Vegas Regal Casino - don't know what to do next

[nassie]

Hi to all,

I have opened an account @ Vegas Regal Casino and received their $12 Free No Deposit Bonus for signing up, read the T&C and bonus rules(35x wr, min/max withdraw 25/75).I couldn't install the software so played the flash version; only classic slots.

I was lucky(playing 0.15/0.20 slot bets) and won over the max withdraw limit(75).

I have deposited the minimum 25EUR required using VISA card but didn't notice that you can not withdraw back to VISA and the only options are e-wallets(NETELLER, Moneybookers, etc.).

If I have noticed that, I would have used moneybookers from the beginning for my first min deposit.

Because I didn't used moneybookers/neteller at my first deposit I can't try to withdraw(my first deposit plus max75 winnings) using that options so

I have emailed them asking to withdraw via moneybookers even if I didn't

first used moneybookers but VISA at the vegas regal cashier.

After one day I didn't received any email from vegas regal casino support

and I don't want to deposit second time using moneybookers to activate my

MB email in the cashier system.

After that again, kind of late, I saw what the stories on casinomeister forum tell about them(not very good things).

What do you think I should do next???

 

[chuchu59]

A year or so again they removed many banking options leaving only Moneybookers and Neteller. As such, though I won $100 I couldnt withdraw it. Given that they have gone downhill in the past year you will be taking a gamble as to whether to deposit another $25 to get your $100 out. It should be noted though, that most Rivals, bar those managed by the notorious John, have always paid legitimate winnings in the past.

 

[KasinoKing]

I agree with Chuchu; although I have them listed as "rogue" on my sites - I think they will pay.

Unbelievably (because of all people, I should know better) I am in the exact same boat with a different Rival casino;
Took the free-play offer, won, deposited £25 with Visa (because I was forced to open a £ account - my Neteller is $ and MB is €), made the WR and only then thought to check the cashier...

I haven't done anything yet because I have about £200 over the maximum which I can wager for comp points - but when I get my balance down to the max withdrawal I guess I will have to use NT or MB and just bite the bullet on the exchange fees that will incurr...

KK

 

[Tirilej]

Unbelievably (because of all people, I should know better)

Yes, you should know better
But at the same time I think it feels great that even you can do those kind of mistakes.
That way I don't need to feel so stupid if I would do anything like it
I'll be sure to remind you

 

[chuchu59]

I agree with Chuchu; although I have them listed as "rogue" on my sites - I think they will pay.

Unbelievably (because of all people, I should know better) I am in the exact same boat with a different Rival casino;
Took the free-play offer, won, deposited £25 with Visa (because I was forced to open a £ account - my Neteller is $ and MB is €), made the WR and only then thought to check the cashier...

I haven't done anything yet because I have about £200 over the maximum which I can wager for comp points - but when I get my balance down to the max withdrawal I guess I will have to use NT or MB and just bite the bullet on the exchange fees that will incurr...

KK

Players may wish to note that for most Rival casinos comps are not accrued thru playing with a no-deposit bonus.

 

[KasinoKing]

Players may wish to note that for most Rival casinos comps are not accrued thru playing with a no-deposit bonus.

That is true - good point.
In my case I'm not playing a No-Deposit bonus - it's a free-play bonus where I had to make a deposit.
I guess that's why I definitely am accruing points.

KK

 

[chuchu59]

The Rival software is advanced in this respect. Why RTG operators can continue to deduct excess winnings when playing with a free chip beats me. They can just mimic Rival and diable comps when a free chip is in play.

 

[nassie]

Almost 2 days later no email reply from them.

 

[nassie]

Almost 2 days later no email reply from them.

They replied on 5 may requesting security docs.
I've sent them on 8 may because it was weekend and I didn't have all the doc scans.
W8 again

 

[nassie]

They replied on 5 may requesting security docs.
I've sent them on 8 may because it was weekend and I didn't have all the doc scans.
W8 again

After another 30hours or more they replied telling me that they can't open the *.zip file in which i put the jpgs ones.
I made the zip file with standard Windows XP zip tool.

w8

 

[nassie]

After another 30hours or more they replied telling me that they can't open the *.zip file in which i put the jpgs ones.
I made the zip file with standard Windows XP zip tool.

w8

After another day my docs where accepted.

What I've asked them(VISA/MB/withdraw issue) "wasn't noticed" and after a week not a single word about that.

 

[nassie]

They don't want to pay via moneybookers until I make my first deposit using the same method.
If I'll do that I will report here if I get paid back.

They took my deposit with VISA but they can't give it back unless I make a charge back that will void the casino winnings.