Bovado 3-d Issues

[dreamguardian1]

Anyone else been noticing issues with the Bovado 3-d games such as disconnects from the games on wins so that is doesnt pay out as well as sometimes they pay out on certain line wins and othertimes they dont, plus a general lack of response from their customer service when you bring the issues to their attention? Or am i just being picky?

 

[weplant]

I know there was a issue awhile back, in fact I submitted a screenshot on a spin that should of been a bonus round and was not...Lately, the newest 3d games like safari sam, I can only play 3 or 4 rounds and then it says 'disconnected due to excessive delay', I have brought it their attention several times and they said they would look into it..It has been around 3 weeks and it still does not work..Don't know what is happening there , but pretty frustrating...

 

[dreamguardian1]

YA, i got this issue happening too but only on the 3-day games and right after the spins so i lose the money plus any win. They emailed me back twice and tried saying it was me, yet all the other games are fine except 3-D. Here is a copy and paste of their resonse which resulted in me going all ballistic on their asses. How long can u keep logging in and out. This has been a continual problem with some but not all of their 3-D games and I dont know why they just dont admit there is a problem and take it down till fixed.

Dear Mr. Domitrovich,

Thanks for contacting Bovada Casino Customer Service.



We are glad that you have taken the time to contact us about this. We will surely provide you with helpful information to answer your query. As well, we would like to apologize for any inconvenience this may have caused you.



We have carefully reviewed your account and found no discrepancies while you were playing. Please be advised that disconnections may occur when you are no longer connected to our game server. This is mainly caused by a temporary loss of internet connection or a weak connection, especially if you have a wireless internet. It can also be caused by a build up of temporary internet files, or sometimes by a large amount of information sent to your computer.



Kindly note that all hands/spins are being recorded by our software. Even if you get disconnected a result may still be provided by our Random Number Generator or RNG. We ask that if this error occurs again, just try to log out and log back in. Also, you may try running the software as administrator.



Here are the steps:



a) Kindly close the Casino software entirely.

b) Right-click on the Casino icon on your desktop.

c) Select 'Run as Administrator'.

d) Hit 'OK'.

e) Launch the software again.

f) Login.

g) Reattempt the game



If this does not help, you may try to uninstall and reinstall the software. You may also contact us for further assistance at 1-866-234-1324.



We hope that we have been able to provide useful information regarding this matter and have resolved your concern to the fullest.



Our Casino Customer Service Team is available at [email protected] 24/7 to help if you need anything else.



Thanks,


Casino Customer Service

[email protected]

 

[bigjohn]

Anyone else been noticing issues with the Bovado 3-d games such as disconnects from the games on wins so that is doesnt pay out as well as sometimes they pay out on certain line wins and othertimes they dont, plus a general lack of response from their customer service when you bring the issues to their attention? Or am i just being picky?

I get the disconnect problem with only Safari Sam (i think its trying to send too much data and timing out). I currently have a different issue with them where a particular slot will not load at all. I tried the e-mail support and got the usual recommendations, they seemed genuine but I think the problem was a little over the heads of the general support staff. Last night I PM'ed my problem the the rep. here and they had a tech person call me on the phone later in the evening and I now believe the problem will be attended to properly. We have a powerful tool here with our own forum rep and I think if you have a genuine problem you should pm them, after all they say they are here to help.

 

[weplant]

I get the disconnect problem with only Safari Sam (i think its trying to send too much data and timing out). I currently have a different issue with them where a particular slot will not load at all. I tried the e-mail support and got the usual recommendations, they seemed genuine but I think the problem was a little over the heads of the general support staff. Last night I PM'ed my problem the the rep. here and they had a tech person call me on the phone later in the evening and I now believe the problem will be attended to properly. We have a powerful tool here with our own forum rep and I think if you have a genuine problem you should pm them, after all they say they are here to help.

This disconnect always happens with Safari Sam for me too..Also,had it happen with the Sushi one. I timed when I called them, the rep went on line and tried to play safari sam and the same thing happened to him..He said he would tech support know..that was about 3 weeks ago..Still happening..

 

[dreamguardian1]

LOl those are the exact same two i had issues with Safari sam and Sushi 3-d. Yes, I have been talking to Christopher the rep, but they keep trying to say he wants to talk by phone, everytime they call it rings twice and being a disabled wheelchair user i cant get to the phone in two rings lol so i keep trying to do it via email to no avail. However, now i know i am not the only player having this issue like Bovado tried to claim in another emal. "we have had no other player complaints about this issue".

