Stake Casino Review

Non-responsive to customer complaints

By Alex Smith Jan 27, 2023

Casinomeister's Verdict

Stake Casino could be a market leader in the crypto gambling niche since this online casino and sports betting platform caters to players from all over the world. They offer a huge assortment of games and some of the best bonuses and promotions you’ll find.

Unfortunately, they are unable to chew gum and walk at the same time. They were placed in the Warning Section of our forum since they have serious internal problems dealings with customer complaints.

Also their player KYC and Responsible Gaming seems to be a bit week. Please scroll down and read the review for further information.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

Not Recommended

1 Our Rating
5 Player Rating
Payout speed
Withdrawal limits
Customer service
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Software & Games
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First Impression

From the moment we loaded up Stake Casino we were impressed; it’s clear they’ve worked hard to make their website as accessible as possible, and it’s super easy to work your way around.

Some big-name game developers immediately jump out at you, including the likes of NetEnt and Big Time Gaming, and instant cashouts, weekly and monthly bonuses and a fantastic VIP program help to make Stake Casino one of the best crypto casinos out there.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.


  • Fantastic VIP program

  • Crypto casino with instant withdrawals!

  • No withdrawal limits

  • Casino, Sports and in-house designed games


  • Curacao lisensed

  • Not good on KYC

  • Self exclusion is in your hands

  • Won't answer player complaints submitted by us

Bonuses and Promotions

Stake Casino is unique in that it doesn’t offer a welcome bonus to players. While this may appear to be a turn-off to players, at first, you’ll soon see that they run promotions every single day, and all players are given wager-free cash bonuses every week and month, which increase depending on VIP level and gameplay.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

No-Deposit & Free Spins Offers

At the time of writing, Stake Casino doesn’t offer any no-deposit bonuses or no-deposit free spins promos.

VIP and Loyalty Programs

Stake Casino offers one of the best VIP programs we’ve ever seen, and it’s called the VIP Club. Here’s what they have to say about it;

“Stake’s VIP program is designed to suit all different types of players with an emphasis on ensuring you receive the most in cumulative bonuses for every dollar you wager. This is something we will not be beaten on.

As you advance through the different tiers of the program, more types of bonuses will become available. As you unlock all of them you’ll quickly realise why our VIP treatment is very different to anything you’ve seen before. We give more and offer more flexibility than any competitors.”

Talking from personal experience here, the VIP Club really is fantastic. You get cashback on every wager you place – win or lose – and once you reach some of the higher tiers you get a daily reload bonus, adding free wager-free cash to your account, which increases or decreases depending on your previous week’s gameplay.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.


Stake Casino is a crypto-only casino, and this means you can only make deposits and withdrawals – and play – in cryptocurrencies. Unfortunately, you won’t be able to make deposits and withdrawals using fiat currencies – although you can choose to have your balance displayed in fiat, if you prefer.

Currently, the deposit methods available at Stake Casino include Bitcoin Cash, Dogecoin, Bitcoin, Ethereum, Litecoin, XRP, TRON and EOS. Latest additions are USDT and BNB.

There are no fees attached when making deposits, and as soon as the Blockchain registers one confirmation (6, for Litecoin) the funds will be made available in your account right away.

The entire deposit process at Stake Casino is very simple and straightforward, and the site makes it super easy to make deposits. They also provide detailed guidance on how to use and buy crypto, if you’re new to it and need a little help getting started.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

Withdrawal Speed

You can make withdrawals in the same way you make a deposit – and one of the major benefits of playing at Stake Casino is the fact that withdrawals are always instant. The website processes withdrawals automatically, so you don’t need to wait around for a site representative to manually process your withdrawal.

There also aren’t any withdrawal limits that we’re aware of – and we continually hear of players having fantastic experiences when it comes to withdrawing winnings at Stake Casino.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

Responsible Gaming

Unfortunately, Stake Casino doesn’t allow you to set deposit or loss limits; this is because they’re a crypto casino, and it’s simply not feasible to offer such limits at a crypto site. However, they do have a self-exclusion function for those who feel gambling is becoming problematic. Here’s what they say about it:

“To self-exclude means to stop betting or gambling for a set time. Self-exclusion can be temporary or permanent.

