Captain Cooks Review
Well managed Microgaming casino
By Casinomeister Oct 28, 2022
Captain Cook’s Casino is a solidly run casino – in fact this was one of the first Microgaming casinos I joined in September 2000. They host the full range of Microgaming games which include the best selection of video poker games. (I’m a video poker player :)). They are well managed – Renee has been their public rep, and she is “on the ball”, smart, professional, and she has the experience to handle any player issues if or when they appear.
Captain Cooks Casino is licensed by Kahnawake which has probably the most effective player exclusion policy, and their player advocate has two decades worth of experience dealing with player complaints. So if you do have a prob – you will be taken care of, no doubt.
If it weren’t for the 48 hour payouts and $4000 per week limits, and its predatory marketing tactics, it would be a bright shiny star.
When it comes to design, Captain Cooks Casino seems to be in need of a facelift. It features a somewhat outdated appearance that is not particularly aesthetically pleasing. Still, the minimalistic style doesn’t draw attention from the more important features of the platform.
However, what the site lacks in appeal, it makes up for in functionality. It boasts a streamlined platform with a user-friendly interface that’s easy to navigate. The key sections of the website are conveniently lined up on top of the page for instant access.
Not only are casino games organized into categories according to game type, but the section also contains subcategories that make it easier to find just the game you need. On top of that, Captain Cooks Casino features a downloadable desktop client and a fully optimized mobile site that can make your gaming experience that much more enjoyable.
If this sounds like a platform you would like to explore, keep reading our comprehensive Captain Cooks Casino review and discover all of its essential features.
Licensed in North America (Kahnawake - the best)
Best selection of video poker
Well managed - complaints rare
Relatively slow payments
$4000 per week withdrawal limits
Bonuses and Promotions
The promotional scheme in Captain Cooks Casino is a bit different from those you can find in most online casinos. Most of its offers seem to be tied in with the operator’s Casino Rewards loyalty program, with the only independent offer being the welcome bonus aimed at new players. The casino also features weekly and monthly promotions and special rewards as a part of the loyalty program.
New customers in Captain Cooks Casino are offered a welcome bonus package that consists of five distinct promotions. The total value of the package is $500, and the funds are deployed as follows:
- First deposit — 100 free spins worth $0.25 each on Mega Vault Millionaire
- Second deposit — 100% match bonus up to $100
- Third deposit — 50% match bonus up to $150
- Fourth deposit — 25% match bonus up to $125
- Fifth deposit — 100% match bonus up to $100
To become eligible for the first deposit bonus, you need to deposit only $5, whereas the minimum deposit requirement for the rest of the offers is $10. The casino bonus funds are credited to the bonus balance and are not available for withdrawal. On the other hand, players can withdraw the amount they have deposited, that is, their cash balance, at any time.
When we first saw the welcome bonus package in Captain Cooks Casino, we were not particularly impressed since many online casinos offer much more generous offers. Also, we were dumbfounded when we learned that the wagering requirement for the first two bonuses was an incredible 200x — five times more than the industry standard! After the second deposit bonus, the conditions ease up a bit, with playthrough requirements for the third, fourth, and fifth deposit bonuses only 30x.
We must also mention that different casino games contribute to completing the wagering requirements in various measures, so carefully read the terms and conditions before playing.
No-Deposit & Free Spins Offers
Unfortunately, Captain Cooks Casino doesn’t currently offer any no deposit bonus offers. This comes as no surprise, considering the fact that this kind of casino bonus is no longer common in online casinos.
Regarding the free spins offers, we’ve already mentioned that the welcome bonus package contains some free spins you can use on Mega Vault Millionaire. In addition to this offer, you may be able to claim other free spin bonuses as a part of the casino’s weekly and monthly promotions.
VIP and Loyalty Programs
Captain Cooks Casino offers its players an opportunity to enter the Casino Rewards loyalty program. The program is shared among more than 30 online casinos, including Grand Mondial Casino, Zodiac Casino, and Luxury Casino.
Once you become a member, you can collect and use the VIP points on any participating platform. The more you play, the more loyalty points you accumulate, and the higher your loyalty level is.
