Baptism by Fire Metroplay - old

[Tirilej]

I hope that people who intend to sign up at a new casino actually can read.
If they do that then this thread is a perfect opportunity for them to see what is good and bad with this place.

We do trust those that are accredited, but not this one yet.
I trust that most players are responsible and care enough to dig some more.

We can't save them from everything

 

[Captain Chaos]

You'd have hoped that a casino owned (or carrying the name of) a popular commuter newspaper would be much better at their communication skills. I'd have thought the PAB process would be a breeze for them. Why go for BBF if they have concerns about the process for PAB's though? Surely this is something they should have raised before going for the process?

 

[maxd]

All good points guys, and all (I think) pointing to the left-hand-right-hand scenario. Like I've said, we've seen this before and there's not much to be done about it: companies have to find their own way through these problems, or they don't. For the most part we're just spectators. On the other hand I think it shows that insofar as our concerns go -- the pre-screening of potential candidates for the Accred list -- the BBF process works, which is a good thing.

 

[maxd]

Well, no response at all from the casino people so I guess that's that: the PAB has been closed due to lack of response and/or cooperation from the casino.

I'll post a Warning and drop a link to that here. ... Posted, see MetroPlay is not addressing player complaint issues.

Bryan will decide the fate of the BBF in due course.

 

[spintee]

Well, no response at all from the casino people so I guess that's that: the PAB has been closed due to lack of response and/or cooperation from the casino.

I'll post a Warning and drop a link to that here. ... Posted, see MetroPlay is not addressing player complaint issues.

Bryan will decide the fate of the BBF in due course.

your a good man Max, If they still no contact after this than I can take it there also be on no can do list? also not pass? They may been in contact with Brian but surley you would of known,
I personaly not had a problem and withdraw went in bank without a problem, Only had a few depos there but unill you get a problem theres not much you I can say

What I can say say & no there has not even been no resopnse on the posts,
Im on a wobble stick here, to every 1 who does read please note in no way is it a dodgy site, but to me it looks like they only come here for abit of traffic, I could be rong but let time tell

 

[chuchu59]

What a joke! These guys want to be accredited but cant even pay out slightly more than $3k and then not responding to Max's enquiries in a positive way. I strongly urge Bryan to halt the BBF process. It could well be that they used the BBF process to gain new players so if Bryan decides to rogue them I am all for it.

 

[spintee]

What a joke! These guys want to be accredited but cant even pay out slightly more than $3k and then not responding to Max's enquiries in a positive way. I strongly urge Bryan to halt the BBF process. It could well be that they used the BBF process to gain new players so if Bryan decides to rogue them I am all for it.

Exacly what I thought Chu, doing it to gain players, Brian may no more, Lets wait and see as I certanly will no make more depos at the minute,
I normally only reply to posts a few times but this one is bugging me, It seems like there using the good nature of meister to get custome

Please let us no metro what the score is metro

 

[maxd]

FTR, discussions re the PAB are apparently ongoing so I won't comment further on that.

However, afaic the Warning raises a real issue and a fair criticism, it can't simply be ignored. That will be my message to the casino peeps and to Bryan re the BBF.

 

[Casinomeister]

Looks like we've hit a dead end for now. Suspending the BBF until we get more clarifications on what's happening. At the moment it looks like the implementation of a "spirit of the bonus" term. But hopefully we'll have a bit more on this later.

 

[maxd]

A quick update: see https://www.casinomeister.com/forum...nings-not-addressing-player-complaints.62802/

The Warning has been withdrawn and the outstanding case was settled in favour of the casino.

 

[dusky]

From reading the full explanation thread linked, was there any explanation given as to why there was such a big delay Max?

Seems a bit strange to keep yourselves waiting for that long and having the troubles of email back and forwards if it was as simple as that?

 

[maxd]

The casino recently changed hands. The previous ownership did not want to share the evidence required to resolve the case because of privacy concerns (unfounded IMO). The rep for the new ownership sat down with us at BAC, showed us what we needed to see, and we were thus able to put the issue to bed.

The new management promises to be more cooperative. On that, and the resolution of the old case, we feel we can close out the old business and start a new page.

 

[spintee]

I always thought they was an ok out fit, I did not like the way the problems was on hold for a long time,

But as mentioned now been took over it may be worth another try, Maybe before they did not relize what was involved in the bbf ect, & sharing info,

Saying that it does seem in recent months that a hell of a lot has changed across an number of sites, Seem to be changing over like a old used note, I no alot would have to be due to U.K regs but would be good to let players no at least a little

 

[dave1888]

They never paid me my cashback upon joining I joined through a cashback site and never got it Needless to say I haven't made a deposit since..

 

[chuchu59]

The casino recently changed hands. The previous ownership did not want to share the evidence required to resolve the case because of privacy concerns (unfounded IMO). The rep for the new ownership sat down with us at BAC, showed us what we needed to see, and we were thus able to put the issue to bed.

The new management promises to be more cooperative. On that, and the resolution of the old case, we feel we can close out the old business and start a new page.

Privacy concerns? As long as the player agrees that the evidence be viewed by Max its a lame excuse from the casino's side.

 

[maxd]

... its a lame excuse from the casino's side.

You'll get no arguments from me about that.

Ther are a fair number of casinos -- including some of the biggest in the business -- that hide behind the Data Protection Act (DPA) as an excuse to not discuss player issues. They tend to fall into three categories:

• casinos whose lawyers issue a "no talk" warning to staff. I'll leave it to you to speculate why they might do this.
• casinos who are given "no talk" directives from their licensing body. The LGA seems to be the primary culprit here.
• casinos that just don't want to discuss anything with third parties like us. Generally these guys don't give a shit what we or anyone else thinks of them and they use the DPA as a handy excuse to say, and do, nothing.

Our position has always been that if the casino is honestly willing to discuss player issues then there are (almost always) ways to ensure that they are not in breach of DPA restrictions.

On the other hand if the real reason for "can't discuss" is that they don't want to discuss then it can be very, VERY difficult to find ways around that.

It is worth keeping in mind that it is far easier (and seemingly less troublesome) for a casino's legal team to simply say "no talk" than it is for casino management to educate their people about how and what they can discuss without breaching the DPA. I believe the thinking here is that if no one ever says anything then there will never be a DPA breach. Lazy thinking but definately attractive to management teams looking for shortcuts.

The bottom line is that if there is a will there is almost always a way. But having no will to cooperate, or an active desire to NOT cooperate, is usually a dead-end street. The DPA is a very convenient shield to hide behind.
Outdated URL

 

[petro]

Casinos not willing to share information kind of reminds me of having a "fall out" with friends.
Some friends will tell you why they don't wanna be friends anymore but others keep it to themselves.
The ones that don't say why, tell you things like; "Sorry, I'm busy."

So, you can only speculate what's going on...

 

[maxd]

Casinos not willing to share information kind of reminds me of crooked politicians, corporate criminals, tax evaders and mobsters: people who do bent business and don't want anyone sticking their nose into it.

As you might have guessed I have pretty low tolerance for this BS.

 

[Casinomeister]

Since meeting with the casino peeps in Barcelona, we decided to let them have another go at the BBF. So I'll be shutting this thread down so it won't get confused with the other.