If I were putting a thousand pounds into an online casino with which I was not familiar I think I would spend more time than usual checking the T&Cs - especially on bonuses - and general due diligence, so, yes, I believe more information might be forthcoming here.
Has the OP submitted a PAB? I get a sense from the OP's comments thus far that he is trying to apply pressure by repeatedly threatening court action, when the more immediate and cheaper course of a PAB is open to him.
All of that said, if the facts as outlined by the OP here are honestly and fully disclosed, it is disturbing to think that such a reputable operation as 32Red would expect a punter to take the heat for a company error.
That doesn't sound like 32Red at all to me.
But let us first see (a) if a PAB is submitted and (b) what Max adduces from a discussion with 32Red management...we've been whipped up in the past by spurious claims.
Has the OP submitted a PAB? I get a sense from the OP's comments thus far that he is trying to apply pressure by repeatedly threatening court action, when the more immediate and cheaper course of a PAB is open to him.
All of that said, if the facts as outlined by the OP here are honestly and fully disclosed, it is disturbing to think that such a reputable operation as 32Red would expect a punter to take the heat for a company error.
That doesn't sound like 32Red at all to me.
But let us first see (a) if a PAB is submitted and (b) what Max adduces from a discussion with 32Red management...we've been whipped up in the past by spurious claims.