From the Desk of Max Drayman
We’ve had a few player complaints regarding Lilibet over the past few years, but it’s been pretty sparse so nothing that can be interpreted as being worrisome or problematic. What is less comforting is the fact that they never reply when we do try to contact them. Of course that is every casino’s choice to make and in this particular case we see that someone from the casino does reach out to the player and the issue gets resolved. All that is fair enough.
The casino is licensed in Curaçao which is a (semi) plus, and Malta which ends up being somewhat better for players. The one giant red flag here is their Complaints policy: “If you have a complaint, you can e-mail customer support … Our judgment is final.” And, if Curaçao is your applicable license, that’s it: no ADR, no appeals process, no nothing. And considering that Curaçao’s recent response to players raising complaints with them is “get a lawyer” the savvy player will recognise that their choice here is between the devil and the deep blue sea, which is to say no choice at all.
So you’re sailing close to the edge with this casino under the Curaçao license: their track record looks pretty good but heaven help you if you run into trouble because there is no safety net here. For players under the Malta license there is at least the mandatory dispute arbitration (ADR) process which does offer a bit of a safety net.