 

[weplant]

I just played there 2 minutes ago..Still not play Safari Sam...Crazy..I don't know why I keep trying to play there anyway..In the 2 years I have been
depositing there I have never come close to a payout...But I keep trying

 

[dreamguardian1]

I actually have two wins on them just posted one of them on screenshots, talk about color me surprised, they probably sall my bitching posts about them and changed the slots to win a few times lol. Not pushing my luck show me the money.

 

[bigjohn]

I just played there 2 minutes ago..Still not play Safari Sam...Crazy..I don't know why I keep trying to play there anyway..In the 2 years I have been
depositing there I have never come close to a payout...But I keep trying

My luck there is running down now too, as I knew it would. It was nice while it lasted. Safari Sam and Sushi Bar are still timing out but I'm going to give them a break from my communications for a while, they have probably gotten enough correspondence from me in the last month to last them till summer. All in all I still like them.

 

[dreamguardian1]

Ya i tried Safari sam the other day, crashed instantly so i went to the Rockstar, musta been deja vu cause i won lol Today been hella good day too see screenshots thread. Im back up (waaay up)

 

[Bovada Service]

Hey Everyone,

Thanks for the feedback about the issues you've been experiencing with the Sushi Bar and Safari Sam 3D slots. We appreciate your patience while we look into this.

Regards,

Bovada Service

 

[BMWSTACK]

I just played there 2 minutes ago..Still not play Safari Sam...Crazy..I don't know why I keep trying to play there anyway..In the 2 years I have been
depositing there I have never come close to a payout...But I keep trying

Are these other games designed as proprietary slots of Bovado. I see they still have RTG, but what are these other games that they have?

2 years ouch. I wont touch them. Used to do Bodog and same thing, not even close to cashout.

 

[bigjohn]

Are these other games designed as proprietary slots of Bovado. I see they still have RTG, but what are these other games that they have?

2 years ouch. I wont touch them. Used to do Bodog and same thing, not even close to cashout.

The slot games are either Betsoft or RTG in origin. They all seem to show up at other casinos first for a short time then at Bovada. They don't seem to be designed as proprietary but I believe Bovada are purchasing the code and running/tweaking them to fit their own needs. I'm not so sure about the Betsoft games but the RTG games are definitely modified. I don't think their total payout and RTP are any better or worse than any place else.

 

[dreamguardian1]

Hey Everyone,

Thanks for the feedback about the issues you've been experiencing with the Sushi Bar and Safari Sam 3D slots. We appreciate your patience while we look into this.

Regards,

Bovada Service

I think they have that on hotkey, i will believe they are fixing it when they actually take them down and not allowing them to be up while they are being fixed.

 

[bigjohn]

For Bovada Service Rep

Thanks for your attention. The problems with Sushi Bar and Safari Sam seem to be fixed. I just played them both and no disconnects.

 

[perksy]

Bovada

Well, I did have issues with the Sushi one, but that was a few weeks ago. I started playing on the Runes one and won $2100. I finally cashed out at $2500, my first cashout, and am waiting for the money. They said to allow 5 to 10 business days, so we'll see! I sure hope it happens, because it's hard enough to be able to find an online casino that accepts US anymore.

 

[weplant]

Well, I did have issues with the Sushi one, but that was a few weeks ago. I started playing on the Runes one and won $2100. I finally cashed out at $2500, my first cashout, and am waiting for the money. They said to allow 5 to 10 business days, so we'll see! I sure hope it happens, because it's hard enough to be able to find an online casino that accepts US anymore.

Congrats..45 deposits and cannot get a payout there...I will keep trying. you never know...Congrats, again

 

[dreamguardian1]

ouch. Ya Bovado doesnt seem to have the same system set up as everyone else. its about the only casino i lose regularly at. Although had two good wins and cashed out. 2/100 down for the count there vs other casinos like Buzzluck and All Star, All Star just now turning around for me lol. Buzzluck always been good to me

It does appear that Safari Sam and Sushi are fixed, although i cant say that they are winners lol. Although why they didnt fix it when first reported to them directly is of huge concern. It shouldnt take us ranting and raving on a forum for them to fix it.

 

[dreamguardian1]

They are definitely fixed huge fluke last night on HEIST, im still in shock over it had like 15 screenshots of wins before i got tired of screenshotting. ALTHOUGH.....the disconnect as i was winning is still in question. Got message at the 1k mark that i was disconnected due to inactivity which was a load a crap cause i was constantly spinning. When i got back onto it, it had really changed and was losing again so cashed out. Today they seem to be back to normal on the losing end lol. But, for now, I am waay ahead of them. Guess it takes a crapload of deposits before u win once with them lol