Resolved AllBritishCasino verification problem

[andysbetting1187]

HO! Were an internet company mate, that's been automated by now

Hahaha defo moved on then - i remember I had to print it out, fill it in, scan it then send it back

 

[maxd]

The OP seems to have moved on without doing the necessary to get their issue resolved, marking the thread accordingly.

- Max

 

[PinPoint3]

Hi Team, update on the case there isnt really update, went back and forth with them in past week, they keep requesting additional documents that I certainly will not provide any longer, as I am unable to access my account I will ask regular monthly updates from them just in principle to check if they really didnt steal my money as I strongly feel that is the main motivation of them.

They said I dont need to worry account my account balance (which is zero) or the pending withdrawal (which is less than 1000 GBP), it is safe with AllBritishCasino. I guess "safe" is a funny word in this case. Safe in a way they get to decide I will never receive this.

They keep requesting document of bank statements after last deposit I made from said account, this is complete bonkers. I told my my bank is unable to see any related transfers to them in requested period (because my last deposit was before and fully shown on the statements I provided for their original request of 2 months worth of statements from last deposit made), so they want to see statements showing my last deposit to them after I made last deposit.

This is such an utter joke, I get my statements around middle of month, meaning it covers something like 15th of month to 14th of next month.
I made my last deposit from said account lets say 1st of the month.
Effectively I provided statement two months back from this date that effectively is until 14th of month clearly showing my last deposit made on the 1st.
They want next month statement as well to show the deposits. I asked them the deposit details as my bank might have huge security breach if AllBritishcasino can see deposits made from said account which neither I or my bank can see. of course they didnt provide deposit details of non existent deposits.
Utter madness.

I certainly will not see a penny of my withdrawal, really hope they wont be able to spend it either.

 

[L&L-Jan]

@PinPoint3 PM your username for help!

 

[PinPoint3]

Hi LL Jan, sorry but that was requested here before, but I will not share any personal details on a public forum. Not even sure how my username for AllBritishCasino is something that you can use for help. I have been going back and forth for weeks now with them directly, the last thing I can say they are helpful in any way, condescending and contradicting themselves yes, but helpful certainly not.
To make an assumption that dealing with them directly will not help but if I share account details on a public forum all of a sudden can help, that sounds incredible to me with all due respect.
If you are employed by AllBritishCsino you may be aware of their verification process which is extremely questionable.

I provided serious amount of documents to them from passport copies, address proofs, bank statements, payslips etc. All of them clearly showed I am a genuine person and not a "ghost" and my deposits are certainly not 200 or 300 % of my monthly income. Or do they seriously think I forged payslips, passport photos, bank statements and all other documents when I literally downloded from online banking pdf format and sent them over, payslips I downloaded same way from the link of my employer.
Passport I have using for years travelling in and out of UK, how comes it is accepted at the airports then...
Nonsense. Very same documents were accepted at multiple other gambling sites in the past without any issues.

I certainly wish I had lost my last deposit fully, rather than win and withdraw and ending up with all this stress, ridiculous verification and effectively lose my money the same way as they get to keep it.

all I can hope the amount remains pending in "no mans land", so if I am unable to receive it at least they wont be able to steal it either albeit my feeling is they have some trick to make it void after a while.

 

[L&L-Jan]

Thanks for the novel, but a simple PM (PRIVATE MESSAGE) providing username/email so that I can look in to the matter makes more sense imo.

 

[Webzcas]

Thanks for the novel, but a simple PM (PRIVATE MESSAGE) providing username/email so that I can look in to the matter makes more sense imo.

@PinPoint3 - @L&L-Jan is the REP for All British Casino. He is trying to help you. As you have been told countless times in this thread already, sending him your ABC Username via the Private Message system here on the forum, will allow Jan to assist you.

However, there is nothing he can do if you do not provide him with this information. There are no 'dark forces' at play or work here. It is quite straightforward.

