From the Desk of Max Drayman
Licensing = good; complaints procedure + ADR = good; self-exclusion policy requires waiting for an email response = meh; no record of complaints at Casinomeister = good. Fill yer boots!
Mr SuperPlay Casino Review
A UKGC and MGA-licensed casino with a versatile set of payment methods
Mr SuperPlay Welcome Bonus: 150% up to €300
+ 30 Free Spins
Casinomeister’s Verdict
Mr SuperPlay Casino needs a bit of refining, although they’ve got several points in which they clearly excel. For starters, they obviously try to attract players from all walks of life — casual players, niche game enthusiasts, and classic casino buffs. At least that’s the story their 90+ software providers lineup and versatility of their payment methods tells.
But, once you scratch below the surface, you may realize highrollers won’t exactly feel at home here. Their withdrawal limits are beyond limiting, and they still haven’t introduced a fully-fledged VIP program. So Mr SuperPlay Casino leaves a bit to be desired.
If these pain points don’t bother you too much, Mr SuperPlay is definitely worth a go. In case you already did that, speak your mind on our forums.
90+ software providers
6.8
N/A
Website
www.mrsuperplay.com
Owned By
ProgressPlay Limited
Year established
2017
Casino licences
Languages
English, Finnish, Japanese, Portuguese, French, Spanish
Affiliate program
Maxi Affiliates
Loyalty Program
No
Top 5 Alternative Casinos
Accredited
Certified
Award Winning
FanDuel Casino USA
8.8
Caesars Palace Casino USA
8
Pros
-
Decent number of promotions
-
Versatile lineup of payment methods
-
90+ software providers
Cons
-
Really limiting withdrawal caps
-
No VIP program
Bonuses and Promotions
At Mr SuperPlay Casino, you’ll find everything and the kitchen sink promotions-wise. They’ve got a welcome offer directed towards new players, a reload bonus, cashback, seasonal tournaments, plus some extra free spins on the side.
If you plan on making a Skrill or Neteller deposit, though, you’re entirely ruled out from claiming any of Mr SuperPlay’s casino bonuses. On top of that, the list of excluded games is long to an almost absurd degree, so we definitely advise you to eyeball it before setting your mind to their promotions.
VIP and Loyalty Programs
In the VIP department at Mr SuperPlay Casino, silent as a tomb. In fact, there’s no VIP section to speak of, as they haven’t bothered introducing a way to reward their returning players.
Still, this doesn’t exactly come as a surprise to us. The number of online casinos that have been coming left and right with no loyalty program lately may point to a new trend that’s been lurking underneath. Nonetheless, we can’t ever vouch for the utter lack of loyalty programs, so in our book, that’s one of Mr SuperPlay’s weak spots.
Banking & Payment Methods
Mr SuperPlay Casino supports slightly above 15 payment methods. The lineup is versatile enough for most players, though the list could be different based on your location. UK players, for example, won’t see any crypto option whatsoever, but this is already common knowledge for everyone located in this area.
Anyhow, for perspective, you can expect to find options like Visa, Mastercard, Maestro, PayPal, Apple Pay, Skrill, Neosurf, Payz, and bank transfer, among others. Definitely more than enough.
The withdrawal limits, though, may get you crackling with frustration if you’ve passed the casual player threshold a long time ago and/or don’t live in the UK where you won’t be imposed any kind of a limit. The way things stand now, they’re capped at €3,000/week and €6,000/month. While we’re aware these are called ‘limits’ for a reason, it’s hard not to see these caps as ridiculous and possibly intended to lure players into wagering all their winnings since they won’t be able to cashout in one sitting.
As for the waiting period, most options get processed within 72 hours tops, except for bank transfers and cards that could drag on for up to 10 days. They seem to be taking their sweet time, but we can’t say we haven’t seen other places operating this way, too.
Responsible Gaming
Mr SuperPlay Casino seems committed to responsible gambling. They’ve got a pretty detailed page which lists all the ways you can refrain from treating gambling like a source of income, explains how to set up each of their tools, and provides lots of external resource links.
On top of that, each of their tools (including deposit, wager, loss, and session limit, as well as their reality check) can be activated right from your profile settings. The only exception to that would be the self-exclusion feature, which you’ll need to reach out to their CS reps to see in action.
Customer Support at Mr SuperPlay Casino
Once you open up Mr SuperPlay’s live chat widget, get ready to wiggle with their chatbot for a while. Nothing particularly unusual these days, but we had to mention it.
If you’re not up for outwitting the bots, you can always go straight for the email option. Beware, though, it comes with a cost. You’ll likely have to wait up to 5 business days to get a response this way.
Their FAQs section is quite elaborate, though not everything can be resolved by reading piles of text.
Mr SuperPlay Casino Experience and Features
Mr SuperPlay’s website offers a classic run-of-the-mill casino layout. Promotions are there to jump at you immediately as you load the homepage, but their right-hand menu seems functional and well-thought-out enough to direct you to the section of the website you’ll feel more at home in, if casino bonuses aren’t your jam.
As for the unique features, nothing that particularly stands out. They’ve got the search bar you can use to find a certain game or a provider, but that’s just a bog-standard one.
No Mr SuperPlay Casino app on the horizon either, but a mobile device browser should suffice in this case.
Brand Games
Game Providers
We can’t say we’re used to seeing piles of software providers at a UKGC-licensed casino, but here we are. Mr SuperPlay Casino teamed up with 90+ studios, and that’s always a welcome sight. We’ve seen names like Games Global, Nolimit City, Wazdan, Big Time Gaming, and Hacksaw Gaming, among dozens of others. In practice, the sole variety points to the fact that you’ll be able to find some rarely seen gems, apart from fan-favorite titles at Mr SuperPlay.
Live Casino
Looking for the live casino section at Mr SuperPlay Casino felt like a dumpster dive. There’s no dedicated Live dealer category at all, and even though they claim to have Evolution Gaming as one of their providers, trying to find any of their games in the search bar drove us to a huge empty nothing. If you asked us, it’s clear as a church bell that their website was due for some housekeeping yesterday.
About the Mr SuperPlay Casino Team and History
Mr SuperPlay Casino launched back in 2017, under the umbrella of a UKGC and MGA-licensed company, ProgressPlay Limited. ProgressPlay Ltd. is also behind several other brands, such as Casinomeister Accredited Betreels Casino, MaxiPlay Casino, and 40+ others.
Even though we go deep in the trenches when reviewing platforms to stay true to our casino rating system, nothing alarming jumped out at us concerning this operator, so our final verdict is that they’re as good as they get.
Complaints and Track Record
Up until this point, Mr SuperPlay Casino hasn’t contracted any complaints here at Casinomeister, even though they’ve been around since 2017. As with every platform we review, we’ll keep an eye out for Mr SuperPlay, too, but given that their licensing and complaints procedure are squeaky clean, we don’t expect significant problems to pop up there.
