love2vegas
Dormant account
- Joined
- Oct 27, 2003
- Location
- Maine
Not sure if anybody has heard anything on this casino. I had played here several times & although I don't care for their "sticky" bonus, I played again a couple of weeks ago. They changed their wagering requirements and besides increasing the times, they excluded games (including video poker) but they are very specific about what is not allowed: All games are valid towards the calculation and fulfillment of the promotional wagering requirements, except Aces & Faces Video Poker, Baccarat, Blackjack Switch, Blackjack Surrender, Craps, Deuces Wild Video Poker, Jacks or Better Video Poker, Roulette, and Sic-Bo.
Doubling bets on all Blackjack and/or Video Poker games are not allowed and are not considered valid towards the calculation and fulfillment of the promotional wagering requirements either.
I played slots and Let 'em ride poker, both which are suppose to be allowed. I tried to cash out, after having a $200 credit ( AFTER THEY REMOVED THE STICKY BONUS) but they put it back into my account, saying I hadn't wagered enough. OK, I figured I made a mistake & wagered well OVER what they said I need to wager now. Luckily, I increased my winnings now to $700. Requested a cashout on January 31st. I had recently received an "upgrade" letter from them, saying that my "level" had increased, so neteller cashouts were suppose to be processed in 2 business days. Well, it is now 2 weeks & the cashout is still "waiting".
I have emailed them twice- nothing. Tried to call their toll free number- it has been busy every time I call. Their on-line player support was off-line for several days & I couldn't even log-in to my account. (Although I am able to again today.) The on-line support feature is back, except they don't answer the chat.
This from a company that I've cashed out a few times, lost money to a few times, and always found them to be efficient. They would even on-line chat you reminding you that their customer support was there for you- almost everytime you played.
YES, it is a playtec company, so probably not much support. Anyone else with experience with this group??
Doubling bets on all Blackjack and/or Video Poker games are not allowed and are not considered valid towards the calculation and fulfillment of the promotional wagering requirements either.
I played slots and Let 'em ride poker, both which are suppose to be allowed. I tried to cash out, after having a $200 credit ( AFTER THEY REMOVED THE STICKY BONUS) but they put it back into my account, saying I hadn't wagered enough. OK, I figured I made a mistake & wagered well OVER what they said I need to wager now. Luckily, I increased my winnings now to $700. Requested a cashout on January 31st. I had recently received an "upgrade" letter from them, saying that my "level" had increased, so neteller cashouts were suppose to be processed in 2 business days. Well, it is now 2 weeks & the cashout is still "waiting".
I have emailed them twice- nothing. Tried to call their toll free number- it has been busy every time I call. Their on-line player support was off-line for several days & I couldn't even log-in to my account. (Although I am able to again today.) The on-line support feature is back, except they don't answer the chat.
This from a company that I've cashed out a few times, lost money to a few times, and always found them to be efficient. They would even on-line chat you reminding you that their customer support was there for you- almost everytime you played.
YES, it is a playtec company, so probably not much support. Anyone else with experience with this group??