Hi,
Had a little problem at golden lounge casino, and would like to have some opinions on this.
Normally I make all my deposits at 32red, but because of the monthly 100% match bonus at golden lounge, I usually make 1 deposit a month there.
The problem is, I made a small deposit of 10 € (because I don't have a lot of money to spend right now) and I thought I would receive my 100 % match bonus for my first deposit of the month, but it wasn't credited automatically. (normally i get it instantly)
So I contacted customer service throught the livechat, but Theresa from CS refused to credit the bonus, because I only deposited 10, and according to her, I should deposit 25€ in order to receive the 100% deposit bonus.
It must say, I was a little bit surprised, because it wasn't the first time I deposited only 10 € to receive the 100 % bonus for your first deposit of the month. Normally, I receive the other 10 (the bonus) instantly, so it's a bit strange to me, especially because I've never experienced any problems with any of the 32red casinos, and they're my number 1 casino group.
Theresa also gave me the link to the bonus terms of golden lounge, but I can't find anything in their terms about a minimum deposit of 25 € to receive the bonus.
It would be nice to have some opinions on this
Had a little problem at golden lounge casino, and would like to have some opinions on this.
Normally I make all my deposits at 32red, but because of the monthly 100% match bonus at golden lounge, I usually make 1 deposit a month there.
The problem is, I made a small deposit of 10 € (because I don't have a lot of money to spend right now) and I thought I would receive my 100 % match bonus for my first deposit of the month, but it wasn't credited automatically. (normally i get it instantly)
So I contacted customer service throught the livechat, but Theresa from CS refused to credit the bonus, because I only deposited 10, and according to her, I should deposit 25€ in order to receive the 100% deposit bonus.
It must say, I was a little bit surprised, because it wasn't the first time I deposited only 10 € to receive the 100 % bonus for your first deposit of the month. Normally, I receive the other 10 (the bonus) instantly, so it's a bit strange to me, especially because I've never experienced any problems with any of the 32red casinos, and they're my number 1 casino group.
Theresa also gave me the link to the bonus terms of golden lounge, but I can't find anything in their terms about a minimum deposit of 25 € to receive the bonus.
It would be nice to have some opinions on this
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