By requesting one of our self-exclusion time periods on offer you agree to the following terms and conditions, which will be effective from the minute you receive a confirmation email of your chosen self-exclusion, this email will be sent to the email address used to register your account only and will display the date of self-exclusion completion.

Requests made via our live chat function will not be actioned. However, a customer support agent will direct you to our customer support email service.

On receipt of an email request for account closure, the requested account and any linked accounts will be placed on our first stage, 24-hr cooling off period which will disable your account or accounts, allowing no gambling activity. Once this time has passed; while your account or accounts remain closed, a customer support agent will inform you of the 1-week, 1-month, 6-months and permanent self-exclusions available. There will be no variation of these time periods. To proceed with this process, we will require an email response. If we do not receive a response within a further 24-hrs, your account will be reopened and confirmed by email.

If after reviewing our self-exclusion options you decide you would like to proceed with a permanent self-exclusion, you will be required to set an exclusion period when prompted. On occasion, we might decide to place an account on a short self-exclusion period if we believe it to be needed and or beneficial to the customer. This will be communicated by email; the above terms and conditions will apply.

When you request, or we deem it necessary, to add a self-exclusion, all remaining funds left in your account will be returned to you manually.”

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

Customer Support

One of the major parts of writing this Stake Casino review was looking at the customer support facilities on offer – and, we have to say, Stake Casino offers some of the best customer support we’ve ever seen at an online casino.

Whether you’ve got questions about casino offers, deposit methods, Stake Casino’s promotions, monthly bonuses, the Telegram Challenges, want to know which video poker games you can play… the support Stake Casino offers is second-to-none, and their customer support team is available 24 hours a day, 7 days a week.

Stake Casino’s customer support team can be contacted in a variety of ways, too. Simply head to, and you’ll notice in the bottom right-hand-corner of the screen there’s a little chat bubble icon. Click this on the website and you’ll be automatically connected with the live chat team at

Live chat allows you to talk with a trained customer support operator in real-time, and, while writing this Stake Casino review we found the customer support team to be incredibly helpful, friendly and professional.

If you cannot use the live chat facility to contact the customer support team you can also reach them via email. VIPs will also be able to get in touch through Telegram, with their dedicated VIP account manager. has really nailed their support portal – and they do a much better job than most online casinos. Like many casino reviews correctly state, the customer support experience you’ll get while playing is among the best in the industry – in our opinion.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.


Stake Casino is one of the few crypto casino sites to very rarely ask players to upload proof of their ID and address. While KYC checks are less common at Bitcoin casino sites, Stake Casino appears to have somewhat of a reputation for not carrying out these checks.

Why this is, we’re not too sure. There are plenty of Bitcoin casino sites that do carry out KYC checks regularly – but often, they’re only requested when players go to make a withdrawal. The fact that Stake Casino doesn’t usually ask for KYC documents may be problematic for some players – those with gambling problems, for example – but it can also be refreshing for those sick and tired of having to constantly upload documents.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

Website Experience and Features

Desktop and Mobile Gaming

Although the casino’s website isn’t the most modern in the world, it works well, and we found it to be easy to use, navigate, and very user-friendly while writing this review.

It’s simple and straightforward, but we enjoy it because it makes the casino experience easier.

Their online casino isn’t downloadable yet, but it can be accessed on a mobile device by going to the website via a mobile browser.

Following that, you’ll be directed to a mobile-friendly version of the platform, where you’ll find the bulk of the games available on the desktop version of the online casino.

Stake Originals

While writing this Stake Casino review we were also really impressed to come across what the site calls Stake Originals. These games have all been developed by the in-house development team at Stake Casino, and they’re designed to offer players something a little different than they’re perhaps used to.

We tried a few of these Stake Originals out while writing this Stake Casino review, and we must say, we like them. Some of them run on what’s called provably fair technology. Provably fair means that the house edge – and the random number generator – is truly random and as described. Of course, when you’re playing with your own money at an online casino, you want to be sure the house edge is as advertised.

