- Joined
- Nov 24, 2013
- Location
- Canada
Just wanted to post about the latest update I got on the NetEnt/Everymatrix issues that GUTS has been plagued by in recent weeks.
Had trouble coming up with a post name, and did not want to revive the old thread full of complaints and bigger problems.
Seems that there are still NetEnt issues for some if not many players, and they are still working hard to have them fixed. DOA still spins endlessly, and most all NetEnt games have a balance that jumps around on you mid spin 2 or 3 times a spin. Very distracting, and very disconcerting. I trust GUTS 100%, but do I trust the software they are using if the balance is prone to shift endlessly?
Here is a chat I had with them this morn that I found quite useful, and should help anyone else still affected.
Nisar
Hello James. How may I help you?
James
Hi Nisar, how are ya?
Nisar
all good thank you
hope you are also well
James
Cool, well I just wanted to come on chat to ask one thing. I got an email from the Guts Free Spin Fairy this am, and it was on the NetEnt game Beach. A perfect opportunity to see for myself if the NetEnt issues have been resolved.
Sadly, when playing Beach, again, the balance was jumping all over the place like a Mexican jumping bean. When will these NetEnt issues be put to bed so I can start depositing with confidence and regularity once again?
Nisar
I'm sorry to hear that you're still experiencing these issues James
and thank you for coming in to let us know that this is still the case on your account
James
AT no time EVER prior to all of this starting a couple of months back, had anything of the sort ever plagued the games on GUTS. And it really is just on GUTS
Nisar
We are currently still awaiting a result from NetEnt while collecting more data
James
Thank you Nisar for demonstrating empathy and understanding, why i love you guys for your CS
Now if you would fix the games, that would be another story lol
Nisar
that's very kind. I understand this is quite a large issue and is very frustrating
The sad thing is that we still have no estimates on how long it will take in the end, which is what preoccupies us the most. We would like to communicate this to the players and will do so at the earliest convenience, it's just a matter of finding out a bit more from NetEnt's side. My apologies for the wait
James
It's just i cannot deposit here with confidence until I see that NetEnt games are working like they used to, ESPECIALLY DOA, which seems to be the most snakebitten
Nisar
I will record the issues on Beach, and will also let Joakim (the VIP manager) know that you are still experiencing these issues
Yes, sadly DOA is the worst affected =(
James
Nisar, would you mind if I share our chat with the community forum? Perhaps others are quietly waiting an answer also, and would appreciate an update
Nisar
No, I do not mind at all
James
Ok great, that is what I will do. I look forward to reading/hearing very soon that things are better. I understand not all players are affected by the NetEnt issue, but those who are have been waiting patiently, GUTS is a must play in anyone's casino rotation.
Thanks again
Nisar
Thank you for your patience so far James, we really appreciate your support, especially in times of problems like these. I hope that a solution can be found soon so that normality can once again be established
Glad to help
Had trouble coming up with a post name, and did not want to revive the old thread full of complaints and bigger problems.
Seems that there are still NetEnt issues for some if not many players, and they are still working hard to have them fixed. DOA still spins endlessly, and most all NetEnt games have a balance that jumps around on you mid spin 2 or 3 times a spin. Very distracting, and very disconcerting. I trust GUTS 100%, but do I trust the software they are using if the balance is prone to shift endlessly?
Here is a chat I had with them this morn that I found quite useful, and should help anyone else still affected.
Nisar
Hello James. How may I help you?
James
Hi Nisar, how are ya?
Nisar
all good thank you
hope you are also well
James
Cool, well I just wanted to come on chat to ask one thing. I got an email from the Guts Free Spin Fairy this am, and it was on the NetEnt game Beach. A perfect opportunity to see for myself if the NetEnt issues have been resolved.
Sadly, when playing Beach, again, the balance was jumping all over the place like a Mexican jumping bean. When will these NetEnt issues be put to bed so I can start depositing with confidence and regularity once again?
Nisar
I'm sorry to hear that you're still experiencing these issues James
and thank you for coming in to let us know that this is still the case on your account
James
AT no time EVER prior to all of this starting a couple of months back, had anything of the sort ever plagued the games on GUTS. And it really is just on GUTS
Nisar
We are currently still awaiting a result from NetEnt while collecting more data
James
Thank you Nisar for demonstrating empathy and understanding, why i love you guys for your CS
Now if you would fix the games, that would be another story lol
Nisar
that's very kind. I understand this is quite a large issue and is very frustratingThe sad thing is that we still have no estimates on how long it will take in the end, which is what preoccupies us the most. We would like to communicate this to the players and will do so at the earliest convenience, it's just a matter of finding out a bit more from NetEnt's side. My apologies for the wait
James
It's just i cannot deposit here with confidence until I see that NetEnt games are working like they used to, ESPECIALLY DOA, which seems to be the most snakebitten
Nisar
I will record the issues on Beach, and will also let Joakim (the VIP manager) know that you are still experiencing these issues
Yes, sadly DOA is the worst affected =(
James
Nisar, would you mind if I share our chat with the community forum? Perhaps others are quietly waiting an answer also, and would appreciate an update
Nisar
No, I do not mind at all
James
Ok great, that is what I will do. I look forward to reading/hearing very soon that things are better. I understand not all players are affected by the NetEnt issue, but those who are have been waiting patiently, GUTS is a must play in anyone's casino rotation.
Thanks again
Nisar
Thank you for your patience so far James, we really appreciate your support, especially in times of problems like these. I hope that a solution can be found soon so that normality can once again be establishedGlad to help
