Betphoenix casino

[Rusty]

Hey all,
This RTG is not listed here but I read a thread a while back suggesting they were a big company and good to go but I recently got a 700% bonus offer (with cashout restrictions) and as I know huge bonuses are often used by rogue outfits I did a little sleuthing.
Apparently complaints of stalled and non payment are on the increase at the same rate as the bonus offers are increasing and the rumour is they have financial problems.

They are licensed in Costa Rica and oddly you can not download the casino from the sportsbook site - that has a different casino called Bogart.

Do any affiliates have information on this operation or anyone played there care to comment on recent experiences?

 

[all4greed]

Hey all,
This RTG is not listed here but I read a thread a while back suggesting they were a big company and good to go but I recently got a 700% bonus offer (with cashout restrictions) and as I know huge bonuses are often used by rogue outfits I did a little sleuthing.
Apparently complaints of stalled and non payment are on the increase at the same rate as the bonus offers are increasing and the rumour is they have financial problems.

They are licensed in Costa Rica and oddly you can not download the casino from the sportsbook site - that has a different casino called Bogart.

Do any affiliates have information on this operation or anyone played there care to comment on recent experiences?

What is the source of those comments?

I played there a couple weeks ago on a small deposit. Cashed out a small amount, sent in docs, and the money was sent via Moneygram. Was a bit of confusion as the cashout said Western Union but Nicholas helped clarify some things.

 

[LaurieJim]

I have full trust in this casino as well as Nicolas Johnson, to date we have had no complaints from our players who are customers with them. Nicolas makes sure that he is available to answer any questions from players.

With the way some casinos are acting now, this should be considered a good thing for online players, great service , fair play and fast payouts

Laurie

 

[Rusty]

What is the source of those comments?

I played there a couple weeks ago on a small deposit. Cashed out a small amount, sent in docs, and the money was sent via Moneygram. Was a bit of confusion as the cashout said Western Union but Nicholas helped clarify some things.

Various sites which I know little about which is why I would rather get the information from here first hand.

 

[NicolasJohnson]

@ all4greed and lauriejim
Thanks you two!

@ Rusty,
I'm not aware of any customer complaints regarding slow payment. However, if you have links/usernames I can check, I'll do just that.

I'm here to ensure affiliates and players are kept happy. Slow paying would very much go against this purpose

Also, we do put out big bonuses, but as you pointed out they have tough to meet restrictions. In general, we aim to provide big bonuses and high quality personalized service by reps like Sam, Omar, Otto and our casino manager Dean.

If you have any questions, here or in private, you know I will always try to be as transparent as possible. :notworthy

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

 

[Rusty]

@ all4greed and lauriejim
Thanks you two!

@ Rusty,
I'm not aware of any customer complaints regarding slow payment. However, if you have links/usernames I can check, I'll do just that.

I'm here to ensure affiliates and players are kept happy. Slow paying would very much go against this purpose

Also, we do put out big bonuses, but as you pointed out they have tough to meet restrictions. In general, we aim to provide big bonuses and high quality personalized service by reps like Sam, Omar, Otto and our casino manager Dean.

If you have any questions, here or in private, you know I will always try to be as transparent as possible. :notworthy

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliates Manager

That is good to know. I will probably make a deposit to try the new games now I know you are good to go and represented here.

Are you going to try and get accredited here?

I will PM one or two or three of the links to you and you can reply here to the specific allegations if you like - as you will see there are some quite serious ones.

 

[takethemoney]

Nicolas is a good guy from what I've seen and very prompt to respond to threads regarding this casino.

 

[KasinoKing]

That is good to know. I will probably make a deposit to try the new games now I know you are good to go and represented here.

Oh please don't!
I'm sure no-one here wants to see yet another of your "RTG games are rigged and only give a 40% RTP" threads...

KK

 

[LinkinFart]

First hand experience, they dont have 40% RTP not 101% either. I got a really long play time with small deposit+big bonus, 600%. Also, once I lost that I got free chip, only one deposit. Havent cashed out yet so I really dont know about cashout problem and so far havent seen complaints about cashouts, didnt search too much either.

 

[Lucky Loser]

I am looking for a new RTG to play. Will have to give this mob a go.

 

[Rusty]

Oh please don't!
I'm sure no-one here wants to see yet another of your "RTG games are rigged and only give a 40% RTP" threads...

KK

What, no-one?
You are probably right though but at least that would mean everyone was more aware of how the software works and have a close idea of what to generally expect.
Making people aware of common realities such as, Casino XXXXX is run by con men and wont pay, the slots are weighted, the return is well below advertised etc against the misconceptions
that Casino XXXXX must be honest because they are licensed, slots are not weighted because I cashed out , RTP is about 95% and all software is legit (cos they dont have to cheat)
is necessary because we can be sure that the vast majority of those who make their living from the industry (Casinos, affiliates, licensing jurisdictions) are not going to break their balls to make these things known through their sites. - Kudos to affiliates that do go that extra mile BTW.

You can be sure the day all that changes you will not read another post from me on the subject - that's a promise. (hope you're not holding your breath)

So at least you can be happy in the knowledge that my stats and experiences are honest and all the hours I have put into trying to explain how software, RNG's and weighting works or can be misapplied are an attempt to make things better and don't benefit me in anyway.
Hopefully all this will make my next post easier for you to swallow.

 

[kavaman]

My input

I have played there since the beginning. Here is my input about the casino. Its mixed, some good things and some bad things.

