It depends on the casino and the term you are referring to.But what happens if a casino brake their own T&C?
It depends on the casino and the term you are referring to.
If you want people's opinions, you're going to have to give more details...
KK
Mga licenseIt depends on the casino and the term you are referring to.
If you want people's opinions, you're going to have to give more details...
KK
OkIt depends on the casino and the term you are referring to.
If you want people's opinions, you're going to have to give more details...
KK
Mga license
Ok
The casino have MgA license.
I wrote and told them to close my account and didnt do it.
In their terms it says:
If you wish to close your Account, you may do so at any time, by contacting customer support in written form.
Told them 3times to close it....
Play in casino what is under some legit license and welcome to community. In the last hand you can always take contact to licence holder and usually problem solved. Sure before that should use some other methods like PAB but casino licence in casino world is the only thing. Is it legit or not licence will tell.Hi all!
I have a question:
If a player breach the casino T&C about lets say bet to high with bonis money they take the win.
But what happens if a casino brake their own T&C?
I got several email back but none with them asking if i really wanted to close the account.Did you receive any message them as reply that they have received your request? Did they give you any reason why they haven't done that? How long time ago you contacted them and it didn't happen? Did you use your registered email address or how you contacted them?
Usually would expect them to reply you something if your message is received.
What do you mean?Nothing has happened. Write form and send it.
You dont still get that loyalty bonus...
Now you sayed the reason..?What do you mean?
I did not get any bonus and i told them to close my account.
A few days later i was back and lost 4000euro.
Nothing have happend?
Yes, i know that was stupid...Now you sayed the reason..?
You asked them to close your account for ever..
Then couple of days later you deposit 4000€ there ?..
No, i dont expect to get anything back.Well the first thing you should do is self exclude for the maximum period from said casino and then ask for it to be shut completely.
My guess is you want that €4k back, not sure what would happen in that case to be honest.
OK, well if you're not after the money, self exclude for the maximum time period (6years??) then ask the question, that way you can't access the casino for depositsNo, i dont expect to get anything back.
But i dont like that they didnt close it when i told them to.
What would that help you mean?OK, well if you're not after the money, self exclude for the maximum time period (6years??) then ask the question, that way you can't access the casino for deposits
Yes, that would help you, you wouldn't be able to log in to the casino to deposit, you can still email the support team to ask for the account to be closed permanently. What casino was it?What would that help you mean?
I got several email back but none with them asking if i really wanted to close the account.
When i asked them the last time why they didnt close it they said that they thought that i only wanted bonuses.
And yes, i asked for loyaltybonus several times and he said that he should ask his manager. Then i told him that if they didnt have anything for me you can close this account.
Got an answer back where he said:
Sorry, but we dont have anything for you.
I answered.
Ok, then you can close this account for ever.
the thing is that he never ever asked if i wanted to close the account.
He said afterwords that i have in my page a self-exclusion button.
Bit in their T&C it says:
If you wish to close your Account, you may do so at any time, by contacting customer support in written form.
Yes, i know that was stupid...
But that is not the point, the point is that if i ask them to close it they should do it?
No, i dont expect to get anything back.
But i dont like that they didnt close it when i told them to.