colinsunderland
RIP Colin
- Joined
- Jan 28, 2016
- Location
- uk
Hi colinsunderland,
Thanks for letting me know you also had issues, and sorry to hear about said issues. I have had you account checked and you did report to our CS team. I believe Danny ran through some troubleshooting with you. Did you manage to complete this and try again?
As the the CS team thought this was an isolated incident at the time, with no other reported payment issues, they advised you of actions to take your end prior to us escalating with our team. If you can let us know if your tried these and attempted another deposit, that would help us out a lot.
Many thanks,
Ryan
He told me to clear cache and cookies, and to contact skrill, and I told him I wasn't the only one. He also said he would escalate it, which he obviously didn't.
I always use a clean browser, so no cache or cookies, so that wasn't the issue. The skrill screen made it clear it was an issue with your account, rather than mine, backed up by the fact someone else had the same issue. I tried 3 times in total, always got the same error, inbetween I deposited at mrgreen with no problems, then afterwards at videoslots, again, no issues, that should show it wasn't my account.
If you have been getting skrill payments since then it was probably just a glitch, but I don't have funds in skrill at the moment to try again, I'm expecting some payments this week though so will try again when I get one, and if any problems will let you know.