- Joined
- Mar 13, 2008
- Location
- Ontario
From time to time I get a phone call from Casino Rewards telling me they have placed some bonus funds in my account. It is the only time they call me, and they have my express permission to do so. They have never called an at inappropriate time.
I got such a call tonight, to let me know they had placed $50 in one of my accounts, and there was a 100% match bonus on my next deposit.
How nice.
I logged in, and there was not $50, but $100. I looked at Playcheck, and it had been credited twice in a short period of time.
I contacted support to let them know of this error. Almost no wait time, very pleasant operator, and it only took her moments to check with the supervisor and tell me I was welcome to keep it since it was an error on their end.
I don't know the ending to this story, but I just wanted to say thank you.
Although Casino Rewards is not accredited here, they do have an active rep, Renee, and I have been playing with them longer than I have been a CM member.
Support used to be slow, and seemed a little clueless, but that has really changed in the past two or three years. I am by no means a winning player, so they are still generous with bonuses. Sure, I am not keen on all the "for new players only" offers I receive, and they are not as quick to pay as many, but I have never had a real problem, and smaller ones were always resolved.
I got such a call tonight, to let me know they had placed $50 in one of my accounts, and there was a 100% match bonus on my next deposit.
How nice.
I logged in, and there was not $50, but $100. I looked at Playcheck, and it had been credited twice in a short period of time.
I contacted support to let them know of this error. Almost no wait time, very pleasant operator, and it only took her moments to check with the supervisor and tell me I was welcome to keep it since it was an error on their end.
I don't know the ending to this story, but I just wanted to say thank you.
Although Casino Rewards is not accredited here, they do have an active rep, Renee, and I have been playing with them longer than I have been a CM member.
Support used to be slow, and seemed a little clueless, but that has really changed in the past two or three years. I am by no means a winning player, so they are still generous with bonuses. Sure, I am not keen on all the "for new players only" offers I receive, and they are not as quick to pay as many, but I have never had a real problem, and smaller ones were always resolved.