From the Desk of Max Drayman
Winomania has had one formal complaint (PAB) at Casinomeister and two issues on the forums since they came on board roughly 18 months ago. The forum issues were dealt with in good time and the PAB needed to be bumped over to the casino’s ADR as it concerned a difference of opinion on how certain clauses in the T&C were to be interpreted. The casino self-exclusion policy is fit for purpose and is clearly described. Their Complaints procedure is basically standard issue for a well-run casino with the only proviso that their designated ADR is unknown to us. We’ll take the “no news is good news” approach on that and assume that if there were bad things to be said someone would have done so. In conclusion, we see no reason for players to be worried about playing at Winomania: it seems to be a well run and well behaved operation.