From the Desk of Max Drayman
EGO group has been around for a good many years: they are a veteran casino group with a long track record well above the average casino offering. Yes, there have been waves of complaints over the years — typically when the company changes a policy or well-established procedure — but these are almost always handled in a reasonable time and fairly by the rep on the Casinomeister forums if not with the casino directly.
That said, don’t expect the process to be all flowers and fancy tea, these guys can be pretty grumpy if they’re in that kind of mood. Licensing is typically Malta, UKGC, Denmark, Sweden, and Ontario, Canada, though it’s always a good idea to verify that for a given property. Self-exclusion and Complaints procedures are fairly standard and fit for purpose. Bottom line: no cause for concern as players can expect professional service from knowledgeable staff.
