Hello
I have problem with Boyle Casino, please help
Yesterday, on 24.03.2012, I was offered via email a 100% bonus up to 500e. I deposited 500e, Live support credited the bonus, played at Blackjack Surrender and lost all the 1000e(bonus+deposit) amount.
After I lost, Live support offered me again 100% up to 500e bonus. I deposited 500e, Live support credited the 500e bonus, I played Slots (The Incredible Hulk) and same story I lost the 1000e (bonus+deposit).
After I lost my 2nd 500e deposit+bonus, Live support offered me 100% up to 1000e. I deposited 1000e, Support credited the 1000e bonus. This I time I played BlackJack Surender again with 500euro per hand. I managed to won 7000e, I had a balance of 8000e. After this returned to slots, I played Skazka, with 5euro and 10euro per spin, at this game I finished the wagering requriments for this bonus. I requested a withdrawal of 7000e.
I mention that I was a VIP Player on Boyle Casino and this bonuses where VIP Bonuses.
Today on 25.03.2012, Boyle voided all my winnings. Below a transcript of the email received from them:
<<Hello Adrian,
Please be aware that following a review of your account activity, it has been necessary to cancel your recent withdrawal request of €7000. When you accepted a 100% deposit bonus yesterday . When you accepted this bonus you also agreed to act the terms and conditions which included the following:
Boylecasino reserves the right to review the transactions & play patterns of all players. If, once a review has been completed, it appears that the player is participating in any strategies that Boylecasino deem to be abusive, Boylecasino reserves the right to revoke any bonuses awarded along with any winnings garnered while playing towards a bonus. This includes but is not limited to, players building funds using low risk games & strategies, then using higher weighted games to complete wagering requirements. The player will have their bonus + winnings revoked, original deposits refunded and be removed from future bonuses.
As you initially played high stakes Blackjack Surrender with your deposit and bonus which is considered a lower risk game, and turned the funds up to €8000 before then moving to slots games to complete the wagering requirements, we have voided the bonus and any winnings from it. This is in keeping with our terms and conditions which you did accept.
We have returned your initial €1000 deposit to your sports book balance and you are welcome to withdraw it again or use it on any of our products.
Thanks for your understanding on this matter.
Kind Regards
Andrew
Boylesports Customer Support
>>
They stated that BlackJack Surender is low risk game and this is the reason that they voided my winnings. BlackJack Surender is permited to play with the bonus, I played with 500e per hand, I was trying to recover my prevoius deposits. I do not understand how casino can state that if you play with 500e per hand is low risk strategy.
I accepted their T&C, but they, Boyle Casino violate their own T&C.
In other words, Casinomeister, please help me in this issue.
Thank you in advance,
I have problem with Boyle Casino, please help
Yesterday, on 24.03.2012, I was offered via email a 100% bonus up to 500e. I deposited 500e, Live support credited the bonus, played at Blackjack Surrender and lost all the 1000e(bonus+deposit) amount.
After I lost, Live support offered me again 100% up to 500e bonus. I deposited 500e, Live support credited the 500e bonus, I played Slots (The Incredible Hulk) and same story I lost the 1000e (bonus+deposit).
After I lost my 2nd 500e deposit+bonus, Live support offered me 100% up to 1000e. I deposited 1000e, Support credited the 1000e bonus. This I time I played BlackJack Surender again with 500euro per hand. I managed to won 7000e, I had a balance of 8000e. After this returned to slots, I played Skazka, with 5euro and 10euro per spin, at this game I finished the wagering requriments for this bonus. I requested a withdrawal of 7000e.
I mention that I was a VIP Player on Boyle Casino and this bonuses where VIP Bonuses.
Today on 25.03.2012, Boyle voided all my winnings. Below a transcript of the email received from them:
<<Hello Adrian,
Please be aware that following a review of your account activity, it has been necessary to cancel your recent withdrawal request of €7000. When you accepted a 100% deposit bonus yesterday . When you accepted this bonus you also agreed to act the terms and conditions which included the following:
Boylecasino reserves the right to review the transactions & play patterns of all players. If, once a review has been completed, it appears that the player is participating in any strategies that Boylecasino deem to be abusive, Boylecasino reserves the right to revoke any bonuses awarded along with any winnings garnered while playing towards a bonus. This includes but is not limited to, players building funds using low risk games & strategies, then using higher weighted games to complete wagering requirements. The player will have their bonus + winnings revoked, original deposits refunded and be removed from future bonuses.
As you initially played high stakes Blackjack Surrender with your deposit and bonus which is considered a lower risk game, and turned the funds up to €8000 before then moving to slots games to complete the wagering requirements, we have voided the bonus and any winnings from it. This is in keeping with our terms and conditions which you did accept.
We have returned your initial €1000 deposit to your sports book balance and you are welcome to withdraw it again or use it on any of our products.
Thanks for your understanding on this matter.
Kind Regards
Andrew
Boylesports Customer Support
>>
They stated that BlackJack Surender is low risk game and this is the reason that they voided my winnings. BlackJack Surender is permited to play with the bonus, I played with 500e per hand, I was trying to recover my prevoius deposits. I do not understand how casino can state that if you play with 500e per hand is low risk strategy.
I accepted their T&C, but they, Boyle Casino violate their own T&C.
In other words, Casinomeister, please help me in this issue.
Thank you in advance,