"An Australian-themed casino; is House of Jack Casino safe?"
House of Jack is a relatively new casino that is the sister casino to Casino Mate. They have an active rep in the forum, so if you have issues, hopefully, they can square you away. They’re currently in the “Grey Zone” here at Casinomeister, so they’ve yet to truly prove themselves – but they should be a safe bet for the vast majority of players.
House of Jack is a relatively new site – which is the sister site to Casino-Mate – which was an Accredited site at Casinomeister.
House of Jack is licensed by Curaçao eGaming – which is a pretty flaccid licensing jurisdiction. If you run into problems there, well, there isn’t much you can do about it.
The casino is powered by Microgaming, Betsoft, and PlaynGo – so they have a pretty good assortment of games, and the site is very easy-to-use, easy-to-navigate and user-friendly – so finding your preferred game is quick and simple!
Bonus offers are a crucial part of all casinos, and House of Jack is no different. Below, we’ll take a look at the various bonus promotions the site is currently running.
The main welcome bonus is spread over your first three deposits, and this means you can claim the welcome offer the first three times you make a deposit! Here’s how the welcome bonus works:
The min deposit to claim these bonus offers is $20, and terms and conditions apply.
Now, the ZERO WAGER free spins are very popular, and the fact you’re getting a normal match bonus PLUS 200 ZERO Wager free spins is one reason why the casino’s so popular.
As the name suggests, these ZERO WAGER free spins are wager free – and the ZERO WAGER free spins are credited to your account each day. The 200 free spins are slowly added over 20 days – so you get 20 spins on the first day, 20 spins on the second day and so on.
Note: Winnings from the welcome bonus and free spins are capped at $5,000, and wagering requirements apply.
At the time of writing, we could not find any no-deposit bonuses at House of Jack. We also did not see any no-deposit free spins. If no-deposit free spins are added, we’ll update this review accordingly.
There’s a pretty decent VIP Program at House of Jack, and, like most casinos, this rewards you each time you play a game for real cash or deposit $10 or more. You will start earning points from the second you begin to play, and these points can then be redeemed for bonuses and free spins once you’ve accumulated enough of them.
House of Jack embraces a wide variety of payment types. Each player’s payment options are determined by the country from which they are playing. The casino makes it really simple for players to locate the banking options that are appropriate for them and available for players from their country.
Players can easily go to the banking page and pick their nation from a drop-down list. To use this function, you don’t even need an account. Once you’ve selected your country, new players will then be able to see which payment methods they’ll be able to use.
As a general rule of thumb, the casino accepts all major debit and credit cards; VISA, MasterCard. Neteller, Skrill, Instadebit, Paysafecard, Ecopayz and Bank Transfer can also be used; however, if you make a bank transfer, funds may not credit instantly to your account.
All other payment methods are credited to your account immediately, and the casino offers free deposits and withdrawals. The minimum deposit is $10 for most banking options. The minimum deposit for bank transfers, however, is higher, as is common at most online casinos.
While writing this House of Jack Casino analysis, we found the withdrawal time-frames to be fairly average; they aim to process withdrawals within 48 hours, which is in line with most online casinos.
Once the online casino has processed your withdrawal, it can take up to 1-5 business days for the funds to reach your account. The minimum withdrawal is $20, and the max per week is $4,000.
House of Jack mobile games includes over 260 slot games for your phone. Not only do they have Microgaming, PlaynGo, and Betsoft slots, they also include classics like Blackjack, Roulette, and Keno.
You don’t need to download any software or apps to access the mobile casino – open your mobile device’s internet browser, and you’ll be automatically redirected to a mobile-optimized version of the site!
As outlined in their terms and conditions, the House of Jack reserves the right to request players to verify their identity. Thankfully, unlike in the UK, you do not need to do this before you make your first deposit.
However, when you make a withdrawal – especially if you claimed a deposit bonus – you may be asked to upload proof of your name and address. Once you submit the relevant documents, the casino aims to process them within 48 hours.
Like all casinos, House of Jack offers several responsible gambling tools and resources to ensure your gaming isn’t getting out of control. However, we were a little alarmed to read the following:
“You can easily control what you spend at the casino by setting deposit limits on your account. Contact Jack’s customer support team and chat with them about the different options available to you, and your specific selection of gaming terms will be implemented within 24 hours. These terms can be reviewed on a daily, weekly, or monthly basis.”
This implies that you need to contact the customer support team directly to set these limits – a big no-no, in our books.
While writing this House of Jack Casino review, we’ll admit – it wasn’t overly easy finding out much about the company. After plenty of research, we discovered that the site was launched in 2017, and they’re owned and operated by a company called Vegas Partner Lounge Casinos.
This is the same company that operates CasinoMate. Unfortunately, the House of Jack Casino doesn’t hold an online gambling license from the UK Gambling Commission or the Malta Gaming Authority. They’re regulated in Curacao – a notoriously weak online gambling regulator.