 

[irish-ranger]

Tinker Tailor solider spy ffs

 

[Jono777]

Just message the rep FFS lol.

Your data is perfectly safe via PM, 100%, even admin cannot delve into PM's between two members.

A well known phrase sprang to mind the moment I started reading this thread....

"You cannot help those who do not wish to be helped"

 

[Mark_Lottomart]

I’ve purposely avoided commenting on this thread as it’s a complaint about a competitor.

However. Sod it.

I’ve never seen a complaint so annoying.

To @PinPoint3, this isn’t your usual forum or social media site to moan about things. CasinoMeister has confirmed staff members (Reps) who can help with this kind of stuff. Perhaps the name of @L&L-Jan put you off… The casino you’re playing with is part of L&L Europe hence his relevant forum moniker.

It sounds like you’re going through an AML check which all reputable and regulated operators have to do. If you’ve nothing to hide this will go smoothly.

Please give Jan the time of day to help you.

Sorry for the interjection.

Mark

 

[nfehily]

"Thanks for the novel"
What type of professional rep is this? One who is comfortable treating a customer like an idiot on a public forum? Or one who is comfortable in behaving like he is beyond reproach for some reason?

 

[maxd]

"Thanks for the novel"
What type of professional rep is this? One who is comfortable treating a customer like an idiot on a public forum? Or one who is comfortable in behaving like he is beyond reproach for some reason?

This is a professional rep who is very well known to us through his years of excellent service here on these forums, who has every right to be a little pissed off here, and who has a reputation for speaking his mind. So voila! He did.

In this particular instance I totally empathize with his frustration because he is ready and willing to help but the OP won't listen to reason, thinks they know better than everyone else regardless of how many times we've explained the situation to them, and just keeps repeating the same thing without listening to what anyone has to say in reply. Frankly if I were @L&L-Jan I would have reacted pretty similarly, and likely less patiently.

@PinPoint3 , we've explained to you more than once that @L&L-Jan is the official representative for the casino in question here -- and EXACTLY the person you want to send your info to via Private Message to get assistance -- and you've ignored all that. To help move this along I've offered to receive your information via Private Message and pass it on to Jan if you'd prefer. You've also ignored that. Through all this you keep coming back here to complain that no one is helping you get your issue resolved when in fact it is you that is ignoring all attempts to get you the help you say you need and instead you keep posting the same rubbish about not getting any help.

The casino reps are invited to Casinomeister in order to assist players like yourself. We vet those reps by ensuring their credentials are legitimate and we expect them to assist players when issues like yours arise. Jan had been through all that and has been assisting players here on our forums for years. He's one of the most pro-active and diligent reps we have and if you can't trust him then that means you can't trust us in which case "why are you here?" seems the next obvious question.

So, I'm sorry to say it's "put up or shut up" time: either follow the advice that has been given to help you solve your problem or be satisfied with what you've posted thus far about this and leave it at that. What we won't allow if for you to keep banging on that you're not getting what you need when you are blatantly ignoring all attempts to do just that. Keep doing so and you'll be in violation of the Forum Rules and that will have consequences.

Regards,
Max Drayman
Forum Co-Moderator, Casinomeister.com

PS. I'm well aware that I've just written a "novel" for a thread that certainly doesn't need another but if the OP needs everything spelled out then so be it. I expect everyone will enjoy a full recovery.

 

[anddi32]

"I am sorry, but I am still surprised that login/usernames are asked on an online forum"

Incredible case. I myself have been reading problem cases for about 10 years and sometimes also guided Finnish players to contact REPs via casinomeister. The main point is that the casino's contact persons are definitely the fastest and best way to get things done. But i've ever seen anything like this. Player refuses help because "I am certainly not giving out any detail like that on a public online forum."

OP: I'm just a user here as you are. Nothing to do with CM staff nothing to do with L&L.
The data security of the players is also a very important point for me. I would never direct Finnish players to casinomeister to contact the REPs, IF this method were NOT completely safe and completely reliable.

