The problem: I received a letter from the GoldenArchCasino group inviting me to play with their #1 gaming and casino site on the web. Enclosed with the letter was a sort of credit card, allowing me to have a $300 line of credit which I did not want or need, but that came with the package. In addition, I was required to activate my account which included me giving them my checking account number. I also had to post up a minimum of $25 and they would match it. I posted up $50 and my bankroll was now $100. I was winning a few hundred dollars when I hit a royal flush on video poker, which was a win of $4000 and this was an allowable game to play. Once I hit the RF, I called support and received no answer. Immediately flags flew up in my head. I went to their live chat and spoke with a man named Marco, then we were timed out, and my next online chat was with a man named Aldo. I copied the entire online chat and it took 8 pages since the chat was very lengthy. However, they did admit to seeing my win, assured me that this casino group was honest and I should not worry about getting paid.

I had a bad feeling about this casino especially when I had to give them my checking account information. This was necessary in case I used my credit line and they could just debit my account. Here is the loophole they used as their reason for not paying me....a woman named Yvonne called me, about three or four days later, and said that I inverted the first two numbers of my checking account number. I told her if I did do this, then how is it possible that the original $50 I posted is being debited by your casino as we speak This $50 charge was a pending charge in my checking account and would have cleared that night when the bank did their update.

In any event, they said that according to their T & Cs, if anyone gives a wrong account number they forfeit their winnings. Bryan, what angers me the most is if I had lost $5000 they would have been paid. But the fact that I won $5700, they refuse to pay me. I told them that I wanted to hear the audio tape of me saying 972, as opposed to 792, and they said it was not saved. The man who signed me up and took my information was named Jason. I called him as asked why he was doing this to me and he was very nasty. Bryan, these animals solicited me by using US Postal Service. Since they had every intention of never paying me, win or lose, I was screwed. I do believe this constitutes mail fraud. Additionally, the most I have been able to find out about these scums is that they called me from La Jolla, CA. Their support number on the letter they sent me is 1-888-666-2272. The phone number they called me from is 1-800-224-6223. Other than the people named above, I also spoke with a man named Nick Tell. He was the one who basically told me that I have a better shot at being invited to an African American picnic, than getting paid. Nick also mentioned a bingo site called FunTimeBingo and said that I had played there and was blacklisted since this was their sister site.

The problem: Deposited $100 in Golden Arch Casino via echeck, my account was credited with a total of $500. I figured it was a first time deposit bonus. Played it and lost. The next day I get an email or an invoice saying I owe them $300 for using my Credit Line. This is part my fault for only scanning through their terms. But I never heard of a casino automatically putting a credit line of $300 into your cash account after making your first deposit. Its like they are dangling the cheese in front of the mouse. After chatting with support and him trying to explain the Credit Line system to me, I read their terms, what a joke...you have to see for yourself.

From the website

Credit Line GoldenArchCasino provides a credit line to all customers that have posted up money through the cashier and it is automatically available as soon as you make your first deposit. This credit line is provided as a convenience to players who want to be billed as they use the line of credit. The credit line is NOT free money, it is a line of credit and like all credit lines, you will receive a bill when you use it. Magagement is pleased to be the first Casino to offer this convenience to our customers.

If you do not want to use the credit line, simply post up additional money through the cashier whenever you have no cash available. Your account information is always available on the cashier page and any time you have $300 available on the credit line and the amount you owe is $0 you have not used your credit line. If the Credit Line Currently Available is less than $300 you owe the amount shown on the Amount You Owe line.