When you are logged into any game the casino, there is a "Balance, Credit or Coins" box in the lower left corner which shows how much you have.
I am totally confused as to why you keep saying you didn't know how much was in your account - how can anyone miss that?
Regardless of whether the money should have been there or not, if YOU gambled that all away, then it is gone forever and you will never see a penny of it, and it's ALL YOUR OWN FAULT - end of story.
Sorry if that sounds harsh, but you can't blame anyone else for your own actions.
KK
He posted the screenshot of his account where it shows 3 processed withdrawals. It shows processed for 2 reasons:
1. It has been paid to the chosen withdrawal method
2. It has been reversed to the player balance, either by request from the player or because of payment issues.
Only RV can provide a full statement to show what happened. It looks like this when you reverse: