Resolved BETAT Casino bonus issue

[LuckyDalia26]

Not to turn this into a public fiasco, please raise a PAB and let the mediators deal with it.

Thank you

It sounds like you are not even willing to help; what kind of high ranked accredited casino is Betat to not even be willing to work this out with their customer and instead having to mediate through filing a PAB?

Please share with everyone else here why I am being denied my winnings because the only reason I have been given by email is what I posted in the opening post of this thread that my bets were varying from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 please explain to the rest of everyone reading this thread if you claim that to be an inaccurate reason?

EDIT: i caught you follow up post stating this is a recent email (yes it just arrived) - it's best we do not discuss your initial email (and chats) publicly as they are much more aggressive than this.

Please be honest and post them, it sounds like you are trying to use my email correspondence and messages against me somehow. The email above you posted was as aggressive as any of my messages have been but I have every right to be upset and pursue this on forums because nobody is trying to help me so far at Betat. Nobody has gotten back to me or replied and I have been patiently waiting.

I started this thread about being denied winnings that rightfully I should receive as I won and met the wagering requirements. Please explain to everyone here why BETAT Casino is refusing to pay my winnings because of my bets varying from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 as I have played on all other major accredited casinos the same way and always been paid out?

kindly raise a PAB. I'm sure max will look at your case honestly.

If that is what I must do then I will; I expect this to be looked at fairly and honestly of course. I do not feel I have done anything wrong and am being taken advantage of by BetAt by them denying my winnings.

How do you expect a new player to feel on BetAt Casino after receiving the Welcome Package and playing as I did meeting the watering requirements only to be denied the winnings and basically put on hold through email in nobody getting back to me over it? BetAt casino is supposed to be an accredited high ranked casino with good customer support and this is the worst customer support I have ever received from an accredited casino and most unprofessional from my experience so far.

 

[redmara]

I am torn now.... on the one side I too think it is stupid to hold her beting behaviour against her..... and if she made playthrough she should be good and get her winnings

but

the casino rep said he got her PM was it I think yesterday... so it would have been resonable to give the Rep a bit of time to reply.... they cant be online at all times. and there wasnt a reason yet to be rude to the casino.... if they would have said NO FOR SURE WE NOT GONNA PAY YOU - END OF DISCUSSION..... yeah, that would have p***** me the f*** off too.


so way i see it : the initial issue of her not receiving winnings because of the way she stated she made bets is not cool...
but I also dont see why the nastiness was needed this early in the issue.... there are casinos out there who dont answer emails for a lot longer....

 

[Casinomeister]

There's a right way to complain, and a wrong way. This series of posts from Dalia is the wrong way - obviously.

Clearly Dalia let her emotions get the best of her and went apeshit before anyone in the upper casino administration had a chance to deal with her problem.

This is why members need to follow the posting rules - being tactful is one of them (2.3 Complaints). Dalia's threats are far from tactful. Which brings me to this:

1.17 - Exploiting Your Membership Do not threaten casino operations with blackmail. Mentioning that you are a member is fine, but don't try to instill fear in a casino operation by threatening to post bad reviews or roguing them. Leave the roguing to Casinomeister - it's tricky business and not for amateurs.

Do this and you will forfeit your membership here - and this situation is a prime example why we have these rules.

What if the casino made a mistake or misjudgement? Giving the casino the chance to deal with your problem properly is in everyone's best interest - especially yours. By posting all over the Internet it is clear that you are trying to coerce the casino to do what you want it to via an angry mob. Angry mob tactics will not only fail miserably, but seriously backfire. Most businesses will give you the "speak to the hand" response after a severe trashing in public; it will also make any attempt to PAB pretty much useless. This is one of the reasons we ask members not to post in the forum when there is a PAB being processed. You never gave us a chance here.

Let's just say that the casino was handling your complaint internally and counseling its management - and preparing to pay you your winnings. Let's imagine that that was the case. But instead of showing decorum and self restraint, you go hog wild in the fora. At that moment, you shot down any chance of good will from the casino. Looking like the the fool: empty handed and angry - for nothing.

 

[LuckyDalia26]

Don't get me wrong, I agree your betting pattern shouldn't have warranted confiscation and that is indeed a cause for concern for all who play at Betat assuming the facts involved are correct..

Just because I sent a message stating fact that any such complaint as mine posted and read by other potential customers to sign up at BetAt naturally brings bad publicity. But just because I sent a message and it was not intended whatsoever to be a threat, it is fact that it brings bad publicity and I simply emailed to inform their Casino and casino rep about this thread and asking them to get back to me as I have been patiently waiting to hear back from someone and nobody has gotten back to me until only now in this thread after starting it.