Here is the breakdown of the program’s structure:
- Green level: 0-1 status points
- Bronze level: 1-5 status points
- Silver level: 6-80 status points
- Gold level: 81-200 status points
- Platinum level: 201-400 status points
- Diamond level: 401+ points
It is important to note that you can earn status points at different rates, depending on the type of casino games you play. For instance, every $10 wagered on slots is worth one point, whereas the same amount wagered on table games and roulette translates to only half a point.
Naturally, each new loyalty level comes with more lucrative rewards, including special weekly and monthly promotions, birthday bonuses, high-roller bonuses, VIP Lucky Jackpot entries, material prizes, access to exclusive games, higher bet limits, and much more.
BANKING AND PAYMENT METHODS
Captain Cooks Casino has enabled a host of popular payment methods Canadian citizens can use to deposit and withdraw money from their casino accounts. The list includes various payment processors, including credit/debit cards, e-wallets, and voucher systems.
Here is a list of all deposit methods available at the moment:
- Cards (Visa, Mastercard, American Express, JCB)
- Interac Instant
- Electronic Check
- Instant Payments
The minimum deposit amount accepted by the casino is $5, but this limit can be higher if you use certain payment methods or want to claim a deposit-based bonus. The casino states that some deposits may come with small transaction fees but doesn’t specify the exact amount or the affected payment methods.
All payment methods available for deposits are also available for withdrawals, provided that the payment method you choose supports such transactions. If possible, your withdrawals will be processed using the same banking option you used to make a deposit. If the payment method doesn’t support withdrawals, you will be able to choose an alternative one.
The casino charges no fees for your withdrawals, but the payment processor you choose may. Therefore make sure to get familiar with the relevant terms and conditions. All withdrawal requests will be pending for 48 hours before being released, but the total transaction time depends on the payment processor, as well.
If you request a payout but subsequently change your mind, you can reverse the transaction, but only within the 48-hour window while the withdrawal request is still pending.
When it comes to withdrawal limits, the casino states that these depend on the player’s country of residence and the payment method used. However, it does specify that players whose total winnings across all Casino Rewards platforms exceed their total deposit amount will be restricted to withdrawing $4,000 a week.
Captain Cooks Casino takes responsible gambling very seriously and wants its players to have fun without experiencing any problems. Therefore, its website features a mini-guide that helps players prevent any potential issues and even offers a self-assessment test for members who suspect their gambling habits may be getting out of hand. In addition to this, the operator allows players to set daily, weekly, and monthly deposit limits or exclude themselves from the casino if they notice signs of gambling problems.
In Captain Cooks Casino, players are never left to their own devices when they have a problem or need assistance of any kind. The site features a 24/7 support centre with two different communication channels — live chat and email ([email protected]).
If you need urgent assistance, your best bet is the live chat function, through which you can get in touch with helpful and professional agents in a matter of seconds. Furthermore, our Captain Cooks Casino review revealed that most queries get resolved within minutes.
The only drawback of the customer support system is the absence of phone support. Some players prefer resolving their issues this way, so we hope the casino will add that option in the future.
As a part of its policy against money laundering and fraud, Captain Cooks Casino reserves the right to request identity verification of its players. If that happens, you must submit the requested documents, or else you may not be able to deposit or withdraw money from your casino account.
The documents the casino may ask you to submit include proof of ownership of the payment method used to make payments, a government-issued photo ID, and utility bills or bank statements as proof of physical address.
Website Experience and Features
Desktop and Mobile Gaming
Our first impression of the Captain Cooks Casino website was that of quite an outdated design. The casino may not have put much effort into its looks, but we must say that the website’s functionality leaves nothing to be desired. The response time is quite fast, all of the most important website sections are clearly displayed, and the games are organized into convenient sections and subsections, allowing for easy navigation.
When it comes to mobile gaming, the situation is more or less the same. The operator doesn’t feature a standalone mobile app, but it does have a fully optimized mobile website that can be accessed on both iOS and Android devices. The screen resolution of the website is excellent, and we experienced no delays during our review.
Being a traditional online casino with a two-decade-long presence on the market, Captain Cooks Casino doesn’t have many unique features. However, it is a very well-rounded gambling platform featuring high-quality games, good promotions, an excellent payment system and a rewarding VIP program.
Captain Cooks Casino features over 550 games supplied by Microgaming, one of the oldest and most renowned game developers in the iGaming industry. Similarly, the games in its live casino lobby are provided by one of the most recognized names in the realm of live casino games — Evolution Gaming.
