Pitch a Bitch |
| 01 Oct | FirstRoyalCasino.biz | B3W | Player's withdrawal of €650 was approved but never arrived. Customer Service was AWOL and unresponsive. | Our attempts to contact the casino went unanswered so a Warning was issued. Casino eventually replied, player had been paid, Warning withdrawn. |
| 01 Oct | Plum Gaming | Net Entertainment | Player had two payments approved and pending but casino did not process them due to "investigations". | The casino suspended all payments for the "investigations". Eventually we pressed for resolution and the player was paid. |
| 02 Oct | Villento | Microgaming | Withdrawal of £728 was approved then held up for document verification. This cycle repeated itself several times. | By shuttling back and forth between the player and the casino we were able to get the docs approved and the player paid: Resolved. |
| 02 Oct | Palace of Chance | RTG | Player requested $1400 withdrawal, waited weeks, repeated attempts to contact CS went ignored and unanswered. | Sorry, POC is a Rogue casino. |
| 02 Oct | Paradise 8 | Rival | Player claimed that $55,000 had been confiscated by the casino for false charges of "multiple accounts". | Turns out the player had multiple accounts at many Rival casinos. Case closed and player banned. |
| 03 Oct | Paddy Power Casino | iPoker Network | Player claimed that since they were Canadian and the Paddy casino didn't allow Canadian players they should get their deposit back. | Turns out the player had deposited and lost their money on the Sports side of Paddy. Case closed, but we updated our info to reflect the ban on Cdn players. |
| 04 Oct | Real Vegas Online | RTG | Player had $11,000 in winnings, tried to withdraw $2000. The WD was approved but never arrived. | Casino never responded to the player nor us. A Warning was issued against the casino. |
| 06 Oct | Real Vegas Online | RTG | Player reported $2000 in "pending" withdrawals that were never released by the casino. | See above. |
| 07 Oct | SBG Global Casino | Mercedes Software (MSI) | Player complained that their Blackjack play was highly suspicious, requested an audit be done on the casino. | Tried to contact the player to explain that we don't do audits ... no response. OP AWOL. |
| 07 Oct | Prism Casino | RTG | Player complained that a $3000 winning was being withheld by the casino, that they were stalling and making excuses. | Sorry, Prism is a Rogue casino. |
| 08 Oct | Empire Casino | iGaming | Player's issue was simple: they had been waiting 18 months to receive their $2000 withdrawal. | After several attempts to get a response from them the player was contacted by the casino and paid in full. Resolved! |
| 08 Oct | Interwetten | Chartwell Tech | Player deposited, played, qualified for a €300 bonus but never received it. | Player withdrew their complaint: case closed. |
| 09 Oct | Betonbet | Net Entertainment | Player's complaint was that the casino refused to cap the player's deposits even though their Terms said they were obligated to provide such a service. | All attempts to contact the player failed: OP AWOL. |
| 09 Oct | Plum Gaming | Net Entertainment | Player had €8650 in their account but the casino was "investigating" and would not release the funds. | Casino's "investigations" turned out to be a big stalling tactic: a Warning was issued and the casino has been Rogued. |
| 12 Oct | All Slots Casino | Microgaming | Player claimed suspicious activity had been seen in tournament play, requested an investigation. | CM pursued MGS, had the tournament records examined. The conclusion was that there had been no "suspicious" activity: case closed. |
| 13 Oct | Imperial Casino | Grand Virtual | Player's reported that their deposit and bonus had been confiscated for "suspicious" activity. | Casino agreed to return the player's original deposit. Player went AWOL then started a smear campaign on the forums: player banned and case closed. |
| 14 Oct | Hot Pepper Casino | Odds On | Player had $7250 tied up in a dispute with the casino over WR issues. | Case dismissed because of the "One Free Shot" rule; Hot Pepper Casino is not on the Accredited Casino list. |
| 14 Oct | Grand Mondial | Microgaming | Player reported $1700 in winnings had been denied for no reason. | Player had been flagged as a fraud risk and their deposits had been returned. They posted to the forums before the PAB was concluded: case closed. |
| 15 Oct | Absolute Slots | Rival | Half the player's €1800 winnings were confiscated by the casino. | Case dismissed because of the "One Free Shot" rule; Absolute Slots is not on the Accredited Casino list. |