Just because I sent them an email informing them of this thread and stating fact that it only brings bad publicity to their casino gives them no reason whatsoever for them to deny my winnings. To me it sounds like BetAt is looking for every possible reason they can find to deny my winnings. What kind of professional high ranked accredited casino would do such a thing?

 

[paul7388]

I am never one to agree with threatening casinos . But this whole thread makes me wonder why the OP should have been placed in this position tho like ive said theres no excuse for threats. But if its true about bet size then I can understand why the OP would feel aggrieved as the casino should have verified her and paid out right away. Why drag it on for days as the bets in question(if its true) can hardly be classed as bonus abuse. Before this thread gets out of control it would be good to know if OP can still PAB and if not it would be good if BETAT could state whether withdrawal was actually refused because of those size of bets or if it was for another reason.

 

[LuckyDalia26]

Clearly Dalia let her emotions get the best of her and went apeshit before anyone in the upper casino administration had a chance to deal with her problem.

With all due respect CasinoMeister, my email to them never was intended to be a threat more to inform them that I am still waiting to hear back from someone and nobody has gotten back to me and also to inform them of the thread I started. Of course this is an emotional ordeal for me when being denied winnings when I feel I have done nothing wrong so it is true that I am filled with upset emotions over my experience with BetAt. However my email to them was to inform them of this thread and let them know I am still waiting on hearing back from them. I have all emails and correspondence with BetAt saved if necessary; it was never intended to be a threat if read that way. That was not my intention whatsoever and if worded aggressively then I will apologize to Igor for that.

 

[Casinomeister]

...To me it sounds like BetAt is looking for every possible reason they can find to deny my winnings. What kind of professional high ranked accredited casino would do such a thing?

There you go again.

Edited to add: you didn't read my earlier post, did you?

 

[LuckyDalia26]

But if its true about bet size then I can understand why the OP would feel aggrieved as the casino should have verified her and paid out right away. Why drag it on for days as the bets in question(if its true) can hardly be classed as bonus abuse.

It has been about 4 days now from when I met the wagering requirements and made a withdrawal. I have patiently been waiting for BetAt to get back to me after sending them my ID requirements and screen shots of my neteller account. Only to receive what I posted in the opening post as a reason of why they were denying me the winnings. My bets varied from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 range up and down throughout slot game play.

I have only been trying to get help and customer support from Betat over this issue and it has been extremely difficult to say the least; I had to start a thread on it to do so.

 

[LuckyDalia26]

Dear Casino Meister,

Please give me your honest opinion in regards to my game play of having bets that varied from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 in meeting the wagering requirements on BetAt Casinos Welcome Package? In your honest opinion in regards to my game play have I done anything wrong? Should BetAt casino not pay me my winnings because of having varied bets from $0.30 -$0.60 - $0.90 - $1.20 - $1.50 throughout game play?

It is easy to not perfectly come off in words sometimes especially when emotionally upset but I had no intention whatsoever of my email sounding like a threat if it was taken that way. I see what I wrote as Fact that it will automatically bring bad publicity to any casino when such situations are posted by players about their casino and potential customers are reading about it on forums.

So without commenting on whether I was right or wrong in the way I worded things when contacting them by email please respond to what you feel about if I did anything wrong in the way I bet at BetAt?

Why am I being denied my winnings and is this fair?

Thank you Casino Meister

 

[Azzurri]

Dalia, you shot yourself in the foot once again I'm afraid. You should have read the rules, and after receiving numerous amounts of good advice (even from the king Bryan himself), you have still continued to ignore it and carry on. You're not doing yourself any favors. It seems you also may have set a record in terms of rules broken in one all inclusive email, so congrats for that?

With that being said, I find it even more concerning as a Betat member, that Igor would use this as a further excuse not to pay, what seems to be, legitimate winnings.

Whilst I understand both parties frustrations (Dalia patience is a virtue), that doesn't change the alleged facts of the matter, and Igor, as a regular customer of Betat and Slotty Vegas, I would appreciate more of an explanation as to why Dalia was denied these winnings to begin with.

I'm not trying to be a smart arse here, but I don't think I'm alone in thinking this shouldn't have been an issue to begin with, and as I too often play like Dalia did, a thorough explanation would be helpful to us all please.

Like I said, I play the same type of style at all casinos including Betat and Slotty, and as I am yet to make a withdrawal at either (hence hardly an advantage player), this is important information to clarify for me, as it could mean the difference as to whether I continue playing at the Betat group of casinos as I would have planned normally.

If you'd rather PM me a response, it is fine with me.

Thanks in advance.

 

[mcgameboy]

Dalia,

I really do sympathise with your current plight here. But please do yourself one very large favour.....

You really need to STFU.....right now. You have dug yourself into a hole. And with each and every post you continue to make in this thread, you continue to dig further and sink deeper. You might think that BETAT is your own worst enemy at the moment, but they aren't. You are.