The house edge, by the way, is how much money a casino can expect to make from a game; the higher the house edge, the more they can expect to make. You can view all of Stake Casino’s original games from a dedicated tab on the main game navigation menu.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

Brand games


You’ll find some of the biggest names in the iGaming world at Stake Casino – and while writing this Stake Casino review, we were really impressed with some of the software providers we saw.

They offer games from Belatra, Betsoft, BGaming, Big Time Gaming, Boongo, ELK Studios, Endorphina, GameArt, Hacksaw Gaming, iSoftBet, Nolimit City, NetEnt, Microgaming, Playson, Relax Gaming, Spinomenal, Thunderkick, Yggdrasil and Evolution Gaming.

All of the games available at Stake Casino can be played in so-called instant play mode, and most are mobile-optimized too, so you can enjoy playing them from your mobile devices.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.


While writing this Stake Casino review we were pleased to find – like all top online casinos – the site offers tons of video slots and slot games, and this includes classics – from mainstream game developers – along with releases from some of the smaller game studios. Here’s a few of our favourites:

Dead or Alive II is one of NetEnt’s most successful releases in history, and it’s a sequel to dead or alive – a game that was first released all the way back in 2009. Dead or Alive II has become iconic in the online gambling world thanks to its insane volatility and win potential. During the bonus round – of which there are 3 to choose from – the highest variance option gives players the chance to win over 100,000 times their bet, so it’s no surprise to see it’s become one of the most played online video slots in history.

Twin spin is one of the most recognisable video slots on the planet, and despite the fact that the game doesn’t contain a conventional free spins bonus round, the unique linked reels mechanic offers up some pretty insane win potential. On each spin, between two and five of the reels are guaranteed to land showing identical symbols, and thanks to the fact that the game is a 243-ways-to-win video slot, landing even a full screen of the lowest value symbol guarantees a big payout. Twin Spin is just one of NetEnt’s many video slots you will be able to enjoy while playing at this online casino.

Dragonz is a 5-reel, 3-row video slot from Microgaming, and the game uses 243-ways-to-win. You can spin the reels from just 0.15 credits per spin, and there’s a number of bonuses and features, including four different bonuses and features bonuses; once you’ve triggered 20 bonuses, you can choose which of the four bonuses and features you’d like to play.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

Live Casino

In this part of our casino review, we are going to take a look at the live gaming facilities available at Stake Casino. As soon as we entered the live casino, we were pleased to see that the online gambling operator has chosen to use Evolution Gaming to provide all of their live dealer games. This is great news because Evolution Gaming are responsible for creating the best live casino games around – no other developer even comes close.

Within the live dealer casino, you will find a huge selection of titles to choose from, including casino table games like Roulette, Blackjack, and Baccarat, to more unusual variants of these classics like Lightning Roulette and Lightning Baccarat. The developer has also created a number of gameshow styled games which includes Monopoly Live, Crazy Time and Deal or No Deal Live.

You can easily and quickly enter the live dealer casino by simply hitting the live casino button on the main game navigation menu.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

Table Games and Video Poker

If you’re looking to play casino games like Blackjack, Roulette and Baccarat, you’ll be pleased to learn you can take advantage of tons of the best casino table games at Stake Casino.

Whether you’re playing with Bitcoin, Litecoin – or any of the other cryptos offered at the website – all of the casino table games are available to play in instant-play mode and you’ll find a plethora of different types of casino table games too, so there’s a huge amount of variety.

Along with casino games, Stake Casino also offers a decent selection of video poker, scratch games – and, as you’ll see below – Stake Original games developed by Stake Casino themselves!

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

Progressive Jackpots

With such a wealth of game developers on offer at Stake Casino, it’s no surprise that the casino boasts an impressive range of progressive jackpot games for players to enjoy, and many of these games allow you the chance of winning thousands of times your bet – with some capable of producing life-changing wins!

Strangely, Stake Casino doesn’t have a dedicated tab on their main game navigation menu for progressive jackpot games – and this did surprise us, as virtually all other game categories you could think of are listed.

However, you’ll find tons of titles to choose from when playing at Stake Casino, and some of these progressive jackpots are worth – currently – millions of dollars!

