Pitch a Bitch |
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| 08 May | DaVinci's Gold | Rival Gaming | $426 withdrawal attempted 12 months ago; ID was requested, player had let the issue lapse. | Casino payed after finally managing to contact the player via telephone: Resolved. |
| 08 May | Simon Says | Rival Gaming | A $200 withdrawal was blocked because of an "invalid account number". | Player had changed e-cash services, some account details had been messed up. Player paid, issue Resolved. |
| 08 May | Betmax | RTG | Player came to us after being denied access to $4657 in their account. | After a Warning the casino came forward to claim player had been payed. Player AWOL, case considered Resolved. |
| 11 May | Ascot Ecasino | RTG | Player was locked out after a €15,000 win. All attempts to contact the casino were ignored. | Casino had changed management. The new management honored the player's win in full: Resolved. |
| 12 May | Winward Casino | Parlay | Player was locked out of their account for "bonus abuse" and denied access to their $1904 balance. | A Warning was issued and Winward was added to the Rogue list: case closed. |
| 13 May | Intertops | Microgaming | Player wanted to know why his account had been closed. | Player was from a banned country and had a record of fraud at the casino: final decision pending. |
| 14 May | Vegas Poker Casino | Microgaming | After winning €1500+ the player's winnings were voided and they were called a "high risk player". | Casino had evidence that player was part of a group of fraudsters; player's deposit returned and case closed. |
| 16 May | Club Player Casino | RTG | Player was told his coupon was playable in Roulette, $4778 in winnings was later voided "per the bonus rules". | This casino is part of the Virtual Casino Group and a long-time Rogue casino; Case unresolved. |
| 17 May | Casinowebcam | Proprietary | Attempts to withdraw from his $32,000+ balance failed, player reported being ignored by casino CS. | A Warning was eventually issued, Rogue status is pending. |
| 18 May | Vegas poker Casino | Microgaming | A €900 withdrawal was denied, casino referenced Terms that were different that those Player had agreed to. | Resolved: casino corrected itself, apologized for the error and paid the player in full. |
| 19 May | Betfair Casino | Chartwell Tech | Complaint centered around a match bonus valued at €250 that the casino removed from the players account. | Unresolved: the casino claims the player is guilty of using a bot. |
| 20 May | 888.com | Random Logic (proprietary) | Player's account balance was reduced from $520.50 to $52.05 without reason or notification given. | Casino charges dormant accounts 10% per month per their terms: player was unavailable for comment. Case closed. |
| 21 May | Club World | Microgaming | $1200 withdrawal was approved but it never arrived. Casino reported "processor problems" but still no pay. | Casino reprocessed the withdrawal and eventually the player reported that the monies had arrived. Case resolved. |
| 22 May | Pokertime, etc | Microgaming | After sending a letter to the casino player's account was closed, casino cited "gambling problems". | Casino had misread the letter: they apologized, reopened the account: resolved. |
| 22 May | Casino.net | Random Logic (proprietary) | Player's withdrawal denied: "WR not met", but the WR cited were 6x higher than stated in the terms of the bonus. | Casino had sent the wrong letter to the player. They approved the withdrawal and comp'd the player: resolved. |
| 25 May | Vegas Poker Casino | Microgaming | A withdrawal was denied on the grounds that the player hadn't met the WR of an unasked for bonus. | Resolved: the casino apologized for the mistake and allowed the player's withdrawal in full. |
| 26 May | Bet365 | Playtech | Player felt they had been shortchanged by slots that weren't paying out per the game's tables. | Turned out to be confusion over currencies; player demanded compensation. Case on hold. |
| 27 May | Odaiba Casino | Playtech | $1000 withdrawal went missing after player changed currency on their Neteller account. | The account change had triggered security checks; these were cleared and the player was paid in full: Resolved. |
| 27 May | Casino Club | Boss Media | Player was working toward a higher VIP status but something went wrong and they were downgraded. | The casino corrected itself within 48 hours and upgraded the player to the correct status: Resolved. |
| 28 May | Poker Stars | Proprietary | A $250 e-check withdrawal was delayed, player threatened the casino and communications broke down entirely. | Casino acknowledged the delays, compensated the player and reissued the withdrawal: Resolved. |
| 28 May | Treasure On Net | Proprietary? | Player complained of being locked out of their account and denied access to $14,000 in winnings. | Casino was reluctant to discuss details but it turned out that the player had hacked into the software: case closed. |
| 28 May | Fulltilt Poker | Proprietary | $1350 in withdrawals were repeatedly "stuck in transfer" and never appearing in the player's account. | FullTilt apologized, comp'd the player and offered alternate cash-out methods but the player was AWOL: case closed. |
This is the summary of May's "Pitch a Bitches" - complaints submitted to Casinomeister via here. 