You are going about this in completely the wrong way and if you have not already ensured that you are going to be kissing your winnings goodbye, then you must be damn close.

No patience, no common sense, no maturity, no tact and diplomacy. A recipe for disaster.

If you had played nice for a mere 48 hours, then BETAT may have been nice in return and you might already have your winnings.

But instead you have chosen to play hardball with an organisation that is currently holding your winnings. And by doing so, you have GUARANTEED that they will be playing hardball in return. That is such a dumbass move on your part it is actually embarrassing.

Please stop.....before it is too late.

 

[LuckyDalia26]

Whilst I understand both parties frustrations (Dalia patience is a virtue), that doesn't change the alleged facts of the matter, and Igor, as a regular customer of Betat and Slotty Vegas, I would appreciate more of an explanation as to why Dalia was denied these winnings to begin with.

I would also appreciate more of an explanation and that is why I started this thread. I apologize if I have mis-worded myself in anything I have typed but obviously the last thing I intended to do was shoot myself in the foot if that is how my email was received. I honestly never intended for my email to be taken as what is being suggested and was only trying to get customer support and help.

Looks like I have no choice and must file a PAB.

 

[rshkrn]

It has been about 4 days now from when I met the wagering requirements and made a withdrawal. I have patiently been waiting for BetAt to get back to me after sending them my ID requirements and screen shots of my neteller account. Only to receive what I posted in the opening post as a reason of why they were denying me the winnings. My bets varied from $0.30 - $0.60 - $0.90 - $1.20 - $1.50 range up and down throughout slot game play.

I have only been trying to get help and customer support from Betat over this issue and it has been extremely difficult to say the least; I had to start a thread on it to do so.

As far as I can remember they take up to 7 days for documents validation, at least that was what was communicated to me. I found it too long but OK, every casino has its policies and a player ought to respect them.

I'd also find it very frustrating and annoying to be told that winnings are forfeited due to a mere bet variation between 0.30-1.50, that span should be totally acceptable unless stated explicitly with amounts in the T&Cs.

However IMO you should deal with this a little more patiently and give the reps here a chance to work things out for you, if you really want to get the money that is....many times it takes weeks or months to sort this out and if the reps can solve it in a couple of days you should definitely be thankful for that.

 

[Googobucs]

Dalia
At this point the best you can do is PAB. You have not handled this situation very well up until now. The way to handle a problem is to deal with the casino and rep until a conclusive answer is reached before coming to the forum for help.

Breaking the forum rules and breaking the casino T & C are 2 different things. I hope that Max can look at the merit of your PAB based on the Casino T & C and your play alone to determine if you should be paid and if forum rules are broken and need to be dealt with as well, then that is a separate matter.

Continuing to post about this is only going to make matters worse.

 

[LuckyDalia26]

Ok I am filing a PAB and this will be the last post I make on this thread until there is a resolution.

Thank you to everyone for the help and advice; to those who sent private messages and posted advice on this thread

 

[redmara]

I was very interested in this threat in the beginning cause I do find it a problem...at least for me... if beting as she explained can void possible winnings.

Now its just a forth and back.... and gets annoying.

What I would like to know is just if or if not this particular casino/casino group would really void winnings on such betting behaviour in general for all their customers or if there was a certain circumstance with this player in particular. That is something I would like to find out... for future reference.... and to have a piece of info that may or may not be a deciding factor for me and maybe for others to feed em my money in the future.....

the rest is just not productive anymore ....

 

[mimi26]

Dalia
At this point the best you can do is PAB. You have not handled this situation very well up until now. The way to handle a problem is to deal with the casino and rep until a conclusive answer is reached before coming to the forum for help.

Breaking the forum rules and breaking the casino T & C are 2 different things. I hope that Max can look at the merit of your PAB based on the Casino T & C and your play alone to determine if you should be paid and if forum rules are broken and need to be dealt with as well, then that is a separate matter.

Continuing to post about this is only going to make matters worse.

I agree with this but would also say that I dont think the Casino Rep has handled this well either, Its one of my pet hates that people think its ok to post personal emails, Its not! and whilst The op has handled this terribly I feel that casino reps should be more professional and not get into slanging matches on the forum and basically hold her winnings to ransom because of the way she has reacted.

 

[PNEFOREVER2]

How does one 'employ a strategy' on slots? They're random. I regularly change bet size according to my bank roll at 32Red and have never been pulled up about it.

Playing within my means so to speak.

 

[mimi26]

How does one 'employ a strategy' on slots? They're random. I regularly change bet size according to my bank roll at 32Red and have never been pulled up about it.

Playing within my means so to speak.

