Joshk007
Dormant account
- Joined
- Mar 6, 2013
- Location
- Not Disclosed
Just thought it worth sharing a good story as I know a few have had issues lately with bonuses. Ive been a long time gamer at Highnoon and Rivernile. A few months ago I went on a gambling break and closed my accounts.
Last week I decided it was time for some fun so I emailed my rivernile (vegas partner lounge) VIP manager to reopen. Quintin advised that Casino-Mate had taken over rivernile and I was surprised, however he had me setup in minutes and threw in a welcome back bonus of $50.
I wasnt expecting much from the bonus, I had always found the playthrough for Vegas Partners to be very high. Anyway long story short I ended up meeting play through and having a good bank to withdraw. Excitedly I spoke to Quintin on chat who advised me that all the winnings were mine and that it would be processed quickly (he even double checked with managent to make sure I wouldnt be disapointed later).
Over the following days I read stories about people having issues with cashins on bonuses and was worried, knowing if I had a bad experience I'd never be able to return (and I love the games at Casino-Mate!).
Needless to say Quintin was helpful all the way through explaining next steps and timeframes. Today I received my first withdrawl and couldn't be happier. I dont see a need to reopen my Highnoon account as Casino-Mate and Quintin have shown that fair operators still exist.
Sorry if this belongs in another thread but I think we should call out operators when they do the right thing by players.
Last week I decided it was time for some fun so I emailed my rivernile (vegas partner lounge) VIP manager to reopen. Quintin advised that Casino-Mate had taken over rivernile and I was surprised, however he had me setup in minutes and threw in a welcome back bonus of $50.
I wasnt expecting much from the bonus, I had always found the playthrough for Vegas Partners to be very high. Anyway long story short I ended up meeting play through and having a good bank to withdraw. Excitedly I spoke to Quintin on chat who advised me that all the winnings were mine and that it would be processed quickly (he even double checked with managent to make sure I wouldnt be disapointed later).
Over the following days I read stories about people having issues with cashins on bonuses and was worried, knowing if I had a bad experience I'd never be able to return (and I love the games at Casino-Mate!).
Needless to say Quintin was helpful all the way through explaining next steps and timeframes. Today I received my first withdrawl and couldn't be happier. I dont see a need to reopen my Highnoon account as Casino-Mate and Quintin have shown that fair operators still exist.
Sorry if this belongs in another thread but I think we should call out operators when they do the right thing by players.