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21nova (was 32Vegas Casino)

Rogue Casino
Website: 21nova.com
Software provider: Playtech
Licensing Jurisdiction: Kahnawake
Added 5 December 2006

32Vegas rebranded as 21nova
This casino (as 32Vegas) disregards a player's wishes and needs.

Problem gambling is nothing to take lightly, and if a player wishes to have his or her account closed REGARDLESS OF THE REASON the casino should be obligated to close the account.

A player posted in our forum his frustration on not being able to close his account. He made numerous requests, but these requests were ignored. He then filed a complaint via the "Pitch a Bitch" section and I contacted the operator. Well, it was closed...for about two weeks until the same player recieved the following email:
This is Dana here, your VIP Manager at 32Vegas. How are you doing? I hope you are having a wonderful week.

I took the courtesy to leave a free bonus of $100 in your account. The Spin $2 Million and Take $5 Million slots are really getting hot right now. Every day there are lots of big winnings and I am sure you will belong in this group as well.

Play with your free bonus and have fun winning!

Please don’t hesitate to contact me with any questions or queries.

Best wishes,
Dana Brooks
VIP Manager

32Vegas
The account had been reopened, and yes - the player went back and played the bonus.

This is inexcusable. Casinos should be obliged to close accounts upon request - no questions asked - to do otherwise fails everyone in this industry.

Avoid this casino at all costs.
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