Hello all!
My name is Dan and I found your forum by doing an online search about a self exclusion issue im in.
I have read over a number of your boards and there seems to be some great active members here that im hoping have some advice or experience.
About 2 years ago I self excluded with virgin after a good time and modest wins over a period of about a year. I found that the winnings I had were depleting so I decided to quit while I was ahead and I self excluded.
A few weeks back I joint heart bingo. I deposited £500 had a good time and was happy with the site. I played on nearly all game types, slots, poker, roulette, live game shows and won a total of £2200. I withdrew £2000 and received this in my account the next day.
Next day I played with the remaining £200 and and won a total of £650. I requested to withdraw £600. I decided to stick with the site and play steady and just for the daily targets, bonus offers and incentives.
I received an email saying the £600 withdrawal was rejected and to ring them.
When I called they said because I self excluded with virgin, my heart bingo account will be locked and the £600 withdrawal was declined and will just be kept by them.
I had no idea virgin and heart bingo was the same company. Im gutted more because i wanted to keep playing and was having fun. Just doesn't seem right in this situation that a online casino can take your winnings? Seems like an underhand way of not paying winnings.
Thanks for reading over guys. Any comments, opinions and advice as to what to do would be greatly appreciated!
Dan
My name is Dan and I found your forum by doing an online search about a self exclusion issue im in.
I have read over a number of your boards and there seems to be some great active members here that im hoping have some advice or experience.
About 2 years ago I self excluded with virgin after a good time and modest wins over a period of about a year. I found that the winnings I had were depleting so I decided to quit while I was ahead and I self excluded.
A few weeks back I joint heart bingo. I deposited £500 had a good time and was happy with the site. I played on nearly all game types, slots, poker, roulette, live game shows and won a total of £2200. I withdrew £2000 and received this in my account the next day.
Next day I played with the remaining £200 and and won a total of £650. I requested to withdraw £600. I decided to stick with the site and play steady and just for the daily targets, bonus offers and incentives.
I received an email saying the £600 withdrawal was rejected and to ring them.
When I called they said because I self excluded with virgin, my heart bingo account will be locked and the £600 withdrawal was declined and will just be kept by them.
I had no idea virgin and heart bingo was the same company. Im gutted more because i wanted to keep playing and was having fun. Just doesn't seem right in this situation that a online casino can take your winnings? Seems like an underhand way of not paying winnings.
Thanks for reading over guys. Any comments, opinions and advice as to what to do would be greatly appreciated!
Dan