Software Complaint Casino software issue at Maxino.com

[Tirilej]

I had maybe 11-30€ left. Some mix upped thing. But like I told, I test that same play wit funmode after that and starting was 2000€ and allready at 8€ bet. I was playing 0,8€ bet with that meganudge-mode, so bet was 1,60€

Since you still had money in your account I believe you won playing fun mode, but I can be wrong.
When it comes to that game I have no idea if it holds you betsize either in normal play or for fun.
Well, I'm sure they will find out what have happened

 

[timoboy1976]

Since you still had money in your account I believe you won playing fun mode, but I can be wrong.
When it comes to that game I have no idea if it holds you betsize either in normal play or for fun.
Well, I'm sure they will find out what have happened

Either way, it not able to change playmode when you have won free spinns and those are on

 

[Mouche12]

Raimaker is correct. The funds are not available temporarily because they move from the Bonus balance to the Cash balance (Any Bonus including Free spins with wagering). It has happened many times to me... nothing serious. I had it today where when I cleared wagering, my funds went to zero and when I refreshed they were there.

Nate

I had not used any bonus, but my balance was also temporarily "unavailable"...

 

[timoboy1976]

maybe today

i hope, this problem come to end, happy so

 

[timoboy1976]

Day 8

It´s getting dark in here, nothing from microgaming still. Very fast service

i hope, this problem come to end, happy so

 

[timoboy1976]

Day 9.., passing by.., no answer..

Nothing, none, zero. No messages

It´s getting dark in here, nothing from microgaming still. Very fast service

 

[Tirilej]

Have you talked to Ben, the Rep from Nordicbet here yet?

 

[NordicBet]

Nothing, none, zero. No messages

Hi Timobiy1976,

Please check your PM. Since being made aware of this issue I have been in contact with you everyday via PM and the delay is on MG's end. I have esculated this past MG support and have our account manager looking into this to have this resolved as quickly as possible.

I am sorry for the delay.

Ben

 

[timoboy1976]

yes i have readed pm's and really like to thank you, Ben, for your help. Like I wrote in PM, you are my only hope with this.
Just feeling odd, why MGs take so long to investigate. Eitherway, it's give me a tiny piece of hope knowing that this is not so simple case so I cannot my totally missed.

Still waiting, not so much hope left anyway at this...

Hi Timobiy1976,

Please check your PM. Since being made aware of this issue I have been in contact with you everyday via PM and the delay is on MG's end. I have esculated this past MG support and have our account manager looking into this to have this resolved as quickly as possible.

I am sorry for the delay.

Ben

 

[vinylweatherman]

Hi Timobiy1976,

Please check your PM. Since being made aware of this issue I have been in contact with you everyday via PM and the delay is on MG's end. I have esculated this past MG support and have our account manager looking into this to have this resolved as quickly as possible.

I am sorry for the delay.

Ben

It always is. They don't seem to consider this kind of thing important enough, even though it raises questions about the integrity of the software.

Since this has been kicked up to MGS, this is NOT a simple matter of the OP playing "fun mode" instead of real mode, else the operator could have solved this within an hour.

I spotted a potential error on the Summer Holiday slot related to when you had a free spins promotion. MGS couldn't have been less interested if they tried, and despite numerous attempts, nothing was ever heard back from MGS, and this is over a year ago.

I bet they would be a good deal quicker if the bug went in MY favour

 

[Nifty29]

yes i have readed pm's and really like to thank you, Ben, for your help. Like I wrote in PM, you are my only hope with this.
Just feeling odd, why MGs take so long to investigate. Eitherway, it's give me a tiny piece of hope knowing that this is not so simple case so I cannot my totally missed.

Still waiting, not so much hope left anyway at this...

Help me Obi-Wan Kenobi.

You're my only hope.

(Sorry couldn't resist)

 

[timoboy1976]

LoL!

Help me Obi-Wan Kenobi.

You're my only hope.

