From the Desk of Max Drayman
We have no record of complaints or problems with Shiny Wilds on Casinomeister, which is generally a good thing: “no news is good news” being the guiding principle here. The casino is licensed in Curaçao which is not nothing, and there are no sister casino problems that we’re aware of. So far nothing to worry about.
When it comes to their Complaints procedure though things are not so great. After the usual process of contacting support to solve your issue(s), they say that if the problems persist the player “may escalate the matter to higher levels of management or utilize alternative dispute resolution mechanisms, such as independent mediation services or regulatory authorities in Curaçao, as outlined in our policies.” There is no such “outline” in their policies, so it’s not at all clear what “independent mediation services’ they might be referring to.
FWIW we’re seeing this a lot lately: casinos say “you can take your complaint to such-and-such mediators listed on the site” and they provide no such listing. This appears to be their way of saying “there are no mediation services we’ll accept” because that’s certainly what those casinos say when we try to contact them. Anyway, specific to Shiny Wilds, they do end their Terms with “Our decision is final,” which should give comfort to absolutely no one.
On a final note, we saw Shiny Wilds had a couple of unresolved complaints on other services (recent too), so exercise caution if you play here.
