Support Complaint PlayOjo support: non-existent..?

[Phatty]

Hello, first time making a thread here, so please bare with me.

So, i've been using playojo for the better part of a couple years... and although they have ALWAYS been extremely slow with payments.. i've put up with it because at least they eventually did pay. But lately, maybe because of the holidays, they've not been approving withdrawals for days it seems. Also, there's been multiple bonus's i've claimed; in which i'm supposed to receive "x" amount of spins now, and the rest the next day.. only to login the following day and receive nothing. Or if i do, it's the wrong amount of spins on a totally different game. The one most recently, was play 100 spins on Thor, and receive 10 free spins. I completed the 100 spins, easily.. and still, no free spins. And today, trying to claim their advent calendar, and all i get is "an error occurred while processing your request". Which happens, i get it. But i've emailed playojo multiple times, and tried their joke of a support live AI chat. None of which have i ever gotten a response on...

PlayOjo, Can you please give your support some much needed attention?

Also, P.S.. if you guys would process withdrawals faster, without a doubt, i would be playing solely at your casino. But because i don't want to wait upwards of a WEEK to get my winnings most times, i gamble elsewhere.

Please... help meeeee.. Thanks.

Tl;dr: Playojo support sucks, pls give me my proper bonus's and my withdrawals.

 

[Phatty]

Also, @PlayOjo, if you read this and are actually going to look into it (asking a lot, i know)... please dm me for my registered email.
Thanks.

 

[KasinoKing]

Hello, first time making a thread here, so please bare with me.

Please... help meeeee.. Thanks.

That all sounds really rather bad and second-rate from Ojo
But they are Accredited here and have a rep on the forum: EGO
If you contact them, they should be able to help.

Welcome to the forum and Happy New Year!
KK

 

[Phatty]

That all sounds really rather bad and second-rate from Ojo
But they are Accredited here and have a rep on the forum: EGO
If you contact them, they should be able to help.

Welcome to the forum and Happy New Year!
KK

Yeh, no kidding. Not sure why PlayOjo has such an amazing rating from casinomeister. I've not had a great time dealing with them. Mostly because anytime i have an issue with bonus's/kickers, i don't get any response from customer support for literally a week, sometimes longer. By that time, i've forgotten exact details of the problem, and usually just end up dropping it.

So very disappointing.

But thank you. =) Happy New Year!

 

[maxd]

@Phatty , we have a good contact at PlayOJO and that could be helpful in getting any specific issues you might have taken care of. If you'd like us to look into this for you you're welcome to use our complimentary Player Arbitration (PAB) service. Here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply with the rules could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com