| 16 Oct | City Club | Playtech | A $400 withdrawal was stuck in limbo between the casino and the processor. Customer Service was unresponsive. | The casino never replied to our inquiries but the player notified us that they had received their WD in full: resolved. |
| 16 Oct | Club World Casino | Microgaming | A Polish player claimed they had been denied $3100 in winnings because of a country ban that had came into effect after they had won. | Turned out the player had been identified as a fraudster before the country ban came into effect. Case dismissed. |
| 16 Oct | Club USA Casino | RTG | Another Polish player claiming that $3244 had been withheld unfairly. | Yet another fraudster attempting to use the Polish ban to get monies that had been previously confiscated: case dismissed. |
| 18 Oct | Club World Casino | Microgaming | Player reported that $2950 had been removed from their account when they attempted an $4950 cash-out. | Player had used a bonus that had a $2000 cash-out limit. Casino and player resolved the misunderstanding. |
| 18 Oct | Centrebet | Playtech | Player reported that they were being slow-payed on a £96 withdrawal. | Player was paid in full: Resolved |
| 18 Oct | Rushmore Casino | RTG | Player claimed that their payout ratio from Keno was much less than that advertised by the casino. | After a stream of similar "complaints" from the player their membership at CM was suspended |
| 21 Oct | All Jackpots Casino | Microgaming | Player reported that their $540 withdrawal was three weeks over-due. | Casino responded immediately, player paid in full. Resolved. |
| 22 Oct | Club Player | RTG | Player reported stalls and delays in getting a $2450 withdrawal processed. | Sorry, Club Player is a Rogue casino. |
| 23 Oct | Club World Casino | Microgaming | Player claimed that $1400 was being held because the casino was incorrectly applying their bonus terms. | Turns out the player had played a "free chip" which had a $1000 WD limit. Player posted to the forums before the PAB was completed: case placed on hold. |
| 24 Oct | Craps.com | Playtech | Player claimed that they had been sent a cheque for $3303 that never arrived. | Case dismissed because of the "One Free Shot" rule; Craps.com is not on the Accredited Casino list. |
| 27 Oct | Victor Chandler | Proprietary | Two incidents where £150 in bonuses were supposedly withdrawn from the player's account without justification. | Turns out the first incident was three years old; in the second case the casino had rejected the player's deposit. Case closed. |
| 27 Oct | Vegas 24 | iGaming | Player reported that this Rogue casino was stalling on a $700 cash-out. | Casino paid in full: Resolved. |
| 27 Oct | Old Chicago Casino | Microgaming | player reported having problems with approx £100 in VIP bonuses. | Player posted their issue to the forums even after agreeing not to; case closed. |
| 27 Oct | Lion Slots Casino | Rival | Player reported that $600 in winnings was being withheld. | Casino reported a history of fraud over several Rival casinos: case closed. |
| 27 Oct | Bingoville | Parlay | A $400 withdrawal was 14 months over-due despite promises that it would be paid "soon". | Casino never replied to our inquiries: a Warning was issued and Rogue status is pending. |
| 28 Oct | Royal Lounge Casino | Playtech | Player deposited £90 and received a 100% bonus, played, tried to withdraw. It was denied. | Player had not met the WR of the bonus, their deposit was returned in full: Resolved. |
| 29 Oct | Cool Hand Poker | Microgaming | Player from SA won a freeroll tournament for an iPod player and was then told that players from SA were disqualified. | Resolved: casino agreed that there had been an internal error and shipped the OP the prize. |
| 30 Oct | 777 Dragon Casino | Microgaming | Player requested $600 in withdrawals but the banking processor claimed the money was lost in transit. | Casino apologized, fixed the problem and issued a free bonus for the player's difficulties: Resolved. |
| 30 Oct | Empire Casino | iGaming | 15 months ago the player had requested a $433 withdrawal, casino reported there were "technical difficulties". | Player was promptly paid: resolved. |
| 30 Oct | Plum Gaming | Net Entertainment | Player withdrawals of €400 were delayed when the casino announced "investigations". | As above, casino's "investigations" went nowhere: a Warning was issued and the casino has been Rogued. |
This is the summary of October's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 
