- Joined
- Apr 10, 2014
- Location
- Philippines
Hi Everyone,
I had found the BETAT Casino Cash Carnival promotion and thread on Casino Meister Forum that got me interested in registering an account at BETAT Casino as I am participating in the Casino Meister 32Red Slot tournament under the same casino promotion section. So I signed up an account and made a 1st deposit through my Neteller account and received the welcome bonus package.
I added this same win I am posting below on the winner screenshots page on Casino Meister forum.
Amount was at $1.50
BetAtCasino is refusing to pay me for my winnings after completing the wagering requirements on their Welcome Package. Their reason is because my bets varied from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 I normally bet from $0.30 - $1.50 up and down depending on the slot. However I am still waiting for the BETAT manager to get back to me since they said they were still deciding over it.
The original email basically said they were not honoring the win because my bets varied in amount from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 which is the same way I have played on all other sites which includes nearly every casino on the list of accredited casinos on Casino Meister and more than listed.
"Upon going through these checks, we have identified that your gameplay breached Term and Condition 12.4.3. Employing a strategy such as the one stated in term 12.4.3 is acceptable when using real funds, however is strictly prohibited when using bonus funds as it is effectively a wagering requirement grinding strategy"
So because of my bets varying from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 off and on throughout game play that is BETAT casinos reasoning for not honoring my winnings after completing the wagering requirements.
I guess now the Casino manager is still deciding on it according to the last email I received from their customer support team. Since they are so high rated at 9.1 on Casino Meister and accredited it is the main reason I trusted to register an account and make a deposit. I would expect them to honor the win as betting from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 off and on throughout game play is the same way I have played and met wagering requirements on all other accredited casino sites and I've never had anything like this happen to me before.
I did contact the BETAT accredited representative on Casino Meister but he said it was out of his league.
I did not want to cloud this thread up with too much but I have all the emails saved and correspondence between me and BETAT, so instead of overloading this opening post; I will keep it simple and leave it at that for now.
I am going to add some other pictures throughout game play of my varying bets as I saved many of the wins and bets on video and pictures of them.
Hopefully things get resolved fairly.
All the best!
Bonus Finished - Wagering requirements met
I had found the BETAT Casino Cash Carnival promotion and thread on Casino Meister Forum that got me interested in registering an account at BETAT Casino as I am participating in the Casino Meister 32Red Slot tournament under the same casino promotion section. So I signed up an account and made a 1st deposit through my Neteller account and received the welcome bonus package.
I added this same win I am posting below on the winner screenshots page on Casino Meister forum.
Amount was at $1.50
BetAtCasino is refusing to pay me for my winnings after completing the wagering requirements on their Welcome Package. Their reason is because my bets varied from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 I normally bet from $0.30 - $1.50 up and down depending on the slot. However I am still waiting for the BETAT manager to get back to me since they said they were still deciding over it.
The original email basically said they were not honoring the win because my bets varied in amount from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 which is the same way I have played on all other sites which includes nearly every casino on the list of accredited casinos on Casino Meister and more than listed.
"Upon going through these checks, we have identified that your gameplay breached Term and Condition 12.4.3. Employing a strategy such as the one stated in term 12.4.3 is acceptable when using real funds, however is strictly prohibited when using bonus funds as it is effectively a wagering requirement grinding strategy"
So because of my bets varying from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 off and on throughout game play that is BETAT casinos reasoning for not honoring my winnings after completing the wagering requirements.
I guess now the Casino manager is still deciding on it according to the last email I received from their customer support team. Since they are so high rated at 9.1 on Casino Meister and accredited it is the main reason I trusted to register an account and make a deposit. I would expect them to honor the win as betting from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 off and on throughout game play is the same way I have played and met wagering requirements on all other accredited casino sites and I've never had anything like this happen to me before.
I did contact the BETAT accredited representative on Casino Meister but he said it was out of his league.
I did not want to cloud this thread up with too much but I have all the emails saved and correspondence between me and BETAT, so instead of overloading this opening post; I will keep it simple and leave it at that for now.
I am going to add some other pictures throughout game play of my varying bets as I saved many of the wins and bets on video and pictures of them.
Hopefully things get resolved fairly.
All the best!
Bonus Finished - Wagering requirements met