From the Desk of Max Drayman
From the player complaints side of things Arcanebet looks pretty good. The only formal complaint we have on record is from 2020 and the casino people were quite responsive and helpful with that. Unfortunately the player went AWOL before we could get further evidence from them so the case was considered abandoned and closed.
On the forums there was also just one issue, dated April 2022. The casino people were reasonably prompt to reply, made themselves available for further comment but the player went silent as soon as the facts of the case were broadly given (no personal details, etc). The player was invited to file a Player Arbitration (PAB) request with us but they’d apparently already left the building so the whole issue went nowhere fast.
Conclusion: all indications are that Arcanebet are running a clean operation and are ready, willing, and able to conduct themselves professionally. I see no reason for players to be concerned that they would receive anything less.
