Hello there
I´m a regular user of some casinos who se live feed is from Malta Casinò di Venezia.
On the 30th June I made a deposit and, since not playing there more than a month ago, I just noticed after that the casino feed was not appearing, that I could not play any game.
I check some other casinos with the same feed and all had the same issue.
I sent them an email requesting the refund of the money and the only ( automated ) mail I got for the two times I wrote them is:
"Dear Mr. **********
due to technical problems, we can still take the proper functioning of all normal activities.
As soon as everything will be resolved, we will inform you and fulfill the requests you have made.
We apologize for the inconvenience, we take this opportunity to extend our best regards.
Casino di Venezia Malta
Customer Service | Casinò di Venezia Malta | Tel: +356 21228480, +356 21228481 | email: cs@casinoveneziamalta.com | Skype: cs_casinovenezia"
Since this is LGA regulated casino, I worthy to compalin to LGA or not?
In either way this is just to inform all players of this casino behaviour and also that ( although the land casino license ended sometime ago ) the online casino to my knowledge didnt seen his license revogued.
On Casino the Vemezia Online site says:
"Casinò di Venezia Malta operates with licences from the Malta Lotteries and Gaming Authority: LGA/CL4/199/2005 dated 19/01/2010, LGA/CL4/511/2008 dated 23/03/2010, LGA/CL1/172/2004 dated 23/03/2010 and LGA/CL3/511/2008 dated 23/03/2010"
Hope someone could advice.
Regards.
I´m a regular user of some casinos who se live feed is from Malta Casinò di Venezia.
On the 30th June I made a deposit and, since not playing there more than a month ago, I just noticed after that the casino feed was not appearing, that I could not play any game.
I check some other casinos with the same feed and all had the same issue.
I sent them an email requesting the refund of the money and the only ( automated ) mail I got for the two times I wrote them is:
"Dear Mr. **********
due to technical problems, we can still take the proper functioning of all normal activities.
As soon as everything will be resolved, we will inform you and fulfill the requests you have made.
We apologize for the inconvenience, we take this opportunity to extend our best regards.
Casino di Venezia Malta
Customer Service | Casinò di Venezia Malta | Tel: +356 21228480, +356 21228481 | email: cs@casinoveneziamalta.com | Skype: cs_casinovenezia"
Since this is LGA regulated casino, I worthy to compalin to LGA or not?
In either way this is just to inform all players of this casino behaviour and also that ( although the land casino license ended sometime ago ) the online casino to my knowledge didnt seen his license revogued.
On Casino the Vemezia Online site says:
"Casinò di Venezia Malta operates with licences from the Malta Lotteries and Gaming Authority: LGA/CL4/199/2005 dated 19/01/2010, LGA/CL4/511/2008 dated 23/03/2010, LGA/CL1/172/2004 dated 23/03/2010 and LGA/CL3/511/2008 dated 23/03/2010"
Hope someone could advice.
Regards.
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