From the Desk of Max Drayman
We’ve got nothing on record for Winningz at Casinomeister so there is no direct evidence to alert players to or give cause for warnings of trouble that might come their way. Except there is one thing that we would be remiss in not mentioning: complaint resolution at Winningz may be a problem.
They do offer a complaints process in the Terms but I’m sorry to say that most of that is smoke and mirrors. They say to raise the issue first with Support — so far so good. If the problem persists then raise it again but this time with their Compliance Team, in other words raise it with the casino people again. That’s pretty much nonsense and busy work. Finally they say if the issue simply cannot be resolved “you may contact the relevant licensing authorities” which is either Costa Rica, Anjouan, or Curaçao GCB depending on your country of origin.
And what results might you expect from those “relevant licensing authorities?”
Costa Rica wouldn’t trouble itself to do a thing if the casino took every cent from every player and bought fancy cars for the company executives and published a collective “thank you” to all the contributing players: it’s the original and reigning master “do nothing” jurisdiction and they don’t care.
Anjouan will (might!) make sympathetic noises and… do nothing, at least that’s what we’ve seen in every case that we are aware of where the player took the issue to Anjouan.
Curaçao GCB has been making a habit in recent months of telling players “get a lawyer” so not much help there either.
In other words if you’ve got a complaint you might as well roll it up and smoke it because there is nothing in place to offer you the slightest meaningful assistance with your problem. Player Beware: complaints have a good chance of becoming serious trouble for you at Winningz if something goes wrong and the casino isn’t in the mood to make it right.
