StarGames Casino Review - In the Grey Zone

"Closing its doors - they took too long to payout anyway"

Pros:
Solid company
Cons:
Not too player friendly

Overview

First Impression

StarGames was accredited for some time in 2010-2011, but their rep disappeared. They tried coming back on board via Baptism by Fire, but their payouts just took too long, and their CS was too slow as well. After enough players complained, their BBF was cancelled – 16 October 2013.

As a result of internal business decisions, we regret to inform you that StarGames shall be closing off its service offering to existing customers with immediate effect. Provided that you have supplied us with all the necessary payment details, please rest assured that we are doing our best to payout any pending commission as soon as possible.

And as the above quoted paragraph explains, they have now closed their doors.

Deposit & Withdrawal

Accepted currencies:
CHF, EUR, GBP, HUF, PLN, RUB, SEK, USD
Deposit Methods:
Bank Transfer, Neteller, Paysafe Card, Skrill, Skrill 1-Tap, Visa
Withdrawal Methods:
Bank wire transfer, Neteller, Paypal, Skrill, Visa
Cashout time
48 hrs
Reverse time
48 hrs
Weekend Cashouts
Yes
Payout limits
None
Locks Withdrawals
No

Payout Speed

General Information

Software
Evolution Gaming , Novomatic , Greentube , Extreme Live Gaming , Mazooma
Live Games
Yes
Loyalty program
Yes
Founded
2002
Licensing Jurisdiction
Malta Gaming Authority
Certified
No
No Deposit Bonus
No
Jackpots
Accredited
Ex-Accredited
Publicly traded
Yes
Affiliate program
No
Mobile
Yes
Other products
Country restrictions:
Albania, American Samoa, Australia, Austria, Belarus, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, Egypt, Estonia, France, French Polynesia, Georgia, Greece, Guadalupe, Guam, Guyana, Hungary, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Martinique, Mayotte, Montenegro, Northern Mariana Islands, Norway, Poland, Portugal, Puerto Rico, Reunion, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, Spain, Switzerland, Turkey, U.S. Virgin Islands, United Kingdom, United States, US Minor Outlying Islands
See All Countries
Phone contact

International: 00356 2713 7886 (€0.045/min. support in English)
Germany: 0180 540 78 20 (€0.14/min. using a German landline)

Contact info
support@stargames.com

Pros

Massive selection of Novomatic Games

Rock solid company

Cons

Slow support

Poor reviews from members

Verdict

Casinomeister Rating

Software
Jurisdiction
Reverse Time
Cashout Time
Weekly Withdrawal Limits
Meister Points

Casinomeister's Verdict

Even though this is a popular casino with Germans, their support is not up to standards with their competitors. There is no live chat, and they do not have toll free numbers for their support. This is typical for a German run company (Germany is normally about a decade behind everyone else when it comes to support options).

But if you are a fan of Novomatic games, this is the place to play. Stargames is connected to GreenTube, the online supplier of Novomatic games. So they will have the newest releases – and their selection of Novomatic games is the most thorough.

 

 

Rating
6.5/10

Forum threads

Stargames.net complaint Started by GeorgiAtanasov, 3 years ago
Replies: 30
Views: 9176
Last post by alexking12k
1 year ago
Replies: 1
Views: 9449
Last post by maxd
1 year ago