- Joined
- Jul 16, 2010
- Location
- portugal
hi guys
today i saw a thing that i had never saw before.
recently, wgs launched a new game, gold of the goods, to try it out, miami club was with a free tournament in that slot and i joined.
begun to play, i made some spins, hit the bonus game 1 time, no big winnings, made some other spins, hit the bonus game another time.
what happened? in the middle of the bonus game, while hitting, the game crashed.
i had already hitted some money and free spins features with multiplier, and the bonus game was not ended yet.
i contacted live chat, what they say? "we will reset the game, we are getting some tech. problems with this game, we recomend to dont play the game until the problem is fixed".
i asked "how about the winnings that i hit"? the answer "unfortunally they cant be retrieved", so basicly what happened?
the winnings was not credited, the bonus game wasnt repeated, all the hits was lost.
was in a free tournament, and if it was playing with my money? i could hit big and loose it because of the crash.
in mg, netent, playtech, rtg, rival etc... if some game crashes, the bonus game / free spins are never lost, in wgs by what the live chat said is.
its a bad thing to players no???, to be honnest, if this is really true, i am thinking in totally uninstall this platform.
someone here had already tested this slot or someone know if in the platform is really like this?
today i saw a thing that i had never saw before.
recently, wgs launched a new game, gold of the goods, to try it out, miami club was with a free tournament in that slot and i joined.
begun to play, i made some spins, hit the bonus game 1 time, no big winnings, made some other spins, hit the bonus game another time.
what happened? in the middle of the bonus game, while hitting, the game crashed.
i had already hitted some money and free spins features with multiplier, and the bonus game was not ended yet.
i contacted live chat, what they say? "we will reset the game, we are getting some tech. problems with this game, we recomend to dont play the game until the problem is fixed".
i asked "how about the winnings that i hit"? the answer "unfortunally they cant be retrieved", so basicly what happened?
the winnings was not credited, the bonus game wasnt repeated, all the hits was lost.
was in a free tournament, and if it was playing with my money? i could hit big and loose it because of the crash.
in mg, netent, playtech, rtg, rival etc... if some game crashes, the bonus game / free spins are never lost, in wgs by what the live chat said is.
its a bad thing to players no???, to be honnest, if this is really true, i am thinking in totally uninstall this platform.
someone here had already tested this slot or someone know if in the platform is really like this?