While House of Jack Casino accepts players from many countries, they do not accept customers from Czech Republic, Denmark, France, the Philippines, Romania, South Africa, the United States or the United Kingdom.
While House of Jack Casino has a fairly good track record online, a worrying complaint was made with another casino review website – The Pogg – which stated the following:
“House of Jack looked to enforce a self-exclusion at Casino-Mate to deny a mid-six-figure win. Ordinarily, this would not be problematic, but House of Jack did not offer any information about their association with Casino-Mate on their site and didn’t inform the player that the self-exclusion would impact any other property. As such, the player would have had no way of knowing that their exclusion would apply at House of Jack. This is a predatory practice that exploits the most vulnerable players.”
Clearly, this is concerning – and if you do decide to play at House of Jack Casino yourself, you should be very careful to make sure that you haven’t previously self-excluded at any other brands they’re connected with.
House of Jack makes it really easy for players to get in touch with the support service they require. You can select the ‘CONTACT US’ link from the menu button on the top left of the page.
The next page displays all of the casino’s customer service options. There are separate email addresses for various categories of questions, as well as a button that initiates a live chat. The live chat feature is accessible 7 days a week, 24 hours a day.
The casino has a comprehensive FAQ blog that is well worth reading. The help staff has clearly taken the time to correctly address the inquiries, and this part of the website is quite user-friendly.
On the whole, we were pretty impressed with the customer support team while writing this review. House of Jack clearly wants to take care of their players, and, from what we saw, they do a pretty decent job.
House of Jack Casino offers real money games from several software developers, and you’ll find progressive jackpot video slots, classic slots, casino table games, video poker machines, old-school slot machines and live dealer games on offer.
Some of the software providers new players will find include Play’n Go, Nolimit City, Kalamba Games, Booming Games, Spinomenal, Stakelogic, Relax Gaming, Boongo, Quickspin and Playson.
All of the games House of Jack offers are instant play – so you don’t need to download any software to begin using the online casino.
While we were writing this review, House of Jack showed they’re serious about video slots, and the selection of slots available at the online casino is fantastic.
Play’n Go is featured quite heavily at the casino, with their iconic Book of Dead showing the most popular games. Play’n Go developed Book of Dead many years ago, and it’s since become one of the most successful slots ever made. With a win-potential of up to 5,000X, it’s not hard to see why players are so keen on trying it for themselves!
We were pleased when writing this House of Jack Casino review to find the site offering games from less-well-known game developers like Boongo and iSoftBet. Quickspin’s Sticky Bandits is a popular game, too – as is its sequel, Sticky Bandits 2.
You can easily sort through all of the games by genre, by the software provider and by “most popular” – and there’s also an alphabetical tab that lets you see all of the games on offer at House of Jack casino. Review House of Jack’s slots? Check.
The live dealer casino, while small, offers players the chance to enjoy several casino table games in a live environment. You’ll find various titles to choose from, including Blackjack, Roulette, Casino Hold’em and Baccarat.
We noticed that House of Jack sometimes runs exclusive bonuses in their live dealer casino – a live casino welcome package, if you like – and these types of casino bonuses are quite rare, so it was something we were happy to see.
You’ll find plenty of Roulette and Blackjack games to enjoy at House of Jack, and, taking Roulette, for example, you’ll find games like American Auto Roulette, European Roulette, Gold Series Roulette, European Roulette Pro and Roulette Silver.
When it comes to Blackjack, House of Jack Casino offers a decent selection of games to choose from, including Blackjack Burn, Blackjack 21+3, Single Deck Blackjack, Double Exposure 3-Hand Blackjack and Classic Blackjack Gold Series.
Both Roulette and Blackjack have their own tabs on the main game navigation menu, so it’s easy to find – and play – the specific game you’re looking for.
When we wrote this casino review, we were actually really impressed with the selection of other casino games the site offers. For example, you’ll find several non-conventional casino games and poker-inspired games.
This includes Poker Pursuit, Casino War, Pai Gow Power, Craps, Casino Stud Poker, Caribbean Beach Poker, Baccarat and Andar Bahar.
When it comes to video poker, House of Jack Casino has worked hard to offer a better selection of games than most – and you’ll find everything, from Aces and Eights, Deuces Wild, Deuces Wild Multi-hand, Jacks or Better, Double Double Bonus Poker and American Poker to choose from.
It’s easy to find the Video Poker games, too, thanks to the dedicated tab you’ll find at House of Jack casino. Review House of Jack’s pokies? Check.
Under the “Jackpots” tab, you’ll find a wide variety of progressive jackpot slots, and many of these allow you the chance to win hundreds of thousands of dollars.
Some of the most popular jackpot games at the online casino include Dragon Kings, Gift Shop, Golden Goal, Greedy Goblins and Enchanted.
Please note that if you’ve claimed a deposit bonus, you usually won’t be able to play the jackpot slots. Always check the terms of deposit bonuses before you claim them – all casino bonuses usually exclude jackpot slots.