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

About the Team and History

Stake Casino was established back in 2017, making them – when compared against many online casinos – a relatively new brand. However, the site has become a prominent name in the online gambling industry, despite a somewhat secretive nature about them – and this top crypto casino has already joined the Crypto Gambling Foundation, showing that they really take crypto gambling seriously.

We couldn’t find any sister sites for Stake Casino, but they do appear to be loosely affiliated with Primedice; that’s likely going to be good news for many, as PrimeDice have a solid reputation in the online gaming industry.

By offering players a huge range of casino games – including provably fair games – and some of the best promotions and VIP schemes we’ve ever seen – Stake Casino is a crypto casino to be reckoned with, and they’re growing fast. In fact, they’re now an official partner to the UFC – so you can see exactly how they’re growing quickly!

When it comes to licensing, Stake Casino is licensed in Curacao. While accepts players from all over, there are a few restricted countries. Here’s what has to say about restricted countries:

“Persons located in or reside in the United States, Syrian Arab Republic, Islamic Republic Of Iran, The Democratic People’s Republic of Korea, Netherlands, United Kingdom, Australia, Portugal, Serbia or Slovakia (the ”Prohibited Jurisdictions”) are not permitted to make use of the Service. For the avoidance of doubt, the foregoing restrictions on engaging in real-money play from Prohibited Jurisdictions applies equally to residents and citizens of other nations while located in a Prohibited Jurisdiction. Any attempt to circumvent the restrictions on play by any persons located in a Prohibited Jurisdiction or Restricted Jurisdiction, is a breach of this Agreement. An attempt at circumvention includes, but is not limited to, manipulating the information used by Stake to identify your location and providing Stake with false or misleading information regarding your location or place of residence.”

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

Complaints and Track Record

We couldn’t find any mentions of here on the forums – and that surprises us. While writing this review, Stake Casino appeared in a number of other casino reviews – but it doesn’t look like they’ve managed to really make it mainstream yet – which is surprising, given that virtually all reviews about them, online and on social media – are positive.

The vast majority of complaints revolve simply around the fact that there’s no deposit bonus available – but, we feel, the hugely generous promos and bonuses – often given on a daily basis – more than make up for the fact that doesn’t offer a traditional welcome bonus.

WARNING: Press time 5 December 2022 – casino upgraded to Not Recommended.

Live from Max's Desk

Unfortunately, things have not gone well with Stake. There have been a number of complaints on the forums and we’ve also received PAB complaints against them.

They appear to not be interested because after weeks of emailing and Skyping them we still have no response regarding a potentially serious self-exclusion failure at the casino.

A Casinomeister Warning has been posted against them. You Can read this here: Casinomeister Warning: Stake Casino

Casino Facts

Accredited at CasinomeisterNot yet
JurisdictionsCuraçao Master License 8048/JAZ (Antillephone N.V)
Casino representativeRepresentative of Stake Casino
Is this casino certified at CasinomeisterNo
Payout time48 hrs
Reverse time48 hrs
Payout limitsNo Limits
Weekend payoutsYes
Locks withdrawalsNo
Chinese, English, Finnish, French, German, Hindi, Indonesian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Turkish, Vietnamese
Bitcoin, Bitcoin Cash, Dogecoin, EOS, Ethereum, Litecoin, Moonpay, Ripple, TRON
Bitcoin, Bitcoin Cash, Dogecoin, EOS, Ethereum, Litecoin, Ripple, TRON
Alex Smith

Alex is a 26-year-old writer from Brighton, in the UK, and for the past 8 years, he’s worked with a number of companies, creating content for blogs, news articles, and more. While Alex has written on a wide variety of topics, his speciality is online gambling – an industry he’s both passionate about, and experienced in. Having enjoyed gambling for over 7 years, Alex is a huge fan of video slots, and cites NetEnt, Big Time Gaming, Thunderkick, and Quickspin as his favourite providers. The topics he writes on are varied, but he loves nothing more than a good old slot review (he’s written over 1,000 slot reviews in his career), and he also enjoys writing in-depth gambling guides, along with casino reviews. In his spare time, Alex enjoys playing the guitar, and is a self-proclaimed horror film buff.