Sadly that whole question has now been lost in this thread, I do hope we get an answer though

 

[gagamel]

It would be nice to hear from a Betat rep what they have to say about the issue in general.

Is it really true that a player runs into trouble playing the way the OP did?

An answer for that point would be much appreciated.

 

[fun4all]

It would be nice to hear from a Betat rep what they have to say about the issue in general.

Is it really true that a player runs into trouble playing the way the OP did?

An answer for that point would be much appreciated.

Agreed, this is the most important thing here.

I find it pretty bad OP had her winnings confiscated for playing the way she did. I wouldn't want to play at a casino who did that to its customers.

 

[Mosse]

It would be nice to hear from a Betat rep what they have to say about the issue in general.

Is it really true that a player runs into trouble playing the way the OP did?

An answer for that point would be much appreciated.

+1 for this.

Please Igor of Betat, we as players really need answer to this asap!

We are all really confused here. Is it safe to play on your site anymore...

 

[paul7388]

Taking away from whether OP is right or wrong theres one thing that slightly bugs me in this thread and its not the first time ive saw it from BETAT. As Bryan has told the OP posting etc. can only harm her PAB which is true im just wondering why a personal email from the OP to BETAT should be posted. It happened a few months ago on the other thread as well. Other casino reps have posted before that they cant for security post private emails sent to them yet for some reason BETAT has done it again. I don't think its right for members here to post emails casinos send them but surely its definitely wrong for a casino to post emails sent to them.

 

[Igor82]

I wish i can reply each and every one of you. Instead i'll need to create a all-encompassing post.

There are several issues at hand.

1) OP isn't factually truthful. She ISN'T WRONG (please OP, lets not make another barrage as it wont help anyone) but the case was misrepresented to gain credibility which will be clearly depicted in my post.

2) OP was due payment today, ironically. Bryan can confirm this thread had nothing to do with the decision. The time it took just needed due process - due to Monday raised -Tue afternoon resolution, Wed communication. Today morning i faced this. OP is in real danger of being denied payment due to the fact that to issue the payment we will close a blind eye to the clear breach of terms which is a factual breach. To avoid portraying such breach, OP changed the way her bets were moving. Again, i know there will be players that will want expansion on this line and instead of posting a dozen posts, please let me cover it in my explanation prior to my inbox being bombarded. I appreciate that.

3) This case became a case of "payment under duress" instead of being what it should be about - fixing a human error. Or better yet, fixing the newly acquired human from recognising bonus grind on a low roller that had luck from a pathological AP. This part will also cover some comments about Casinos right to control what bets are placed by players. Thi will not however expand into a debate whether there is such thing as AP or not as it has been debated a hundered thousand times over and the fact such terms are widespread across the casinos in general, Accredited or not, should be answer enough.

The post catering to all the queries will now have to be an essay. Wha tthe OP caused is panic over an issue that was not there, issue most players (all players) had not experienced in the past. This is WHY blatant flaming and posting half dozen threads to get your was SHOULD be met with zero tolerance.

The case is not whether OP deserved to be paiod or not at this point. It's whether her payment will be given for the right reasons, are we a trustworthy casino, or are we simply succumbing to aggressive threats and whims to save grace.

I tend to think my team and i stand for the right thing 100% of the time, even in the face of mistakes.

What has happened, truly, should not be supported. The way OP used CM and other fora, the tone of voice which is abhorrent and will not be posted here is NOT the kind of approach we should tolerate. So my issue was to stop from doing the right thing in order to adhere to values and treatment i expect from our customers as much as they expect it from us, or do the right thing in spite of it and technically "pay under duress" inviting every troll to see how they can get their way, right or wrong, if they only slander enough.

As such, i'd like to close this, publicly as it began, by stating the occurrence, reason for the casino decision, reason why the decision was OVERTURNED yesterday by me personally.

If i may ask for some time to address this case, as other players and other customers need out attention, i'd appreciate it.

Thank you

 

[LHofsdal]

+1 for this.

Please Igor of Betat, we as players really need answer to this asap!

We are all really confused here. Is it safe to play on your site anymore...

I don't think this 1 mishap should be held against the casino until we hear the whole story. Remember there are always 2 sides to every story.

With that being said, I think (if what the OP states is 100% true) then what happened truly sucks. But it was said that only 1 day passed since she contacted them. 1 day really???? And then you start this thread? It takes time to look through everything and not every rep sits here on CM waiting for threads to pop up about the casino they represent 24 hours a day.

While both sides made mistakes, I think the OP's mistakes are far worse then the reps. Emotions are running high here and it is what most likely caused this whole mess. The OP is right, she should not post another thing until the PAB is finished. And I don't think we should pass judgement on this casino until the PAB is concluded either.

Now, I can't play at this casino, so this is just one member giving her 2 cents lol.

All the best,
LH