I'm trying to figure out if I'm just being impatient or if I should be irritated.
I req'd and was app'd for a payout via wire on Jan 9. At that time, the time frame given was average of 15 business days- but it said I would be given an updated time frame when the payout was processed. On Jan 12, I received an email saying that the payout was completed by the processor and that I would be receiving it within an average of 5 (FIVE) business days with a descriptor of "XXXXXX." After the 5 business days passed, still no $$$. I contacted customer service many times only to be told that the "5 business days" info was given in error and that I had to wait the "15 business days." When I called on Jan 20- I was told I would have it during the course of the next week. When I called on Jan 26- they asked for bank statements, which were sent and accepted. After sending the info requested, I was told the payout was definitely sent, and that I should have it by Wednesday (yesterday, 2/1). Still no $$$.
please note: I was able to contact a Bovada Rep in some other areas and yesterday afternoon I was contacted by a Senior Quality Rep. She was very nice and put some bonus $$ in my account, but she said she didn't know where my wire was, nor did she know why I didn't receive it. (FYI- she said the bonus $$$ was due to the mis-information I had been given over the past few weeks.) She said that she was going to look into it, and she assured me that I would eventually get my $$$.
Anyway- I'm just irritated. It's a bank wire. It's takes minutes to process. I just don't understand the delay and I don't understand why it's SO difficult for them to tell me what's going on.
Thanks for listening!!!
I req'd and was app'd for a payout via wire on Jan 9. At that time, the time frame given was average of 15 business days- but it said I would be given an updated time frame when the payout was processed. On Jan 12, I received an email saying that the payout was completed by the processor and that I would be receiving it within an average of 5 (FIVE) business days with a descriptor of "XXXXXX." After the 5 business days passed, still no $$$. I contacted customer service many times only to be told that the "5 business days" info was given in error and that I had to wait the "15 business days." When I called on Jan 20- I was told I would have it during the course of the next week. When I called on Jan 26- they asked for bank statements, which were sent and accepted. After sending the info requested, I was told the payout was definitely sent, and that I should have it by Wednesday (yesterday, 2/1). Still no $$$.
please note: I was able to contact a Bovada Rep in some other areas and yesterday afternoon I was contacted by a Senior Quality Rep. She was very nice and put some bonus $$ in my account, but she said she didn't know where my wire was, nor did she know why I didn't receive it. (FYI- she said the bonus $$$ was due to the mis-information I had been given over the past few weeks.) She said that she was going to look into it, and she assured me that I would eventually get my $$$.
Anyway- I'm just irritated. It's a bank wire. It's takes minutes to process. I just don't understand the delay and I don't understand why it's SO difficult for them to tell me what's going on.
Thanks for listening!!!