Gaming Club

[Andrew-RFB]

Re. Gaming Club Website

Hi Andrew - welcome to the forum!

A little feedback...
It's a long time since I looked at any of your brands (I don't promote or play your group any more since you put your WR up to nearly double the standard for most MGs) - so I went to the Gaming Club website. Very quickly found some "pretty strange" wording on there which would not inspire me if I were a new player looking for a new casino to try:

Home Page:

So which is it? THE oldest or one of the oldest - can't be both!

In the Bonus T&Cs:

So you are asking players to deposit for a bonus without knowing exactly what their WR will be...?

KK

Hi KasinoKing,

Thank you for your welcome and for your feedback! It's always appreciated.

You have made some valid points, and I've escalated both to the team in charge of maintaining the website.

I will feedback to you shortly...

Best regards,

Andrew

 

[chuchu59]

Hi Andrew - welcome to the forum!
Home Page:

So which is it? THE oldest or one of the oldest - can't be both!
KK

I would think you can be one of the oldest and still be the oldest. I may be one of the oldest members in the forum though hopefully I am not the oldest lol.

 

[Andrew-RFB]

Re. Oldest Casino

LOL @ your last post

Gaming Club is generally accepted as being the oldest online casino, however there are claims from one or two other casinos that they are the oldest. From what I've read in the past, it all comes down to the definition of what an 'online casino' is and what it should offer. This is the only reason that there is a slight grey area here. But I encourage you to do some research on the net - you'll find references about Gaming Club being the first online casino from many different resources.

 

[rbef35]

Here's an update to those following my complaint, a private message received from Andrew:

Hi xxxx,

I have received the following reply from senior management.

Following a detailed review of your accounts and game play Casino Management has decided to close your accounts and will not be re-opening them. Should you wish to pursue this further you are welcome to contact eCogra.

Many thanks,

Andrew

Why am I posting this openly? Well, I gave Gaming Club a chance initially. They locked my account and refunded my recent deposits at Gaming Club, leaving 2000 pounds in the balance. From the casino support I received no correspondence or explanation about why my deposits had been refunded, if I had broken a term for instance. From Andrew I got this message and no replies to my follow-up PM requesting at least another review before closing my account after a loyal 6 years.

At this point, I'm confused why they did this, what gameplay has to do with anything and am disappointed in Gaming Club.

If you know what options I have left to have the rest of my balance paid, please let me know. I am looking into eCogra.

 

[awesomexd]

leaving 2000 pounds

Pounds? Are you from Canada?

or do you mean 2000 CAD?

 

[rbef35]

Pounds? Are you from Canada?

or do you mean 2000 CAD?

I think account were originally in pounds long ago when I signed up so I left mine that way. Conversion is something like 3200 Canadian Dollars.

 

[rbef35]

Here's an update to those following my complaint, a private message received from Andrew:



Why am I posting this openly? Well, I gave Gaming Club a chance initially. They locked my account and refunded my recent deposits at Gaming Club, leaving 2000 pounds in the balance. From the casino support I received no correspondence or explanation about why my deposits had been refunded, if I had broken a term for instance. From Andrew I got this message and no replies to my follow-up PM requesting at least another review before closing my account after a loyal 6 years.

At this point, I'm confused why they did this, what gameplay has to do with anything and am disappointed in Gaming Club.

If you know what options I have left to have the rest of my balance paid, please let me know. I am looking into eCogra.

Any advice would be highly appreciated

 

[KasinoKing]

If you know what options I have left to have the rest of my balance paid, please let me know. I am looking into eCogra.

It's very simple: They are Accredited here, so Link Outdated / Removed

Playing Nifty here:- Unless you've done something wrong and damn well know it - there is NO reason not to PAB immediately.

KK

 

[petr1]

A bit off topic and ranting, sorry.

I don't understand why is this group still accredited. They have vague T&Cs and the non-English terms are usually outdated. Last part would be acceptable but having rules like, 6x (deposit) max cashout with welcome bonuses, is just wrong. There have been already many complaints about this specific term.

 

[maphesto]

@petr1: I think you mean the Palace Group, not Digimedia.

 

[vinylweatherman]

Here's an update to those following my complaint, a private message received from Andrew:



Why am I posting this openly? Well, I gave Gaming Club a chance initially. They locked my account and refunded my recent deposits at Gaming Club, leaving 2000 pounds in the balance. From the casino support I received no correspondence or explanation about why my deposits had been refunded, if I had broken a term for instance. From Andrew I got this message and no replies to my follow-up PM requesting at least another review before closing my account after a loyal 6 years.

