On Sep 24, 2023 I deposited $776.16 (0.029 BTC) at the BC Casino, the casino matched my deposit with $776.16. attachment 1.
This is the day after the so-called upgrade. I only played slots.
I read the Terms and conditions of the deposit bonus,
40X wager which makes it $31040. See attachment # 2 and 3, terms and conditions posted for deposit bonus and I’m including no deposit bonus because that’s where the confusion is.
The bonus also had specific game you were allowed to play, see attachment 4.
After hours and hours of playing, lots of ups and down, I managed to accumulate close to 9k, the wager was not done, eventually the wager was satisfied and I was left with 7k.
See attachment 5 where it shows the amount of wager done plus the bonus is now unlocked and allowed to be withdrawn.
I continued to play, won a hand, looked at the balance, that’s when I noticed my balance on the game has changed, the total balance showed $368.45. see attachment 7
I went to my history and noticed my unlocked bonus has turned to zero and they have added $100 to my balance. See Attachment 7. The entire betting session is over 50 pages, so I included the page where its relevant.
I immediately went to live support and after waiting over 45 min per usual, the
rep # 1 said it’s a bug in the system and technical team is working on it. See attachment 8. Up to 2 weeks ago, I genuinely believed it’s a system glitch where the system is mixing no deposit bonus with deposit bonus. Now I know it was pure scam.
I started browsing the term of service and I saw the No Deposit bonus winnings get capped at $100, figured that’s where the glitch is. After waiting for another 3 hours, I reached out to the second rep which said the team is aware and is working on it. see attachment 9.
After 6 hours, I reached out to rep # 3, she said give us 24 hours (see attachment 10)
While the live support claimed to respond under 5 min, I have the screenshot of time lapsed, the soonest response has been 45 min and some have gone to three hours without any response.
Rep # 4, told me it’s being handled. I decided to give it more hours.
I’m not going to waste your time on the number of times the reps just ended the chat without any response, screenshots of all available upon request but it is not relevant to my issue.
Finally, after 3 hours wait, a few ending chats and a few complaints on the public chat, the rep # 5 responded by saying "The reward deducted on 2023-09-25 01:32:25 (UTC+0) is the amount you acquired using the bonus money within the deposit bonus. The maximum amount you can obtain when you complete the wagering requirements is $100 USD." Attachment 11
When I mentioned that’s for "no deposit bonus", they took another 60 min but this time they came up with a completely different new excuse.
" Hi, I regret to inform you that the issue you encountered is because your initial capital for betting has been exhausted. Therefore, the system deducted your balance. When you apply for a deposit bonus, your gameplay deducts from your initial capital first before using the bonus money. If your initial capital is depleted, claiming this reward will deduct any amount exceeding $100 from your bonus money." Attachment 12.
This rule is no where in the posted TC.
So I took the case to Ask Gambler and CasinoGuru, both reviewed the evidence and
sided in my favor and asked Casino to Payout. After casino gave them 60 days of run around, they decided not to pay.
They also informed us, they have fixed the situation and the max withdrawable on deposit bonus is now 10k !!!! They have literally confirmed where the error was.
I later did more research on Bitcointalk and found out that there are so many other cases like mine where they create random non-existing TC in order to prevent withdrawal. If not TC, then they will delay KYC for many months, they will accuse players of “winning too much”. Read them for yourself, its pure fraud.
Currently, they have a red flag attached to them on multiple forums.
They also have multiple minions running around, posting positive reviews, but majority of the real players have spoken and posted proof of the fraud/scam.
In the end, these low lives and their dismal customer service are trying to walk away with my 0.26BTC (9K) legitimate winnings. Currently, regulator, ad companies and their supporters are being contacted.
I just hope no more players get victimized till BC. Game can clean up the house.
