From the Desk of Max Drayman
This casino is fairly new so it’s no surprise that we have no record of player problems with Thrill. The casino’s licensing seems to vary: Anjouan in some countries, apparently Curaçao GCB in others. Neither license is stellar but Anjouan has thus far been particularly underwhelming, We see that the Terms mention self-exclusion but only say “Self-exclusion requests will be implemented as soon as reasonably practicable” which is unclear and likely to cause concern for players in need of that option. Thrill’s Complaints procedure appears to be an in-house thing where if your results are unsatisfactory with one department then you are sent to another: in-house complaints resolution with no arbitration option is not acceptable in this era of the online gaming scene. The Terms do say “In the event of a dispute, our decision shall be final unless otherwise determined by an external adjudicator” but no indication what exactly they mean by “external adjudicator” or any specific organisations listed. This could all too easily degrade into players having nowhere to turn if they don’t like the casino’s rulings against them. The bottom line is we have no documented reasons why players should be concerned about playing at Thrill Casino but given the unknowns and the “not greats” listed here we would advise players to proceed cautiously.
