Captain Cooks Casino - In the Grey Zone

"Well managed Microgaming casino"

CM Rating
7.1/10
User Rating
7/10
Pros:
Solid licensing jurisdiction (Kahnawake)
Best Video Poker software
Well managed
Cons:
Payouts take a little time
Withdrawal limits
Predatory marketing tactics
Accepted
Not Responsive

Overview

First Impression

Captain Cooks Casino is a Microgaming Viper powered casino – which means that you can download the software (a rarity these days), or play the games in your browser. Microgaming games are very good – if you are a Video Poker fan, Microgaming has the best selection of video poker – up to 54 video poker games to choose from.

Captain Cooks is licensed by both the Kahnawake Gaming Commission and the Malta Gaming Authority. Players have an excellent chance that if they have a problem, it will be solved before it goes to any third party arbitration (unlike the UKGC that won’t deal with complaints – they are deferred to elsewhere). Besides this, Captain Cook’s casino rep is on of the best in the business. She has been with them for over a decade and is very responsive when it comes to complaints.

Unfortunately, Casino Rewards decided to implement some misguided and roguish promotion which aggressively enticed players to reverse their withdrawals for a measly 25% bonus. This violates our standards for Accredited Casinos:

Will not aggressively entice players to reverse cash withdrawals with bonuses or other incentives.

So they were removed from the Accredited Section to the Grey Zone.

Which is quite sad. Captain Cooks and I go way back. This was the first casino that I made an actual deposit at back in September 2000 – and won! Captain Cooks was originally owned by another company before being sold to Casino Rewards, and it had won some awards like Most Original Promotions 2001 2001? Really? Wow – gettin’ old.

Deposit & Withdrawal

Accepted currencies:
CAD, EUR, GBP, USD
Deposit Methods:
baqoos, CLICK2PAY, Direct Bank Transfer, echeck, eKonto, Entropay, Envoy Euteller, Envoy iDEAL, Envoy Sofort, EPS, Euteller, ewire, EZIPay, GiroPay, iDEAL, instaDebit, Instant Banking, Kalibra, Maestro, MasterCard, Moneta.au, Multibanco, Neosurf, Neteller, Nordea, Paypal, paysafecard, POLi, Postepay, Przelewy24, QIWI, Skrill, Skrill 1-Tap, Sofort, Swedbank, Ticket Premium, Ukash, uNet, UseMyFunds, Visa, Visa Electron
Withdrawal Methods:
click2pay, Direct Bank Transfer, echeck, Entropay, EZIPay, Kalibra, Maestro, MasterCard, Neteller, Paypal, Postepay, Skrill, Visa, Visa Electron
Cashout time
96 hrs
Reverse time
48 hrs
Weekend Cashouts
No
Payout limits
$4000 a week if a player wins a sum that is 5 times or more greater than their total purchases across all Casino Rewards partner casinos
Locks Withdrawals
No

Payout Speed

General Information

Software
Microgaming
Casino Reps
Renee_RA
Live Games
No
Loyalty program
Yes
Founded
1999
Certified
No
No Deposit Bonus
Yes
Jackpots
Accredited
Nope - removed
Publicly traded
No
Affiliate program
Rewards Affiliates
Mobile
No
Casino Group
Casino Rewards
Other products
Baccarat , Bingo , Blackjack , Other , Poker , Roulette , Scratch Cards , Sic Bo , Slots , Sports , Video Poker , Video Slots
Country restrictions:
Afghanistan, Albania, Angola, Armenia, Australia, Azerbaijan, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Christmas Island, Cocos (Keeling) Island, Comoros, Congo, Dominica, East Timor, Equatorial Guinea, Eritrea, Ethiopia, Federated States of Micronesia, France, Guinea, Guinea-Bissau, Hong Kong, Hungary, Iran, Iraq, Italy, Ivory Coast, Kiribati, Kyrgyzstan, Liberia, Libyan Arab Jamahiriya, Lithuania, Malawi, Maldives, Mauritania, Mayotte, Myanmar, Nauru, Niger, Nigeria, Niue, Norfolk Island, North Korea, Pakistan, Palau, Peru, Philippines, Pitcairn, Portugal, Romania, Rwanda, Serbia, Sierra Leone, Singapore, Somalia, South Africa, Spain, Sudan, Syrian Arab Republic, Tajikistan, Uganda, United States, Western Sahara, Zaire, Zimbabwe
See All Countries
Phone contact

Email: support@casinorewards.com

Contact Numbers

CANADA: 1 888 228 3418
UK: 0800 014 8108
DENMARK: +8088 4574
GERMANY: 0800 724 4572
INTERNATIONAL: 1 888 408 1689

Contact info
support@casinorewards.com

Pros

Licensed in North America (Kahnawake - the best)

Best selection of video poker

Well managed - complaints rare

Cons

Relatively slow payments

$4000 per week withdrawal limits

Predatory promotions

Verdict

Casinomeister Rating

Software
Jurisdiction
Reverse Time
Cashout Time
Weekly Withdrawal Limits
Meister Points
Responsiveness to complaints

Casinomeister's Verdict

A solidly run casino – in fact this was one of the first Microgaming casinos I joined in September 2000. They host the full range of Microgaming games which include the best selection of video poker games. (I’m a video poker player :)). They are well managed – Renee has been their public rep, and she is “on the ball”, smart, professional, and she has the experience to handle any player issues if or when they appear.

Captain Cooks Casino is licensed by Kahnawake which has probably the most effective player exclusion policy, and their player advocate has two decades worth of experience dealing with player complaints. So if you do have a prob – you will be taken care of, no doubt.

If it weren’t for the 48 hour payouts and $4000 per week limits,  and its predatory marketing tactics, it would be a bright shiny star.

Rating
7.1/10

Forum threads

Replies: 11
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Last post by aceking123
7 months ago