Hiya gang. Never thought I'd have to post this but here it is. I received an email about half an hour ago with a 100% bonus. I made my deposit and went to live chat since the bonus didn't show up. Here's the chat:
You are now chatting with Miley
Miley: Hi there, how are you doing today?
Miley: How may I assist you?
Me: Hiya hun how are you? My casino ID is *******. I received an email with a 100% bonus for my deposit but it isn't showing in my account. Are you able to help me with this?
Miley: Certainly
Miley: Please could you confirm your First Name, Last Name, email address and Date of birth?
Me: Yup it's *********
Miley: Would you mind waiting a quick moment while I check my records?
Me: kk thanks hun
Miley: I shall be with you in a moment...
Me: no worries
Miley: Thank you for your patience.
Me:
Miley: I'm not able to locate the offer that you are referring to. The closest offer to it is a Mobile Crossplay offer of 100% up to 100, which was only valid for the 17th up to 19th January 2014 - and the condition was that you had to log into a mobile casino.
Me: Play using your existing account number Acc#: T7DR039***** and receive an exclusive 100 % bonus on your first deposit up to 50. Buy 50 and get a complimentary 50 bonus. Start playing with 100 today.
Me: I just received it about 20 minutes ago. Honestly tht's the only reason I deposited today here
Me: the email didn't say I had to login from my mobile
Miley: One moment...
Miley: The offer is on your account but it has expired on the said dates.
Miley: Unfortunately, we do not backdate on the account.
Me: I just received it 20 minutes ago. Why am I gwetting outdated promos?
Now am I crazy (more than normal lol) or did they just take my money and say screw you? And why am I getting emails for promos that are expired. The email didn't give a date for the promo so of course I thought it was valid. Should I contact the rep here? Thanks for any help.
You are now chatting with Miley
Miley: Hi there, how are you doing today?
Miley: How may I assist you?
Me: Hiya hun how are you? My casino ID is *******. I received an email with a 100% bonus for my deposit but it isn't showing in my account. Are you able to help me with this?
Miley: Certainly
Miley: Please could you confirm your First Name, Last Name, email address and Date of birth?
Me: Yup it's *********
Miley: Would you mind waiting a quick moment while I check my records?
Me: kk thanks hun
Miley: I shall be with you in a moment...
Me: no worries
Miley: Thank you for your patience.
Me:
Miley: I'm not able to locate the offer that you are referring to. The closest offer to it is a Mobile Crossplay offer of 100% up to 100, which was only valid for the 17th up to 19th January 2014 - and the condition was that you had to log into a mobile casino.
Me: Play using your existing account number Acc#: T7DR039***** and receive an exclusive 100 % bonus on your first deposit up to 50. Buy 50 and get a complimentary 50 bonus. Start playing with 100 today.
Me: I just received it about 20 minutes ago. Honestly tht's the only reason I deposited today here
Me: the email didn't say I had to login from my mobile
Miley: One moment...
Miley: The offer is on your account but it has expired on the said dates.
Miley: Unfortunately, we do not backdate on the account.
Me: I just received it 20 minutes ago. Why am I gwetting outdated promos?
Now am I crazy (more than normal lol) or did they just take my money and say screw you? And why am I getting emails for promos that are expired. The email didn't give a date for the promo so of course I thought it was valid. Should I contact the rep here? Thanks for any help.