But there is no reason why I should not use contacts in the future as well. I myself have used contacts several times over the years and I know many fellow players from my own country who have also used this method. No one has come to say that "my data security was compromised with casinomeister".

It's up to you. Do you want to take your case forward with a little effort or do you want to continue your monologue which ultimately leads nowhere.

 

[goatwack]

I suspect the user in question feels backed into a corner and has opted to double-down on an incredibly pointless stance, because clearly everyone's against them and set to gain so much from knowing their online moniker.

I'll endeavour to do the same when next talking to, say, my bank, where upon being asked my name I shall outright refuse. "Why do you want to know my name? You're with them......aren't you!"

Alas, all this talk of novels had originally brought me here, preferably of the romantic kind. "I’d never known. Nobody had ever touched me there, not even me, I thought—oh God, I’m flying—and then I couldn’t think at all"

Imagine my surprise then to find this thread's about username sanctimony, help refusal and rep paranoia. I'm thoroughly disgusted

 

[PinPoint3]

I will not share any personal information on this forum like email addresses, passwords etc.

Would sharing (in private message) the actual email case ID/reference help? The latest one I mean as I see it keeps changing on AllBritishCasino's side?
Thats the only thing I am wiling to share, should be more than enough to locate the issue internally, albeit I am very pessimistic of this case can be solved.

Will be honest, sounds like you certainly underestimate online security and digital footprints and possible security risks even just sharing an email which you might think cannot pose any risk.
You have no guarantee what happens with emails shared on public online forums. I respect you say its all safe and secure, but if we go deep in T&C of this specific site I would assume we find details that make sure the forum is not responsible for any data breach, scam, hacking etc.

 

[L&L-Jan]

"Thanks for the novel"
What type of professional rep is this? One who is comfortable treating a customer like an idiot on a public forum? Or one who is comfortable in behaving like he is beyond reproach for some reason?

Sorry for being Dutch, we're direct and straight to the point. Might offend some, it helps many others.

And yes, I'm frustrated to go and read through a massive post while I can most likely tackle the issue within minutes by just receiving the username of OP in question.

 

[goatwack]

I will not share any personal information on this forum like email addresses, passwords etc.

Would sharing (in private message) the actual email case ID/reference help? The latest one I mean as I see it keeps changing on AllBritishCasino's side?
Thats the only thing I am wiling to share, should be more than enough to locate the issue internally, albeit I am very pessimistic of this case can be solved.

Will be honest, sounds like you certainly underestimate online security and digital footprints and possible security risks even just sharing an email which you might think cannot pose any risk.
You have no guarantee what happens with emails shared on public online forums. I respect you say its all safe and secure, but if we go deep in T&C of this specific site I would assume we find details that make sure the forum is not responsible for any data breach, scam, hacking etc.

I don't see why the rep wouldn't be able to pull your details from the case reference number(s), I presume. He works for the casino in an official capacity and therefore represents their brand. You're far more likely to achieve your aim through him, as he goes out of his way to help more than any email bot-person you'll encounter at their Customer Service. Yet bear in mind he's also likely pressed for time and not wanting to play "Guess the Username" with unhelpful players

Not sure as to the distrust of the rep or PMs in general, as no one but the people participating would be privy as to what's being said therein.

Yes, nothing is 100% secure at all times online, but as for anyone seeking to infiltrate your private messages, that seems extremely far-fetched. It's about the 'safest' space on the site.

If having this much trepidation about this or any site then why even sign in? By my reckoning, you've already handed unseen forces your password!

 

[maxd]

I will not share any personal information on this forum like email addresses, passwords etc.

Would sharing (in private message) the actual email case ID/reference help? The latest one I mean as I see it keeps changing on AllBritishCasino's side?
Thats the only thing I am wiling to share, should be more than enough to locate the issue internally, albeit I am very pessimistic of this case can be solved.

