harbourhopper
Dormant account
- Joined
- Jan 20, 2008
- Location
- Canada
During the Christmas holidays, Imperial casino sent out a massive set of promotions, one of which was $1000 free on a $1000 deposit. The rules for cashing out the bonus were 15xD+B, including several Blackjack options at the Micro-Stakes tables.
This offer seemed more than attractive enough to convince me to deposit, and soon after I had claimed the bonus and began wagering and seriously risking my money, I had blown my balance up to well over $4000.
The playthrough is grueling and long at $30,000 but I risk much less playing Blackjack.
About a week ago, Imperial dropped Blackjack from its list of allowed games. I knew full well most players who deposited for the $1000 free hadn't finished their $30,000 playthrough.
I sent in an email through their message centre from the website to request the wagering restictions be removed once I had finished by the original terms, they have no call centre, or actual email addresses. They either misread my email or ignored it:
Following this, I wrote a second email and received this a few days afterwards:
Support refuses to back down on the retroactive change to the terms, despite the fact that nowhere in their terms do they include a clause warning that changes to the terms may occur at anytime. The closest they have to it, and which they cited to me by email is the right to deny or end a promotional offer at any time.
I understand casinos feel the need to change terms periodically for whatever reason, but I cannot empathise with changing promotional rules after a deposit has been made and the promotion claimed.
There's no question whether that clause can be interpreted as justification for changing terms or not that it's unfair to the player.
This offer seemed more than attractive enough to convince me to deposit, and soon after I had claimed the bonus and began wagering and seriously risking my money, I had blown my balance up to well over $4000.
The playthrough is grueling and long at $30,000 but I risk much less playing Blackjack.
About a week ago, Imperial dropped Blackjack from its list of allowed games. I knew full well most players who deposited for the $1000 free hadn't finished their $30,000 playthrough.
I sent in an email through their message centre from the website to request the wagering restictions be removed once I had finished by the original terms, they have no call centre, or actual email addresses. They either misread my email or ignored it:
Dear bronmact2,
Thank you for your inquiry. Please read the terms of our "Minimum
Play-Through Requirement (PTR).
In order to cash-out qualifying deposit and/or any winnings resulting
from a bonus offer, player must wager 15 times the sum of the
qualifying deposit plus the bonus award in eligible real-money games.
Wagers from the following ineligible games are excluded from counting
toward the Play-Through Requirement: Baccarat, Blackjack, please see
link below for complete list of eligible games), Chuck-A-Luck, Craps,
Roulette (some games only are excluded, please see link below for
complete list of eligible games), Sic Bo and Video Poker (some games
only are excluded, please see link below for complete list of eligible
games).
Attempting to cashout before satisfying the Play-Through Requirement
will result in forfeiture of any remaining bonus chips and all
winnings received from bonus chip stakes up to that point.
Minimum Play-Through Requirement (PTR) = (Initial chip purchase +
Matching Bonus) x 15
PTR = ($1000 + $1000) x 15
= $30000
At the time of this response your remaining PTR = $27276.89. You may
send us an inquiry at any time and we will supply you this PTR
information.
Following this, I wrote a second email and received this a few days afterwards:
Dear bronmact2,
Please note that our Bonus Terms have changed recently and some games
are no longer eligible.
For a list of all eligible games, please click on the link below:
You do not have permission to view link Log in or register now.
Please note: Casino Management reserves the right to end any
promotional offer at any time, without reason or justification. Casino
Management also reserves the right to deny a bonus, or a series of
bonuses, or a bonus program, to any Player or any group of Players, at
any time, without reason or justification.
Kind regards,
Customer Care Team
Support refuses to back down on the retroactive change to the terms, despite the fact that nowhere in their terms do they include a clause warning that changes to the terms may occur at anytime. The closest they have to it, and which they cited to me by email is the right to deny or end a promotional offer at any time.
I understand casinos feel the need to change terms periodically for whatever reason, but I cannot empathise with changing promotional rules after a deposit has been made and the promotion claimed.
There's no question whether that clause can be interpreted as justification for changing terms or not that it's unfair to the player.
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