The primary provider of slot games in the casino is Microgaming, which means that the collection contains some of the most popular titles available in online casinos. Players can find classic three-reel slots and more contemporary five-reel ones with different numbers of paylines and various themes and special features.
Some of the most popular titles include 9 Masks on Fire, Atlantis Rising, Emerald Gold, Game of Thrones, Immortal Romance, Fortunium, and Western Gold, to name a few.
The Slots category is conveniently organized into subcategories, making it easy for players to find new and popular games and sort them according to grid structure and number of paylines. You can open any game, but since the casino doesn’t enable free play mode, you can’t play until you have deposited some money in your account.
At first glance, the selection of games in the Evolution-powered Live Casino section seems a little limited. However, our Captain Cooks Casino review discovered a separate casino lobby within the section, where you can find a wide variety of games.
Players can take their pick from a range of the most popular casino games, including Roulette, Blackjack, Baccarat, Poker, Sic Bo, as well as multiple game shows. The most prominent titles include Lightning Roulette, Infinite Blackjack, Speed Baccarat, Ultimate Texas Hold’em, Crazy Time, Mega Ball, and Dream Catcher.
The games come with a wide range of betting options, making the collection suitable for recreational players and high rollers alike.
In addition to their live dealer versions, different popular types of casino table games can also be found in their RNG form in Captain Cooks Casino. Although the collection is not exceptionally diverse, it does contain different varieties of Roulette, Blackjack, Video Poker, Baccarat, and Sic Bo.
Developed by Microgaming, the games feature state-of-the-art graphics and provide a smooth and fast gaming experience. The titles are quite flexible when it comes to table limits, so you can find your pick regardless of the size of your bankroll.
Like the table games, the Progressive Jackpot section in Captain Cooks Casino is another game category that doesn’t really astonish in terms of game variety. Nonetheless, it contains some of the most popular titles with some of the largest jackpots you can find anywhere online.
The selection includes Immortal Romance Mega Moolah, Treasure Nile, Cash Splash, Atlantean Treasures Mega Moolah, and the true king of progressive jackpots — Mega Moolah. We must also mention the three exclusive titles you can only find in Casino Rewards casinos — Treasure Quest, 20 Year Celebration, and Mega Vault Millionaire.
At the time of writing, the largest progressive jackpot in the casino was offered on the Mega Moolah games, and it amounted to almost $3 million.
About the Team and History
Established in 2003, Captain Cooks Casino is one of the pioneers in the iGaming market and one of the first Microgaming casinos. The platform is owned by Fresh Horizons Ltd., a gambling company with two more casino brands under its belt — Grand Mondial Casino and Golden Tiger Casino. The platform is also part of the Casino Rewards Group, consisting of around 30 online casinos.
Over the years, the operator has managed to establish itself as a trusted platform with a wide variety of some of the best games in the industry. It is licenced by the Kahnawake Gaming Commission, the Malta Gaming Authority, and the United Kingdom Gambling Commission — three of the most renowned online casino licencing agencies.
What’s more, Casino Captain Cooks is also certified by eCOGRA, the industry’s most prominent independent testing agency, making sure the online casino provides a fair gambling environment.
Complaints and Track Record
Our Captain Cooks Casino review revealed that the site has an outstanding reputation on most major gambling portals. Player reviews are mostly positive, praising the platform’s gaming portfolio and customer support.
However, we also encountered a number of negative reviews regarding the operator’s withdrawal times. While it is true that all payout requests take 48 hours or more, the casino is very upfront and open about it. Still, we think there is some room for improvement here.
Overall, Captain Cooks Casino has a reputation for being a reliable and safe casino with excellent software. Besides, its presence on the market that spans over two decades speaks volumes about its quality.
|Accredited at Casinomeister||Nope - removed|
|Jurisdictions||Danish Gambling Authority, Malta Gaming Authority, Kahnawake, UKGC|
|Casino representative||Affiliate Program Manager and CM Player Complaint Rep|
|Affiliate program||Rewards Affiliates|
|Is this casino certified at Casinomeister||No|
|Payout time||96 hrs|
|Reverse time||48 hrs|
|Payout limits||$4000 a week if a player wins a sum that is 5 times or more greater than their total purchases across all Casino Rewards partner casinos|