Resolved PlayOjo, waiting on funds

[Ross578]

i Recent requested a large withdraw from playojo and am aware usually you have to verify your documents before you get your funds. however it’s been over 24 hours and i’m yet to receive my funds or even an email telling me to upload my documents. and on the playojo i app under the upload documents it’s says there is no need to upload your documents as they are up to date, but i have never uploaded them. i sent an email to them about my situation and still haven’t received an explanation


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[KasinoKing]

Sounds a bit odd...
Let us know how it goes.

Welcome to the Best Gambling Forum on the net, from a fellow East Sussexian
KK

 

[Ross578]

i Recent requested a large withdraw from playojo and am aware usually you have to verify your documents before you get your funds. however it’s been over 24 hours and i’m yet to receive my funds or even an email telling me to upload my documents. and on the playojo i app under the upload documents it’s says there is no need to upload your documents as they are up to date, but i have never uploaded them. i sent an email to them about my situation and still haven’t received an explanation @EGO

 

[maxd]

Hello @Ross578 ,

If you'd like us to look into this for you you're welcome to use our complimentary Player Arbitration (PAB) service. We have a pretty good line of communication with PlayOJO and can probably get your issue dealt with fairly quickly.

If you're interested here's a guide to getting started with that: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

Please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply could slow, damage or even cancel your PAB.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

 

[maxd]

Ok, PAB received and in progress.

@Ross578 the rep may respond here or in the PAB Ticket so it would be a good idea to keep an eye on both, just in case.

- Max

 

[OMENIC]

I am interested in how this thing progresses. Please advise when possible.

 

[Ross578]

i got my funds earlier today. i didn’t need to verify anything. it was all fine, just odd how apparently my documents was already verified when i have never sent anything

 

[jaytechnos]

i got my funds earlier today. i didn’t need to verify anything. it was all fine, just odd how apparently my documents was already verified when i have never sent anything

Maybe they simply did a soft check on your credit score or something (digital verification), as you most likely haven't reached the KYC threshold yet. Happy it got resolved either way!

 

[ArnieA8]

i Recent requested a large withdraw from playojo and am aware usually you have to verify your documents before you get your funds. however it’s been over 24 hours and i’m yet to receive my funds or even an email telling me to upload my documents. and on the playojo i app under the upload documents it’s says there is no need to upload your documents as they are up to date, but i have never uploaded them. i sent an email to them about my situation and still haven’t received an explanation

 

[ArnieA8]

Hi just wondering how long it took to sort this issue?as I’m having trouble with a withdrawal and my email is being ignored by play ojo