From the Desk of Max Drayman
This one is new to us, no record of issues on our forums or via the PAB service. As readers will know there are two areas of primary concern for us: a casino’s self-exclusion policy and what process they have in place for complaints. In neither of these areas is GalacticBets going to win any awards.
As far as their Self-Exclusion policy goes it’s very simple, there isn’t one; self exclusion is only passingly mentioned in the Terms in regard to players not welcome at GalacticBets. For Complaints the situation isn’t much better; “The complaints on disputable issues will be accepted in a form of email application (sent to [email protected]) within 10 days after the result of the event has been registered. After 10 days, no complaints will be accepted. In the disputable situations without precedents, the final decision is made by the Betting company.” Both of those policies — no complaints after 10 days, and the company making the final decision — are abnormally restrictive and hostile toward players needing such services. 60 or 90 days is pretty much a minimum for receiving complaints, and the company’s “final decision” on complaints gives no opportunity for 3rd party arbitration which, again, is pretty much a bare minimum that players should expect.
So while there is no glaring evidence against GalacticBets there are obvious areas of concern, as cited. If players are going to proceed with GalacticBets we would strongly recommend going slow and easy: test out their Customer Service at the earliest opportunity because you will be entirely dependant on them if anything goes wrong, and smart players know that there’s always something that can go wrong.
