- Joined
- May 8, 2014
- Location
- chelmsford UK
Was playing BOD at Videoslots in the early hours of this morning when Play n Go went down.
Was in the middle of the bonus round. (10p stake and it had picked the King) It had given me 2 retriggers, so I was on spin 15 with 15 left to go (plus any possible retriggers).
It was playing well and I had 1 full screen of Kings, 2 x 4 kings and 4 x 3 kings, plus other small wins.
The bonus win was over £25, with the 15 spins left.
Went on chat and they said my game will be restored when Play n Go are back up.
It never reinstated the bonus game, so went on chat again and they sad they will contact the provider to reset the bonus round and would email me once done.
Woke up this morning to this email.
Well pissed off. Given me my 10p stake back and £5 worth of free spins.
Today at 10:42
Hi Gary,
I am contacting you regarding your latest issue with Book of dead.
The game provider has now closed the round and unfortunately could they not reinstate the bonus round.
We have however refunded the placed bet and added 50 free spins to Book of Dead as a gesture of good will.
Please clear your cookies+cache 'from the beginning of time' and start the game so should you be able to continue playing.
If you have any further questions about this or anything else regarding our site don't hesitate to contact us again.
Have a great day.
Best regards,
Glenn G
Customer Support
Videoslots.com
Not sure why it says latest issue. It's the only issue I have ever had on any game.
Was in the middle of the bonus round. (10p stake and it had picked the King) It had given me 2 retriggers, so I was on spin 15 with 15 left to go (plus any possible retriggers).
It was playing well and I had 1 full screen of Kings, 2 x 4 kings and 4 x 3 kings, plus other small wins.
The bonus win was over £25, with the 15 spins left.
Went on chat and they said my game will be restored when Play n Go are back up.
It never reinstated the bonus game, so went on chat again and they sad they will contact the provider to reset the bonus round and would email me once done.
Woke up this morning to this email.
Well pissed off. Given me my 10p stake back and £5 worth of free spins.
Today at 10:42
Hi Gary,
I am contacting you regarding your latest issue with Book of dead.
The game provider has now closed the round and unfortunately could they not reinstate the bonus round.
We have however refunded the placed bet and added 50 free spins to Book of Dead as a gesture of good will.
Please clear your cookies+cache 'from the beginning of time' and start the game so should you be able to continue playing.
If you have any further questions about this or anything else regarding our site don't hesitate to contact us again.
Have a great day.
Best regards,
Glenn G
Customer Support
Videoslots.com
Not sure why it says latest issue. It's the only issue I have ever had on any game.