- Joined
- Apr 28, 2014
- Location
- Moorabbin
I wish to have the gaming provider of this casino do an audit on my Guts account. In the past ive had another casino request an audit from the providers , which resolved an issue that to that other casino helped both partys rectify the issue. Now thats how you would think any sensible establishment would behave.
But Guts seem more hell bent in trying to discredit my claims that all credits where removed from my account upon the completion of a free spins feature on a regular game. Not only do Guts claim i wasnt playing that game, they also claim the game i played prior was a progressive game.
Now Guts want to play smart buggers here, well ive downloaded the logs, from their casino, and it clearly shows that the whole session of a game has been deleted and replaced with a progressive slot log. Which wouldnt be unusual, if it wasnt for the fact i played that game 90 mins and two machines earlier.
I have to add, i accepted a deposit bonus, and did not go over the allowed $6.25 limit. But when this issue came up, i noticed the bonus history showing my bonus had been lost. Well, that alone could maybe be assosiated with my problem, but no, this sheila was so confident i was crapping in her ear she refused and went on defending her logs, her back end office and the information she had in front her. So wouldnt it be benificial for Guts to forward my audit request , rather than brush it off as nonsense , or is it because they are aware of their customers play logs being tunicated.
Now Guts should know, that there are several ways for a player to determine if what they are doing is being logged correctly or players are having their account manipulated.
Ill mention just this, the fact i was earlier playing a progressive i was able to locate the time stamp of the mini jackpots i won. Also we can use the timestamp of the single $345 win on another game and then work back from there with the bet denomination of one game which in my luck was different to the next game (EX $1 a push compared to a $1.25) , but i also logged out a few time and luckily enough i did a screen print one of those times i logged in for another chat i was having.. Also, game sessions are rarely the same period long. And to top it off, i played those crappy free spin things many casinos give at sign up at the very end after my funds disappeared thinking that might refresh the credits , many a time at casinos credits can sometimes need a push to make them update..
Gutz may want to know, An issue at another casino 18 months ago was taken seriously by that casino and was possible for them to rectify loyalty points that stalled or only updated at certain times or updated points on a casino linked to them . After many weeks it was proved that because i had another account at one of their other casinos with the same user details was the reason for the error. It also stopped members from creating alias names in the micro gaming tournaments section.
I wasnt sure if to place all the screen shots in here yet, or casino banking logs , play logs, screen shots, netlimiter connection logs, my routers, my banks deduction logs, paycash purchase receipts, paycash usage logs for deposits or the fact that GUTZ own software clearly showing my last game played for the night was the same game they state i never played.
Just to show what i played there last.
But Guts seem more hell bent in trying to discredit my claims that all credits where removed from my account upon the completion of a free spins feature on a regular game. Not only do Guts claim i wasnt playing that game, they also claim the game i played prior was a progressive game.
Now Guts want to play smart buggers here, well ive downloaded the logs, from their casino, and it clearly shows that the whole session of a game has been deleted and replaced with a progressive slot log. Which wouldnt be unusual, if it wasnt for the fact i played that game 90 mins and two machines earlier.
I have to add, i accepted a deposit bonus, and did not go over the allowed $6.25 limit. But when this issue came up, i noticed the bonus history showing my bonus had been lost. Well, that alone could maybe be assosiated with my problem, but no, this sheila was so confident i was crapping in her ear she refused and went on defending her logs, her back end office and the information she had in front her. So wouldnt it be benificial for Guts to forward my audit request , rather than brush it off as nonsense , or is it because they are aware of their customers play logs being tunicated.
Now Guts should know, that there are several ways for a player to determine if what they are doing is being logged correctly or players are having their account manipulated.
Ill mention just this, the fact i was earlier playing a progressive i was able to locate the time stamp of the mini jackpots i won. Also we can use the timestamp of the single $345 win on another game and then work back from there with the bet denomination of one game which in my luck was different to the next game (EX $1 a push compared to a $1.25) , but i also logged out a few time and luckily enough i did a screen print one of those times i logged in for another chat i was having.. Also, game sessions are rarely the same period long. And to top it off, i played those crappy free spin things many casinos give at sign up at the very end after my funds disappeared thinking that might refresh the credits , many a time at casinos credits can sometimes need a push to make them update..
Gutz may want to know, An issue at another casino 18 months ago was taken seriously by that casino and was possible for them to rectify loyalty points that stalled or only updated at certain times or updated points on a casino linked to them . After many weeks it was proved that because i had another account at one of their other casinos with the same user details was the reason for the error. It also stopped members from creating alias names in the micro gaming tournaments section.
I wasnt sure if to place all the screen shots in here yet, or casino banking logs , play logs, screen shots, netlimiter connection logs, my routers, my banks deduction logs, paycash purchase receipts, paycash usage logs for deposits or the fact that GUTZ own software clearly showing my last game played for the night was the same game they state i never played.
Just to show what i played there last.
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