CASINO CAUTION
7 November 2008
A bitter pill for players...ignored communications
and broken promises
Max Drayman, the disputes mediator at online gambling
information site Casinommeister.com, issued a rare
warning against an Internet casino operator last week
after being given the runaround for some time.
The main complaint involved a player who had been
unsuccessfully trying to get a legitimate payout of some
$33 500 for several months from Be The Dealer.com. The
casino had proposed and committed to a series of
installment payments but failed to follow through after
the first payment had been made. The casino then skipped
on two subsequent payments at which point the player
asked for help from the player advocate.
The casino initially refused to discuss the case but
assured Casinomeister that the player had been contacted
with "a solution". The player had allegedly agreed to
this, and the casino promised the missing payments
within days.
It didn't happen.
Again Casinomeister approached the casino and was again
told that a solution had been agreed to with the player.
The player verified that a new date had been set for the
payments. Those dates have again come and gone with no
end to the issue, despite the fact that at no point did
the casino dispute the monies owed.
Emails from Casinomeister and the player to Be The
Dealer and to the casino manager now go unanswered. This
situation has gone on for some weeks.
The following caution has therefore been posted at
Casinomeister: "Warning: BeTheDealer is not paying
players even after agreeing to payout terms. The casino
manager repeatedly makes and breaks commitments with the
end result that players wait but the payments never
come. When the requests for help become inconvenient the
casino people simply refuse to reply."
Online Casino News courtesy of
InfoPowa
More news here.
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