From the Desk of Max Drayman
Casinomeister has seen a few complaints against the casino, but they’re spread over the past decade or so, and nothing indicates any major areas of concern. Licensing is Anjouan, which is a big unknown as we wait to see how serious Anjouan is about publishing Licensee Rules of Conduct and enforcing those, not to mention their handling of player complaints submitted to them. The self-exclusion policy is a bit baffling: “email us, and we’ll respond within 60 days”. Clearly that’s something that got lost in translation because having to wait 60 hours for a Self-exclusion request to be processed is too long, never mind 60 days. As far as complaints go, they say players have “the right to seek arbitration,” which is nothing; at least they are acknowledging that arbitration may be necessary and (presumably) they’ll respect that. Overall, we’d say “proceed cautiously”, given that the “60 days” thing is a bit worrying; it would be wise to contact Support — test run a small issue, for instance, for proof of life — before you desperately need them.