1. They have great customer support.
2. They offer generous bonuses.
3. They used to pay within a couple hours like at the beginning. Now its generally 3-5 business days, and you have to go to chat quite often to ask whats up and when are you guys paying me. Also regarding pay outs, it used to be even large sums trough e-wallets. Now its 1000$ per ewallet per week atleast for me.
4. When i lost some money in the beginning they almost made me vip, offered me all promotions claimable several times, made me special no max cash out promos. Then i started to win, and now im propably break even or near, and suddenly they started saying that i can only claim 10x max cash out coupons. This would almost incline that they don't like winners.
5. I never knew exactly what i can claim , and what i cannot claim. They changed the rules to my account so many times, that i am / was baffled. First i could claim all bonuses as many times as i like. But there was nothing written about this in the website or even on my email so i was thinking, would they pay my winnings if i won. They did pay me if i won, everytime.

 

[chuchu59]

Oh please don't!
I'm sure no-one here wants to see yet another of your "RTG games are rigged and only give a 40% RTP" threads...

KK

Oh dont jump the gun KK. If things even out as they eventually will, Rusty might encounter a 120% RTP on this venture and I have been rooting all along for him to get his second RJ. Maybe this time.

 

[gamblingmace]

4. When i lost some money in the beginning they almost made me vip, offered me all promotions claimable several times, made me special no max cash out promos. Then i started to win, and now im propably break even or near, and suddenly they started saying that i can only claim 10x max cash out coupons. This would almost incline that they don't like winners.
.

"This would almost incline that they don't like winners."

sorry, kavaman, but what do you mean by this statement? an online casino is an enterprise that wants to make money. so why would it like winners? of course it only likes losing players.

 

[winbig]

"This would almost incline that they don't like winners."

sorry, kavaman, but what do you mean by this statement? an online casino is an enterprise that wants to make money. so why would it like winners? of course it only likes losing players.

Yes, but casinos in general should treat players the same, no matter if they're winners or losers. They NEED to keep them around just as long if they're winning, because the casino always wins in the end. To treat someone special because they're a losing player, but yet when they start winning, snub their nose to them....well, that's just bad business when it comes to casinos.

Think about it.....if you ran a casino, would you want to run off a player that's on a winning streak? Why in the world would you do that? He has your money. It's hard enough to quit 'winsies' as a player, so it's just an added bonus when the casino forces us to quit while we're ahead.

An excellent example -

You do not have permission to view link Log in or register now.

 

[SlotsLover]

BetPhoenixCasino experience

Yes, but casinos in general should treat players the same, no matter if they're winners or losers. They NEED to keep them around just as long if they're winning, because the casino always wins in the end. To treat someone special because they're a losing player, but yet when they start winning, snub their nose to them....well, that's just bad business when it comes to casinos.

Think about it.....if you ran a casino, would you want to run off a player that's on a winning streak? Why in the world would you do that? He has your money. It's hard enough to quit 'winsies' as a player, so it's just an added bonus when the casino forces us to quit while we're ahead.

An excellent example -

You do not have permission to view link Log in or register now.

I've had nothing but great experiences at BetPhoenix casino and their associated sportsbook. Fair bonuses and excellent payouts. I believe they have now added quicktender to the payout options as well.

 

[chayton]

after I made my "which RTGs should I keep" thread I was tossing out a few of the casinos that I hardly played at and I tried several times to log in to BetPhoenix and could never connect. I assumed they had folded up shop so I threw them out too.

 

[kavaman]

No they are still around. Uninstall and install the casino again and it will connect. Some changes happened to the software since the beginning and it requires that.
Just a note to slotslovers post. He registered a couple days ago and the only real post is just what he said about betphoenix ..... It might be just a coincidence though.

My answer to mace "sorry, kavaman, but what do you mean by this statement? an online casino is an enterprise that wants to make money. so why would it like winners? of course it only likes losing players. " is that yes i understand your point that every casino is a business, but at 32red when i win, i get the feeling that its ok, even though i know they don't like it , they make me feel that they do.

 

[Smokeycasino]

So far so good , will see when I have my money in hand

You can go ahead and request a payout now, it will be processed in 5 business days.

Bet Phoenix Casino

-----Original Message-----
From: ---------
To: memberservices@betphoenixcasino
Date: Thu, 5 Aug 2010 18:48:17 -0700 (PDT)
Subject: Re: Fw: Payout request question

Can you please let me know when I can start the withdrawl proccess and begin being a loyal customer?

Thank you,

Smokeyca

 

[NicolasJohnson]

WTG on your win. But be sure to request your payout, I don't see a request from your account yet. The sooner we get that, the faster we can pay you.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

 

[roygen]

WTG on your win. But be sure to request your payout, I don't see a request from your account yet. The sooner we get that, the faster we can pay you.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

I still have not been paid, My withdrawal request was Last Wednesday

Thats seven Business days- Not a happy camper right now.

 

[Smokeycasino]

WTG on your win. But be sure to request your payout, I don't see a request from your account yet. The sooner we get that, the faster we can pay you.

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

On second thought $40.00 for proccessing fee!!

Will you ever have ewalletexspress as a withdrawl option so I can make an account with them?

 

[anniemac]

Received my withdrawal from Bet Phoenix today. Depending on how you look at it, either 5 or 6 days. Had to change from a wire to QT but no big deal.

Thanks Dean. I really appreciate it.

 

[Smokeycasino]

Paid EWX

Requested 24th
In account 30th

Good enough for me.

Now to play it back with a nice Bonus

Thanks BP Folks

 

[skiny]

Paid EWX

Requested 24th
In account 30th

Good enough for me.

Now to play it back with a nice Bonus

Thanks BP Folks

A request on Tuesday being paid the following Monday for an eWallet withdrawal is good enough for you?