Will be honest, sounds like you certainly underestimate online security and digital footprints and possible security risks even just sharing an email which you might think cannot pose any risk.
You have no guarantee what happens with emails shared on public online forums. I respect you say its all safe and secure, but if we go deep in T&C of this specific site I would assume we find details that make sure the forum is not responsible for any data breach, scam, hacking etc.

While it is always wise to question such things it is also wise to do your research. We've been doing what we do for 25 years here at Casinomeister. We know what we're doing, probably a lot better than you do, so I challenge you to find A SINGLE breach of security related to Private Messages here at Casinomeister. If you fail, and you will, then that should tell you something.

The point is we've handled THOUSANDS of cases that require a lot more private data than you need to share in your particular case and there has __never__ been a problem. All the truly sensitive stuff isn't even stored on the site and it's all deleted when no longer required. AFAICT all that you need to share via Private Message with L&L-Jan is your user name and even if someone did get that there's not much they could do with it. I seriously doubt anyone has or will ask for your passwords, etc. Email maybe.

The bottom line is that help is waiting for you and the risks are demonstrably minimal. Proceed as you see fit but you've posted your last complaint against AB for not helping you because they obviously want to and are ready to do so. Further posts from you repeating this bogus complaint against them will not be approved because at this point you are pointlessly damaging the reputation of a good casino and an excellent casino rep. Not on my watch.

- Max

 

[Guntis]

My only question is what is the outcome if I ask them to close my account?
Can they legally hold onto the pending withdrawal?
What happens with the amount?
Will it just stay pending forever or will they void it and effectively keep it/steal it.

To me, these questions from PinPoint3 do suggest he had already decided not to provide any further information to the casino before even coming here. He came here to get the information he wasn't sure about to feel more confident about the situation because (possibly) he'd done something dodgy while playing at ABC. Other than that, the OP seems too paranoid about his privacy, plus skeptical of this forum.

 

[PinPoint3]

FYI, shared email case ID in private with the representative.

I will not even respond on the personal attacks against me that I done dodgy things etc.
Based on that anyone ever made any complaint about a gambling site must be dodgy.
other side of that is all online gambling sites are squeaky clean. I am old enough to remember the big poker scandals at Absolute Poker and then FullTilt Poker, thats when my skepticism started related to the industry in general. Having said that I have more trust in slot machines with set RTP than some RNG-s poker sites use for dealing cards.

I understand your rights moderator to block my comments, feel free to do it if my comments are against forum rules.
I will also not going further in the argument how safe the forum is to share personal, sensitive data, if you think a public online forum is the most secure place to share these type of data. We can agree to disagree on that.

 

[andysbetting1187]

@PinPoint3 - not really sure what your main issue is sir; @L&L-Jan has helped me (and others) on multiple ocassions and for the sake of just sending him your username, its a quick way to get your issue resolved

 

[anddi32]

I will also not going further in the argument how safe the forum is to share personal, sensitive data, if you think a public online forum is the most secure place to share these type of data. We can agree to disagree on that.

You have been offered an easy way to resolve the situation, but some incomprehensible suspicion prevents you from sending the username.

You are making the situation unnecessarily difficult for yourself by holding too high a standard for getting help. That's all.

You should remember that it's your problem case, your money. If you don't want the easiest possible solution, then look for it somewhere else

 

[L&L-Jan]

I got a PM! Smart OP sents a ticket number, so I could find his email address. Team has done a review and I believe one doc is pending, opposite of multiple. They have approached OP with the request and explanation.

 

[maxd]

Happy Days! Thanks for the update Jan.

... I understand your rights moderator to block my comments, feel free to do it if my comments are against forum rules.
...

You've taken the necessary steps to see your issue resolved so I see no further need for moderating your posts: moderation has been removed and I welcome you back to the forums as a full and unrestricted member.

- Max

 

[L&L-Jan]

And solved, customer is fully verified and paid!