At this point, I'm confused why they did this, what gameplay has to do with anything and am disappointed in Gaming Club.

If you know what options I have left to have the rest of my balance paid, please let me know. I am looking into eCogra.

Have you ever self excluded from ANY casino, especially for a "gambling problem"?

It seems very odd that they suddenly have an issue with a player of 6 years standing.

To get to the bottom of what is behind this vague response, PAB.

Whilst this may not reverse the right to refuse admission, it may resolve the issue over the remaining 2000 balance.

There are plenty of other places to play, most with better terms than Gaming Club.

I ditched all the Digimedia casinos last year over the 10 day pending period they introduced, and implemented on 5 of 6 of my last half dozen withdrawals. I too have found plenty of places to play that only have a 24 or 48 hour pending period, and many of the newest multi provider platform casinos pay the same day!

 

[JameThai]

Gaming club wesite say they have " super fast cashout"
Truth is far from that, i make withdrawal almost 2 weeks ago and still waiting my money... Zzzz
Apologize but nothing explain why take so long. Support service dont answer or takes many days when they response.

 

[hausse222]

But they are able to spam you every day with telephone calls. I trust them zero.

 

[Dinahnana]

Gaming club wesite say they have " super fast cashout"
Truth is far from that, i make withdrawal almost 2 weeks ago and still waiting my money... Zzzz
Apologize but nothing explain why take so long. Support service dont answer or takes many days when they response.

PM Rep here:https://www.casinomeister.com/forums/members/33700/

 

[JameThai]

Finally after 17 days i get my money out from Gaming Club.

During withdrawal process happen too many issues to be normal and forgiven.
First 1. they need some documents like everu casino but they never ask iand later say they have wrong contact details.
Second 2. They say they cannot cashout money to my mastercard (all other casino can!)
Third 3. They ask me to give some other way to withdrawal, i send my bank account detais after 26 minutes from them email and later they say at they never get my reply, my email just disappear? And they dont ask again just put money back to my account.
Fourth 4. When finally after 3 times i send my bank details by email and chat they put it wrong on my casino account. When i go make withdrwal again i notice at details is wrong (miss one number)and still have to ask and fix it.

I end of all casino rep Andrew never answer my PM when i ask help about process..

We all make mistakes but some how i feel this what happen to me is not normal level.

Now stay far far away this place.

 

[lockinlove]

I personally like this casino group overall. When I choose an MG casino this is it. Im fine waiting 48 hours for my cashout to be processed which is what I always wait.

I have ok luck here much better than RTG casinos overall. (well clubworld to be specific)

The staff are friendly.

I always get paid.

I get good play time.


Only thing that might hinder people is the bonuses suck. Im not a bonus player so I dont care but if I was I wouldnt be a fan of the 50x wagering and small bonuses like 20% etc. And they rarely if ever offer you free spins or freebies. I took a break for a year and I never had any enticing emails to come back.

They tried to give me a 100% welcome back match when I did return. I didnt bother with it.

Recently I won a couple hundred bucks...cashed out and it was processed within a day or two.

Good casino.

And im very surprised someone had to wait 17 days. In my opinion there must have been a reason for it because they have never done that to me. And ive cashed out alot and am a winning player

Finally after 17 days i get my money out from Gaming Club.

During withdrawal process happen too many issues to be normal and forgiven.
First 1. they need some documents like everu casino but they never ask iand later say they have wrong contact details.
Second 2. They say they cannot cashout money to my mastercard (all other casino can!)
Third 3. They ask me to give some other way to withdrawal, i send my bank account detais after 26 minutes from them email and later they say at they never get my reply, my email just disappear? And they dont ask again just put money back to my account.
Fourth 4. When finally after 3 times i send my bank details by email and chat they put it wrong on my casino account. When i go make withdrwal again i notice at details is wrong (miss one number)and still have to ask and fix it.

I end of all casino rep Andrew never answer my PM when i ask help about process..

We all make mistakes but some how i feel this what happen to me is not normal level.

Now stay far far away this place.

Not every casino cashes out to your credit card.



Id like to hear from the rep on this persons post. My dealings have been wonderful with this casino over the years. Id like to see if this is all actually true. Because if it is...it must be a very rare case. I find it strange.

Im not saying this casino goes above and beyond to please their players because they dont. They simply pay out at an acceptable time, dont bother, spam or call me and have live chat 24/7. Im easily pleased I guess but this is all I ask of a casino. To get paid and not spammed lol

Rep, care to comment on this?