(Sorry couldn't resist)

 

[timoboy1976]

Amen

Maybe I wount play those Mg's games anymore.., or nothing else either. I think that 5K is not a big thing for them.., thats were they are very wrong. I'm sure that this is not really a simple case and Im NOT just played in fun mode by accident., 'cause in that case, all this had been solved a days ago. Now its a day 10 and not even single post from MG

It always is. They don't seem to consider this kind of thing important enough, even though it raises questions about the integrity of the software.

Since this has been kicked up to MGS, this is NOT a simple matter of the OP playing "fun mode" instead of real mode, else the operator could have solved this within an hour.

I spotted a potential error on the Summer Holiday slot related to when you had a free spins promotion. MGS couldn't have been less interested if they tried, and despite numerous attempts, nothing was ever heard back from MGS, and this is over a year ago.

I bet they would be a good deal quicker if the bug went in MY favour

 

[KasinoKing]

Now its a day 10 and not even single post from MG

No-one from MG will EVER post on forums, or communicate directly with players. (Same as most other softwares).

There really is no point in you keeping on bumping this thread every day; Ben is looking into it and WILL come back to you as soon as he gets a response.
Please, just be patient!

KK

 

[Nate]

To add... There is really NOTHING roguish about Maxino - They are run by a reputable operator with a stellar record. I have reported this post for the Thread Title to be changed. I suppose this is more of a MGS Slot Game dispute.

Nate

 

[Casinomeister]

Admin notes

Admin note: renamed thread to something more appropriate.

No-one from MG will EVER post on forums, or communicate directly with players. (Same as most other softwares).
...

But they will communicate with me. If there is something that I need to make MGS, RTG, NetEnt, etc. aware of, please let me know. Software reps frequent the forum as well. If you name a thread "Maximocasino.com, be aware..." they will probably skip the thread. This is why it is important to name one's threads properly. Also using the "report a post" function garners attention as well.

Ben is on this one I presume.

 

[timoboy1976]

Day 10

Still nothing.

Hi Timobiy1976,

Please check your PM. Since being made aware of this issue I have been in contact with you everyday via PM and the delay is on MG's end. I have esculated this past MG support and have our account manager looking into this to have this resolved as quickly as possible.

I am sorry for the delay.

Ben

 

[timoboy1976]

Yes, Ben seems to my only hope, he had rushed up things with MG, but we havent heard nothing from then. It's now 10 days and still nothing...

Admin note: renamed thread to something more appropriate.


But they will communicate with me. If there is something that I need to make MGS, RTG, NetEnt, etc. aware of, please let me know. Software reps frequent the forum as well. If you name a thread "Maximocasino.com, be aware..." they will probably skip the thread. This is why it is important to name one's threads properly. Also using the "report a post" function garners attention as well.

Ben is on this one I presume.

 

[timoboy1976]

Day 11, x-mass nearby

Way to go, MG. Nothing solved, ty..

 

[vinylweatherman]

Way to go, MG. Nothing solved, ty..

It is possible it IS solved, like the Chief's Fortune fiasco of 2006, but there is now a cover up and non release of information about the problem.

 

[NordicBet]

It is possible it IS solved, like the Chief's Fortune fiasco of 2006, but there is now a cover up and non release of information about the problem.

Hi VWM,

I assure it is not solved, there is no cover up. The initial response from MG which I PM'd to the player was that there is no record of the transaction taking place which is what we have on our side too, there is no record, which would suggest that the game was in play money mode. I have asked them to investigate further to be 100% sure.

Believe me, I hope the player has actually won the funds in real money, I would be happy to credit his account and process the withdrawal like with every other winner at NordicBet, Maxino, TrioBet and ToBet but I need to be sure that it is a real money transaction.

As said to the player via PM I will give more information as soon as I get it, I have escalated this up the chain at MG and I called my rep at MG this morning.

Ben

 

[vinylweatherman]

Hi VWM,

I assure it is not solved, there is no cover up. The initial response from MG which I PM'd to the player was that there is no record of the transaction taking place which is what we have on our side too, there is no record, which would suggest that the game was in play money mode. I have asked them to investigate further to be 100% sure.

Believe me, I hope the player has actually won the funds in real money, I would be happy to credit his account and process the withdrawal like with every other winner at NordicBet, Maxino, TrioBet and ToBet but I need to be sure that it is a real money transaction.

