Casinomeister Complaints Service Returns €1.2 Million to Players in 2024
By Filip Colovic, Last updated Jan 29, 2025

The previous year was a big year for Casinomeister, and one of its shining points was the Player Arbitration Service (PAB) performance. In 2024 alone, PAB has managed to secure a whopping €1.2 million. This is a big number, but it’s made all the more impressive considering the service’s performance over the years.
A Quick History of the Player Arbitration Service
PAB launched in 2001, and it was a footnote for Casinomeister at the time. The site itself was in its formative years after all, and the PAB was little more than a side project back then. Despite this, it saw good numbers as the site grew, starting with only a few dozen cases per year and ending up with an average of 200 yearly cases by 2007.
In 2007, the PAB came under the management of Max Drayman, who remains in charge of the service to this day. Under his watchful eye, the PAB saw steady and consistent year-over-year growth, climbing from the aforementioned 200 yearly complaints to over 600 in 2024.
PAB Performance — Some Stats That Made 2024 Exceptional
The number of people turning to the PAB service has been steadily increasing, and the efficiency of the complaints resolution process has increased even more drastically. Namely, the amount of money returned to players through the PAB grew from €200K in 2007 to €1.2M in 2024, making for a whopping 500% increase in RTP.
On top of that, we also saw a drastic increase in the number of resolved cases: an impressive 41% of player complaints were resolved. This percentage remained more or less steady in the 25-30% range in earlier years.
Something else worth noting was a drastic decrease in the number of bonus-related complaints. In 2024, less than 10% of complaints dealt with bonus issues, and this number used to be significantly higher in earlier years — as high as 40%, in fact. This suggests a positive trend for the industry and fewer bonus-related problems for players as bonus terms become more standardized.

(Dis)honorable Mentions — The First Among the Worst
Some operators always stick out, though some shine in all the wrong ways. Out of all the casinos we’ve had complaints about in 2024, one unlicensed “invite-only” operation took the cake. Two of this operator’s casinos ended up accounting for 10% of all complaints we’ve received in 2024, with 61 complaints in total.
But it’s not always about quantity. The longest-running complaint we’ve had in 2024 took a whopping 7 months to resolve, as an operator took their time paying out a big €65,000 win. On the other side of the spectrum, the fastest-resolved case in 2024 took only 2 hours to resolve.
What’s Next for PAB and Casinomeister?
There are exciting things in store for Casinomeister in the future, and PAB isn’t excluded. In 2025 and beyond, the PAB service will be getting expanded functionality, enhancing the search feature and improving transparency.
In the past, Casinomeister’s complaints process strove to protect the players’ and the casinos’ privacy. However, as more transparent complaint resolution has become an industry standard, we will be implementing changes to our policies and bringing PAB in line with other reputable complaints services.
In short, this means players will be able to search through ongoing and past complaints more easily, get direct insight into how specific casinos approach player complaints, and see how the entire process looks in practice.