As said to the player via PM I will give more information as soon as I get it, I have escalated this up the chain at MG and I called my rep at MG this morning.

Ben

I suspect this is the problem. The OP is not accepting that they were in play mode, and so sees the lack of a record of the transaction as itself being a major fault. My experience is that even "fun mode" keeps a transaction record, and this can be checked in "Playcheck". Fun mode also requires a connection to the server, so there should be a record of "fun mode" transaction requests and results there too.

What would solve this would be MGS finding a "fun mode" transaction and result that shows this big win. This would show that the client was in "fun mode" when the play was made.

Unfortunately, MGS do have a history of the "cover up", and the Chief's Fortune fiasco isn't the only one I know of. They are all major faults that get fixed on the quiet, but never officially recognised. In fact, in the 2006 event a number of casinos folded and paid up during the PABs that ensued rather than tell Bryan what had really been going on. I told Max about it at the Meister Meeting over a year later, and despite having handled this event from the PAB side, it was the first he had heard of the underlying fault that hordes of players had jumped upon and milked for the best part of 3 months.

This leads to the suspicion that when MGS just don't get back to a player on an issue, it is because the fault identified is too much of an embarrassment for them to admit to.

 

[NordicBet]

I suspect this is the problem. The OP is not accepting that they were in play mode, and so sees the lack of a record of the transaction as itself being a major fault. My experience is that even "fun mode" keeps a transaction record, and this can be checked in "Playcheck". Fun mode also requires a connection to the server, so there should be a record of "fun mode" transaction requests and results there too.

What would solve this would be MGS finding a "fun mode" transaction and result that shows this big win. This would show that the client was in "fun mode" when the play was made.

Unfortunately, MGS do have a history of the "cover up", and the Chief's Fortune fiasco isn't the only one I know of. They are all major faults that get fixed on the quiet, but never officially recognised. In fact, in the 2006 event a number of casinos folded and paid up during the PABs that ensued rather than tell Bryan what had really been going on. I told Max about it at the Meister Meeting over a year later, and despite having handled this event from the PAB side, it was the first he had heard of the underlying fault that hordes of players had jumped upon and milked for the best part of 3 months.

This leads to the suspicion that when MGS just don't get back to a player on an issue, it is because the fault identified is too much of an embarrassment for them to admit to.

Yes, but the player needs to be logged in to have the record, there is no record of the transaction on the players account which is why I am having this investigated further. From my experience a lot of software providers don't keep a record of play monde transactions or if the do they get cleared on a perodic basis as keeping all that data would be expensive and somewhat pointless. I am having MG check all DB's with the play money transactions to see if there was a win for that amount around that time on MegsDeth, I am hoping that they have a data warehouse with this info.

I really hope to have this sorted as quickly as possible.

Ben

 

[timoboy1976]

When that bonus ended, I'll try to withdraw, I was logged in, but acccount were without that won.
I really am 100% sure for that is error in programming. Can anyone quarantee that human is finally made a 100% working internet program, with no any possible to fail???

As I was allready try to tell, error happened during thone bonus play and thats why I cannot accept this.

Now its just me, a one person vs internet software = mg
Who do you really think is the winner of this?
Not me, that's what sure.

I wount bother you anymore with my poor english and great sadness, but I will let you now when this is explained to me.

Merry xmass to you, mine is canselled.
with <3 ; Timo

 

[NordicBet]

When that bonus ended, I'll try to withdraw, I was logged in, but acccount were without that won.
I really am 100% sure for that is error in programming. Can anyone quarantee that human is finally made a 100% working internet program, with no any possible to fail???

As I was allready try to tell, error happened during thone bonus play and thats why I cannot accept this.

Now its just me, a one person vs internet software = mg
Who do you really think is the winner of this?
Not me, that's what sure.

I wount bother you anymore with my poor english and great sadness, but I will let you now when this is explained to me.

Merry xmass to you, mine is canselled.
with <3; Timo

Hi Timo,

Well you have me on your side too and I will let this rest until I have a acceptable answer from Microgaming. I have also made MG aware of this thread in a hope to speed things up.

Thanks,

Ben